Networking concepts and diagnostics
Router configuration and diagnostics
Panasonic/NEC and 3CX PBX configuration, installation and diagnosis
4G and 5G technology Router implementation
Unified Communications Strategy
MS Teams/Telecoms integration
Broadband Technology - Setup/diagnosis
SIP Trunk Technology - Setup/Diagnosis
SIP to ISDN30 Gateway configuration, installation and diagnostics
Training:
Information Communications Technican Level 3 Apprenticeship Standard
In house training on the job and from commercial courses
Online BCS training resources via Cirencester College
Training Outcome:
Telecoms support and Installation Engineer
Telecoms Pre Sales Engineer
Employer Description:Mainstream Digital are a Managed Services Provider, specialising in the provision of Telecoms Solutions, IT Services and Cyber Mitigation Services. We are a service led organisation and we differentiate ourselves by our customer orientated levels of support.Working Hours :Monday - Friday, 09:00 - 17:30 with 1 hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness,Good listener,Ability to multi-task....Read more...
Networking concepts and diagnostics
Router configuration and diagnostics
Wifi Router configuration and diagnostics
Gain Familiarity with and learn how to implement Vulnerability Checks
Gain Familiarity with and learn how to implement Cyber Essentials compliance measures.
Gain Familiarity with and learn how to implement RMM tools
Be trained to provide 1st and 2nd line IT Support
Gain familiarity with Cyber Threat Mitigation methods and their implementation
Become skilled in the implementation and management of Microsoft environments (O/S and Office 365 and associated applications)
Be introduced to Virtualisation methods
Training:
IT Solutions Technician Level 3 Apprenticeship Standard
In house Training on the job and from commercial courses
Online BCS Training resources via Cirencester College
Training Outcome:
Telecoms support and Installation Engineer
Telecoms Pre Sales Engineer
MSP Support Engineer
Employer Description:Mainstream Digital are Managed Services Provider, specialising in the provision of Telecoms Solutions, IT Services and Cyber Mitigation Services. We are a service led organisation and we differentiate ourselves by our customer orientated levels of supportWorking Hours :Monday - Friday, 09:00 - 17:30 with 1 hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness,Good listener,Ability to multi-task....Read more...
Telecoms Project Engineer
Critical Network Infrastructure
Central & South Scotland – Edinburgh, Glasgow, St Andrews & Stirling
@mecscomms is recruiting a contract Telecommunications Project Engineer, to work on behalf of a Global IT, Technology & Telecom service provider. The Project Network Engineer will oversee the planning, implementation & delivery of technical installation & commissioning projects across various comms room, data centre, POP, fibre exchange, base station, tower, substation, transmission & distribution sites throughout the Central & South Scotland regions.
As a Project Engineer, you will be responsible for scoping, planning & delivering projects of varying scale & complexity, working closely with field engineers, network operations & project teams. You’ll act as a technical representative in customer meetings, conduct site surveys, produce scope of works documents & project plans, coordinate jobs, assist with critical faults & maintain a high standard of end-of-job documentation, to ensure compliance with industry standards & best practices.
If you’re a Field or Project Engineer with a passion for telecommunications, networking, power systems & electronics with experience across: copper & fibre optic cable installation, network mapping & route planning, fibre to the premises (FTTP), network fault finding, node & infrastructure building, LAN, WAN, SDH, PDH, radios, switching, PSTN / ADSL & data communication devices etc. I'm keen to hear from you.
Position: Project Engineer, Infrastructure & Network Project Engineer
Location: Field based – Scotland - Edinburgh, Glasgow, St Andrews & Stirling
Mobility: A full UK driving licence is required
Nature: Full time, temporary contract, Inside IR35
Hours: Monday - Friday 08:00-17:00
Duration: 24+ month contract
Gross Rate: Negotiable dependant on experience
Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Key Activity:
• Site survey & scope of works
• Project planning
• Project management
• Technical support
• Vendor & stakeholder management
• Change management
• Performance monitoring
• Incident resolution
• Onsite testing & maintenance
• Maintain accurate records
• Process management
• Governance & control
Overview:
The Project Engineer will oversee the planning, execution & delivery of telecoms infrastructure projects responsible for scoping, designing & implementing network installations, ensuring compliance with industry standards.
You’ll conduct site surveys, create project plans & manage bill of materials to support seamless project delivery. Additionally, you will provide technical representation at customer meetings, troubleshoot faults, & maintain high-quality documentation.
You will play a key part in performance monitoring, change management & vendor coordination, ensuring operational efficiency.
Responsibilities:
• Customer & client liaison – act as a technical point of contact for clients, addressing concerns & ensuring high levels of customer satisfaction
• Project planning – complete site surveys, scope of works, project designs, project plans, & bill of materials to ensure successful execution
• Project management – lead installation & commissioning projects, ensuring timely & high-quality delivery
• Resource & inventory management – assist in budgeting, cost estimation, sourcing & resource allocation to ensure projects remain within scope
• Vendor & stakeholder engagement – liaise with vendors, clients & internal teams to maintain & improve operational performance
• Change management – assess & approve planned changes within telecoms environments
• Technical support – provide expertise in troubleshooting network faults, telecoms infrastructure, & operational issues
• Performance monitoring – define & review KPIs, proactively identify recurring network issues & implement solutions
• Documentation & reporting – maintain detailed records of project progress, issues & resolutions. Prepare status reports & technical documentation
• Incident resolution – take a proactive role in fault resolution, post-incident analysis & root cause diagnostics
• On-site testing & maintenance – conduct substation testing using industry-standard tools to diagnose & rectify issues
• Cross-department collaboration – work closely with design, operations & maintenance teams to ensure seamless integration of telecoms solutions
Candidate Profile:
Candidates will be considered from a range of backgrounds but ideally, you’ll have previous experience, ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Technology, ICT, Cloud, Systems / Network Integrator, Utility, Power or similar type of service provider. Your professional or academic experience is likely to include some of the following:
• HNC in Telecommunications (or equivalent professional qualification)
• Experience as a Field Engineer in telecoms, utilities or data centre environments
• Hands-on experience working in data centres, fibre exchanges, substations & telecom hubs
• LAN & WAN internetworking skills
• Proficiency in industry-standard network testers & diagnostics
• Strong understanding of IP networks, Cisco, Alcatel, & Nokia devices
• Rack, charger, & telecoms equipment installation & commissioning
• Industry-standard telecoms testing (BERT, RF sweeps, PIM, TDR, OTDR & OSCAR tests)
• DC power wiring & connection to telecoms equipment in compliance with regulations
• 1st Line Support & troubleshooting for a range of equipment including SDH, PDH, radios, switching systems, PSTN / ADSL & data communication devices
• Routine maintenance inspections for fibres & battery chargers
• Risk Assessment & Method Statements (RAMS) creation & work area/vehicle management
• Proven experience in handover documentation & site surveys
• Ability to troubleshoot & resolve technical issues proactively
• Experience with power tools, hand tools & working at height
• Analytical thinking & problem-solving skills for fault diagnosis
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Telecoms Electrician
Critical Network Infrastructure
Central & South Scotland – Edinburgh, Glasgow, St Andrews & Stirling
@mecscomms is recruiting a NVQ Level 3 Electrical Installation or City & Guilds 2391 certified, contract Telecoms Electrician, to work on behalf of a Global IT, Technology & Telecom service provider. The Electrical Engineer will install, maintain & repair electrical systems, Uninterruptible Power Supplies (UPS), battery chargers, AC/DC drives & associated equipment for critical telecommunications network infrastructure, across various comms room, data centre, POP, fibre exchange, base station, tower, substation, transmission & distribution sites throughout the Central & South Scotland regions.
The Telecom Electrician position requires expertise in the installation, commissioning & first-line reactive maintenance of telecoms equipment (IP networks, Cisco, Alcatel, Nokia, Satellite, Fibre, Cable & Radio systems devices), with responsibilities including wiring AC/DC power, UPS Systems, PSU installs, testing & certification, routine maintenance inspections & troubleshooting customer equipment.
If you’re an experienced Field Engineer or Electrician with a background in telecommunications, networking, power systems or electronics & have any of the following accreditations: NVQ Level 3 or equivalent, City & Guilds 2356 Part 1 & 2, City & Guilds 2357 or BS 7671 Electrical Regulations 18th Edition, I'm keen to hear from you.
Position: Electrical Technician, Electrical Engineer, Maintenance Engineer, Installation Technician, Sparks, Sparky
Location: Field based – Scotland - Edinburgh, Glasgow, St Andrews & Stirling
Mobility: A full UK driving licence is required
Nature: Full time, temporary contract, Inside IR35
Hours: Monday - Friday 08:00-17:00
Duration: 24+ month contract
Gross Rate: Negotiable dependant on experience
Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Key Activity:
• New electrical installs
• Configure electrical systems
• Testing & commissioning
• Maintenance & repair
• Support & troubleshooting
• Diagnose & repair faults
• Maintain accurate records
• Work to industry standards & regulations (e.g. BS7671)
• Process management
• Governance & control
Overview:
As a Telecom Electrician, you’ll perform highly skilled technical work involving comprehensive installation, construction, repair, maintenance & modification of advanced electronic systems including UPS, battery chargers & AC/DC systems.
This will encompass: monitoring & control systems, complex network infrastructures, radio systems, SCADA networks, radar & signal processing systems, microwave & fibre optic communications & local & wide area data transmission networks (LAN / WAN).
Your objective will be to ensure optimal performance, technical integrity & the seamless operation of sophisticated electronic communication equipment, across multiple specialised domains.
Responsibilities:
Installation & Commissioning
• Installation & commissioning of racks, charger & telecoms equipment to a high standard
• Wiring & connection of AC & DC power to telecoms equipment, ensuring compliance with regulations
• Completion of site surveys to support installations
Testing, Maintenance & Troubleshooting
• Testing & certification of telecoms equipment
• Routine maintenance inspections of spare fibres & battery chargers
• First-line support & fault-finding for customer equipment
Network Infrastructure & Technology
• Designing, installing & maintaining telecommunications infrastructure supporting the network
• Working with satellite communications, fibre optics, cables & radio systems
• Supporting the development & implementation of smart grid technologies
• Assisting with private 4G network projects for remote substation connectivity
Safety & Compliance
• Creating risk assessments & method statements (RAMS)
• Managing work areas & vehicles to maintain a safe & organised environment
• Adhering to strict safety protocols when working with electrical & telecoms equipment
Collaboration & Innovation
• Working closely with engineers & technicians to ensure smooth network operations
• Developing & implementing new solutions for future telecoms advancements
Candidate Profile:
Candidates will be considered from a range of backgrounds but ideally, you’ll have previous electrical engineering experience, ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Technology, ICT, Cloud, Systems / Network Integrator, Utility, Power or similar type of service provider. Your professional or academic experience is likely to include some of the following:
Certifications & Training
• City & Guilds 2391 – Inspection & Testing
• NVQ Level 3 Electrical Installation
• IOSH Working Safely
• Asbestos Awareness & Manual Handling Training
• Relevant Telecoms Qualifications
Technical Skills & Experience
• Installing, inspecting & testing electrical & telecoms systems
• Familiarity with UPS, battery chargers & AC/DC power systems
• Using industry-standard testers, power tools & hand tools
• Exposure to data centres, telephone exchanges, fibre exchanges, PCPs, DSLAMs, customer hubs, outstation sites or substations
• IP networks, including Cisco, Alcatel & Nokia devices
• Satellite communications, fibre optics, cables & radio systems
Workplace & Safety Skills
• Strong focus on health & safety in the workplace
• Experience working at height, using ladders & following safety procedures
• Ability to create & complete handover documents accurately
• Driving for work & managing a company vehicle
Problem-Solving & Innovation
• Analytical & logical thinking for fault diagnosis & resolution
• Interest in new equipment, technology & continuous learning
• Contribution to network innovation & digital transformation
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Network Field Engineer – Cisco, SD-Wan, Voice, Telephony, Wireless
£42k Package - £28-32k Basic + Fully Expensed Car + O/call + O/time
Location:- South West London
Applicants MUST have a driving licence.
Cisco, CCNA certified, IP, SD-Wan, Datacentre, Voice, Ekahau, Telephony, Security, Firewalls, Meraki, Wireless, Horizon, Customer sites, Installation, Configuration.
An experienced Network Voice/Data/Telephony Field Engineer is required by this leading provider of networking and telecoms services.
The role of the Field Engineer will encompass the on-site installation of customer solutions, both typically at customer premises and data centre locations across Nottingham and surrounding counties.
Your day will consist of assisting with the installation, configuration and troubleshooting of core networking equipment at various locations across Nottingham and surrounding counties, whilst providing out-of-hours and on call assistance to customers and where appropriate on-site support and replacement of hardware.
Day to day responsibilities include:-
On-site installation of customer solutions both at a customer premises and in Data Centre locations across Nottingham and Surrounding counties.
Co-op diagnostics from remote customer sites to assist with resolving complex faults
Assist with the installation, configuration and troubleshooting of core networking equipment at Data Centre locations
Provide Out of Hours on-call (1 in 4) assistance to customers, and where appropriate, provide on-site support and replacement of hardware
Maintain accurate records of the equipment, including its configurations, in an asset database, performing regular reviews and audits of the existing records
Perform technical support and collate further information where required to pass onto Senior Stakeholders.
Managing work schedules to SLA working alongside other teams to exceed the customer expectations.
Skills Requirement:
• Configuration and deployment/Installation of Cisco, SD-Wan and Telephony.
• You’ll have previous experience of technical support for Cisco, Horizon, Polycom or Yealink devices.
• You’ll have previous experience knowledge of Cisco Meraki deployment or Ekahau
• Installation of Cisco CPE
• You will be an excellent team player with a proactive mind set, with a passion for working together as a team to achieve goals.
• You will thrive in an environment where you are trusted to be work smart and work hard without micromanagement.
• You will have hands-on experience of implementation and support of various software and hardware peripherals, such as UCasS, router, switches and firewalls to name a few.
• You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times.
• You’ll have a passion for delivering a customer experience that exceeds expectations.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Cisco UC Collaboration Engineer – Herts
Location:- Hertfordshire area, Hybrid working 3 days office, 2 days Home.
Salary:- £55-60k + Bens
MUST BE ELIGIBLE FOR SC CLEARANCE
Environment:- Cisco Collaboration, Cisco Webex, IP Phones, AV Systems, UC Platforms, Technical Support.
An experienced Cisco UC and AV Collaboration Engineer is required to support this large end user site based in Hertfordshire.
The ideal candidate would have proven Cisco Collaboration experiences managing large scale conference rooms but also supporting the AV elements such as displays and speakers which optimise the user experiences.
Skills required:-
• Configuration, troubleshooting, and management on Cisco Collaboration products
• Strong experiences on in room displays, speakers, microphones, and AV control systems.
• Managing endpoints like Cisco Webex, IP Phones, and integration with UC platforms.
• Providing technical support and training for end-users on Cisco UC and AV solutions.
• Proactively monitoring and maintaining room health, ensuring minimal downtime.
Any certifications across Cisco Collaboration Products or CTS would be beneficial but the company do offer structured training.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Answer customer queries via phone, email, and online portals
Log and manage support tickets using our CRM and ticketing systems
Assist in troubleshooting basic technical issues
Escalate more complex queries to senior team members
Keep customers updated throughout the resolution process
Maintain accurate records of interactions and resolutions
Support the wider team with administrative tasks when required
Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:
Permanent position will be given to the right candidate.
Employer Description:At Social Telecoms, we provide essential communication services and technology solutions to the social housing sector and beyond. We're passionate about delivering excellent service and helping communities stay connected. We're now looking for a motivated and enthusiastic individual to join our growing support team as a Customer Support Apprentice.Working Hours :Monday to Friday, 9.00am - 5.00pm, with a 30-minute paid lunch break.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
ACCOUNT EXECUTIVE
LEEDS
UPTO £32,000 + £75,000 OTE + UNCAPPED COMMISSION + PROGRESSION
THE OPPORTUNITY:
Get Recruited are recruiting on behalf of a rapidly growing business who offer a wide range of service within the technology space.
The ideal candidate should have at least one year of experience in new business sales, who is eager to grow and make an impact. You’ll be joining a forward thinking company with a strong presence in the tech industry, where you’ll be responsible for driving new business opportunities, building client relationships, and contributing to the growth of innovative solutions portfolio.
THE ROLE:
Prospect, identify, and qualify new business opportunities to meet sales targets
Engage with key decision makers, building strong relationships and ensuring customer satisfaction
Present and demonstrate our technology solutions to prospective clients
Collaborate closely with the sales and marketing teams to refine go to market strategies
Stay up to date with industry trends, particularly within the tech and cybersecurity sectors
Leverage CRM tools to maintain accurate records of customer interactions and sales progress
THE PERSON:
Minimum 1 year of experience in a Account Executive, SDR,BDR, or similar role
Some familiarity with cybersecurity or technology, IT, Telecoms is desirable
Excellent communication, presentation, and negotiation skills
Ability to work independently and as part of a team
A self starter with a proven track record of achieving sales targets
A passion for technology and learning about emerging trends in the sector
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
SALES DEVELOPMENT REPRESENTATIVE
LEEDS
UPTO £32,000 + £75,000 OTE + UNCAPPED COMMISSION + PROGRESSION
THE OPPORTUNITY:
Get Recruited are recruiting on behalf of a rapidly growing business who offer a wide range of service within the technology space.
The ideal candidate should have at least one year of experience in new business sales, who is eager to grow and make an impact. You’ll be joining a forward thinking company with a strong presence in the tech industry, where you’;ll be responsible for driving new business opportunities, building client relationships, and contributing to the growth of innovative solutions portfolio.
THE ROLE:
Prospect, identify, and qualify new business opportunities to meet sales targets
Engage with key decision makers, building strong relationships and ensuring customer satisfaction
Present and demonstrate our technology solutions to prospective clients
Collaborate closely with the sales and marketing teams to refine go to market strategies
Stay up to date with industry trends, particularly within the tech and cybersecurity sectors
Leverage CRM tools to maintain accurate records of customer interactions and sales progress
THE PERSON:
Minimum 1 year of experience in a Account Executive, SDR,BDR, or similar role
Some familiarity with cybersecurity or technology, IT, Telecoms is desirable
Excellent communication, presentation, and negotiation skills
Ability to work independently and as part of a team
A self starter with a proven track record of achieving sales targets
A passion for technology and learning about emerging trends in the sector
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Providing technical support, including the installation, configuration, and troubleshooting of systems directly at customer sites
Delivering remote diagnostics and issue resolution when on-site visits aren’t required—ensuring speed and minimal disruption for our clients
Applying a logical, solution-oriented mindset to solve technical challenges efficiently and effectively
Representing the brand with professionalism in all customer interactions, consistently upholding our company values
Travelling to client locations across the Midlands and South of England, sometimes involving extended journeys and a very varied work environment
Planning routes and managing your schedule to ensure punctuality and seamless on-site experiences for clients
Embracing a continuous learning mindset—working with a variety of evolving technologies and actively developing your technical skill set
Training Outcome:Move into a full Solutions Engineer role after a successful training period.Employer Description:At Envera our mission is very simple:
To create and provide premium telecommunication infrastructure and online search listing services at an affordable rate for local businesses wanting to compete in the digital world. Our mission is to help SME companies transition and prosper in the often-confusing digital age by providing effective business communication infrastructure.
With over 10 years of experience in communication and marketing, we are experts in our field and can offer you an honest, easy to understand telecoms service that will provide a clearer understanding of what technologies are available and how they could be used to improve many aspects of your day-to-day business interactions and utilise your businesses phone system to its full potential.Working Hours :9 am-5 pm Monday to Friday when office based.
As required when visiting a customer.Skills: Communication skills,Organisation skills,Problem solving skills,Customer service skills,Logical and solutions-driven,Tech-curious,Willingness to learn,Self-motivated & independent,High energy,Highly adaptable,Reliable....Read more...
Proactively engage with prospective clients via telemarketing, introducing Envera’s services and booking appointments for the sales team.
Act as an interactive human advert, meeting potential clients face-to-face and presenting Envera’s offerings in an approachable and engaging manner.
Build strong relationships with prospective clients, creating interest and opportunities for follow-ups.
Accompany a Senior Marketing Development Executive to learn effective outreach techniques and gain practical experience in client engagement.
Training Outcome:Career progression – Move into a full Solutions Engineer role after a successful training period.Employer Description:To create and provide premium telecommunication infrastructure and online search listing services at an affordable rate for local businesses wanting to compete in the digital world. Our mission is to help SME companies transition and prosper in the often-confusing digital age by providing effective business communication infrastructure.
With over 10 years of experience in communication and marketing, we are experts in our field and can offer you an honest, easy to understand telecoms service that will provide a clearer understanding of what technologies are available and how they could be used to improve many aspects of your day-to-day business interactions and utilise your businesses phone system to its full potential.Working Hours :9am-5pm Monday to Friday when office based. As required when visiting customer premises.Skills: Communication skills,Creative,Meeting people face-to-face,Comfortable with technology,Willing to learn,Social media platforms,Multitasking skills,Prioritise own workload,Self motivated,Independent,Time management skills,Highly adaptable....Read more...
You’ll travel extensively across the Midlands and South of England, so a full UK driving licence (with at least 2 years' experience) is required. A company vehicle and fuel will be provided. No prior IT or networking experience? No problem! We provide full training—you just need a logical mindset, a strong work ethic, and a passion for problem-solving.
Customer-Facing Technical Support: Provide installation, configuration, and troubleshooting at customer premises
Remote Support: Diagnose and resolve issues remotely when on-site visits aren’t required
Problem-Solving: Use a logical, solution-focused approach to ensure customer issues are resolved efficiently
Brand Representation: Maintain professionalism and uphold our company values in all customer interactions
Travel & On-Site Work: Drive to various customer sites across the Midlands & South of England—sometimes requiring significant travel
Punctuality & Professionalism: Work around customer schedules, ensuring timely arrivals and well-planned travel
Learning & Development: Work with a range of evolving technologies and continuously expand your skill set
Training Outcome:Move into a full Solutions Engineer role after a successful training period.Employer Description:At Envera our mission is very simple:
To create and provide premium telecommunication infrastructure and online search listing services at an affordable rate for local businesses wanting to compete in the digital world. Our mission is to help SME companies transition and prosper in the often-confusing digital age by providing effective business communication infrastructure.
With over 10 years of experience in communication and marketing, we are experts in our field and can offer you an honest, easy to understand telecoms service that will provide a clearer understanding of what technologies are available and how they could be used to improve many aspects of your day-to-day business interactions and utilise your businesses phone system to its full potential.Working Hours :9 am-5 pm Monday to Friday when office based.
As required when visiting a customer.Skills: Problem solving skills,Customer service skills,Professionalism,Social awareness are essential,Logical and solutions-driven,Tech-savvy mindset,Self motivated,Independent,Highly adaptable,Eager to learn....Read more...
Provide first-line technical support to end-users via phone, email, and in person.
Logging of Tickets for all received requests recording all
Assist with the setup, maintenance, and troubleshooting of computer systems, hardware, and software.
Support the installation and configuration of operating systems, applications, and software updates.
Help maintain and manage user accounts, passwords, and permissions in Active Directory.
Monitor and respond to IT support requests, ensuring timely resolution of issues.
Assist with network administration tasks, including basic troubleshooting and maintenance of network devices.
Participate in IT projects and initiatives, providing support and contributing to team objectives.
Document technical issues and solutions, maintaining accurate records in the ticketing system.
Continuously learn and stay updated with new technologies and best practices in IT support.
Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:
The role has the potential of growing into its own role or the chance of progression throughout the sub departments within the Unified Communication department (help desk, project managers etc).
Employer Description:The company has a family atmosphere and therefore someone who can socialise and has a fun but professional personality is very important. We can teach the candidates about Telecoms, but not impact too much on their individual personality. Happy to teach from scratch if it means that the person we are bringing on board is the right person. We have quarterly staff socials, Director lunches (which you are voted on via your manager), an employee benefits scheme, dress-down Fridays, Google Review incentives, and much more.Working Hours :Monday to Friday.
Shifts To Be Confirmed.Skills: Communication skills,Attention to detail,Problem solving skills,Logical,Team working,Initiative....Read more...
Digital Marketing responsibilities
Project manage all live marketing initiatives, ensuring campaigns are delivered on time, within scope, and aligned with business objectives.
Oversee and contribute to content creation for social media, blogs, email marketing, and other digital platforms.
Manage and grow the company’s LinkedIn presence, including scheduling posts, engaging with followers, and analysing metrics.
Coordinate the execution of Google reviews, Trustpilot updates, and customer testimonial videos to enhance the company’s online reputation.
Develop and implement content strategies that drive engagement and align with company goals.
Monitor digital campaigns to track performance and make recommendations for optimisation.
Ensure all digital marketing activities align with brand guidelines and voice.
Stay updated on digital marketing trends, tools, and technologies to bring fresh ideas to the team.
Creative Strategy & Campaign Development
Work closely with the team to capture creative ideas and ensure they are rooted in reality by attaching them to tangible marketing results.
Support the development of campaigns that blend creativity with effective strategies to reach the target audience.
Encourage innovative approaches while ensuring they align with proven marketing channels and methods.
Create content strategies for blogs, social media, and other marketing channels, ensuring consistent messaging and brand tone.
Training Outcome:
Career progression – Move into a full Solutions Engineer role after a successful training period.
Employer Description:To create and provide premium telecommunication infrastructure and online search listing services at an affordable rate for local businesses wanting to compete in the digital world. Our mission is to help SME companies transition and prosper in the often-confusing digital age by providing effective business communication infrastructure.
With over 10 years of experience in communication and marketing, we are experts in our field and can offer you an honest, easy to understand telecoms service that will provide a clearer understanding of what technologies are available and how they could be used to improve many aspects of your day-to-day business interactions and utilise your businesses phone system to its full potential.Working Hours :Mixed - Field Based
Weekly Hours Worked: 9.00am - 5.00pm, Monday to Friday when office based. As required when visiting customer premises.Skills: Communication skills,Organisation skills,Problem solving skills,Team working,Creative,Proactive mindset,Written communication skills,Manage multiple tasks,Self motivated,Independent,Highly adaptable,Eager to learn,Prioritise own workload....Read more...
IT Support Analyst
End User Technical Support
Didcot, Abingdon, Oxford, Oxfordshire
@mecscomms is recruiting for a contract – End User Support Specialist& IT Support Analyst to provide technical assistance & ensure the smooth operation of IT systems within a large Global Enterprise environment. The role involves 1st & 2nd line support, troubleshooting hardware & software issues, managing user accounts, supporting LAN/WAN networks & optimising the end-user experience across Microsoft 365, M365, MS Active Directory, Windows & Mac OS environments & wireless technologies.
If you’re experienced in the management, administration, support, monitoring, troubleshooting, installation, configuration, deployment & rollout of IT services across: Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Routing, Switching etc. I'm keen to hear from you.
Position: Technical Support, Helpdesk, Desktop Support, Service Desk Engineer, IT Support, 2nd Line.
Location: Didcot, Abingdon, Oxford, Oxfordshire, OX14 4SE
Base: Office based on site, 5 days per week
Nature: Full time, temporary contract, Inside IR35
Duration: 24+ month contract
Hours: Monday – Friday, 09.00 – 17.30
Gross Rate: £30.00 per hour
Environment: IT, Technology, Cloud, Hosted Services, Internet, Technical Support, Helpdesk, Service Desk, Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Networking, Routing, Switching, Load balancers, Netscaler, F5, VMware, vSphere, Hyper-V, Azure, AWS, Storage, SAN, NAS, Citrix, Xenapp
Key Activity:
• Desktop support
• Troubleshooting
• Problem solving
• Diagnostics
• Hardware & software management
• Networking
• Installation, maintenance & configuration
• System monitoring
• IT inventory management
• Knowledgebase maintenance
• Trouble ticket management
Overview:
The technical support specialist will have responsibility for providing IT technical assistance to clients, either remotely or in person, through various channels like deskside in person, via phone, email, or chat. Typically you'll be involved in troubleshooting, problem-solving & providing customer support for technology issues, requiring strong communication, analytical, & problem-solving skills.
Responsibilities:
• Provide first-line technical support to end-users, in person or via email, phone or chat
• Diagnose, troubleshoot & resolve hardware & software issues
• Install, configure & maintain computer systems, applications & peripherals
• Manage user accounts, permissions & access control within Active Directory
• Assist with the setup, deployment & maintenance of IT equipment (laptops, printers, mobile devices)
• Support LAN/WAN network connectivity & troubleshoot wireless connectivity issues
• Document & track support requests using a ticketing system, ensuring timely resolution
• Provide user training on IT systems, security best practices & new technologies
• Ensure compliance with IT policies & cybersecurity protocols
• Collaborate with cross-functional IT teams to resolve complex issues & improve system performance
• Assist with software updates, patches & system upgrades
• Conduct routine system checks to ensure optimal performance & security
• Participate in IT projects, system migrations & business-wide technical initiatives
Candidate Profile:
Candidates should possess previous experience within a Technical Support, Helpdesk or Service Desk environment to a 2nd line level. You’ll need strong analytical & problem solving skills with the ability to manage multiple, concurrent tasks.
You’ll be experienced in deskside customer support, administration, support, monitoring, trouble shooting, installation, configuration, deployment & rollout of virtual & on premise solutions. Your skills, experience & attributes should include as many of the following as possible:
• Bachelor’s degree in Information Technology, Computer Science or a related field
• Experience in technical support, customer support or network troubleshooting
• Strong knowledge of Windows & Mac OS environments
• Familiarity with Microsoft 365 administration, Active Directory & cloud-based applications
• Network & Infrastructure solutions (LAN, WAN, Wireless, Internet, Connectivity, MPLS, SD-WAN)
• MS communication & collaboration suite (Azure, M365, O365, Teams, Skype, Active Directory)
• Cyber security (intrusion prevention & detection, threat management, PCI compliance)
• Unified Communications (unified comms, contact centre, IP telephony, Teams, Skype)
• SharePoint administration
• TCP/IP networking, switches, routers, firewalls & protocols
• Experience with remote support tools & IT ticketing systems
• Knowledge of ITIL best practices (preferred)
• Certifications such as Microsoft Certified Professional (MCP), CompTIA A+ or ITIL Foundation are a plus.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
