As a Technical Support Engineer, you will be responsible for diagnosing and resolving technical issues faced by our customers. You will work closely with our clients to understand their concerns, provide guidance, and deliver effective solutions. This role requires excellent communication skills, a strong technical background, and a customer-centric approach.
Responsibilities:
Provide technical support to customers via various channels, including phone, email, and chat
Identify trends in customer issues and proactively propose improvements to our products and services
Maintain a high level of customer satisfaction by providing prompt and effective technical assistance
Requirements:
Has worked in or studied the OEM automotive or Motorsport industries and has had some experience of vehicle data analysis, vehicle testing or race data analysis
Proven experience in a technical support or customer-facing role
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
Full clean UK driving licence.....Read more...
Job title – Technical Support Officer Location – Ilford, IG4 Contract – Temporary ongoing Hours – Full Time 36 hours Start Date: ASAP
We are currently recruiting for a Technical Support Officer. As a Technical Support Officer, you will be responsible for providing technical support and assistance to clients and internal teams. You will also be responsible for troubleshooting and resolving technical issues, as well as providing training and support to end-users.
Duties would include:
Provide comprehensive technical assistance for internal and external customers.
Troubleshoot hardware, software, and networking issues efficiently.
Maintain technical documentation and ensure accurate recording of troubleshooting steps.
Assist in managing and upgrading our technical infrastructure.
Coordinate with vendors to resolve complex technical problems.
Collaborate with cross-functional teams to ensure seamless IT operations.
Monitor IT systems to identify potential issues and recommend solutions proactively.
Provide training to staff on new software and hardware implementations.
Essential criteria and experience:
Bachelor's degree in Computer Science or related field (or equivalent experience).
Proven experience in technical support or a related role.
Strong understanding of computer hardware, software, and networking.
Excellent problem-solving and communication skills.
Ability to manage multiple tasks effectively and prioritize accordingly.
Familiarity with IT documentation and ticketing systems.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk....Read more...
The Company:
A leading UK distributor
A cutting edge portfolio of products
A company showing continual growth
A private company with flat structure and no hierarchy
Fantastic career opportunity
The Role of the Technical Support Specialist
Our client is a leading UK distributor of advanced life science research products
As a Technical Support Specialist you will take responsibility for providing scientific technical support whilst creating and maintaining positive and strong relationships with customers.
You will engage with our customers to resolve pre- and post-sale technical enquiries.
You will also be responsible for all human blood, biospecimen and custom research services quoting and support.
Assess and manage the inbound enquiry queues (telephone and email) and allocate enquiries as appropriate
Establish yourself as first point-of-contact for future technical enquiries through relationship building
Acknowledge and empathise with customer issues
Identify information/data required for issue resolution and collect information as appropriate
Analyse experimental data to identify issues
Use the appropriate resources to identify and recommend corrective actions e.g datasheets, application notes, papers, supplier contact, customer service team contact etc -
Benefits of the Technical Support Specialist
£28k-£34k basic
Bonus (Individual & Company)
Pension
Healthcare
Holiday
The Ideal Person for the Technical Support Specialist
A Life Science Graduate with either a degree and a minimum of 1 years of laboratory experience, or an MSc or PhD
A passion to share knowledge in order to solve customer challenges
Strong technical competency to understand and then clearly discuss theory and principles of experimental design, techniques and results
Excellent troubleshooting skills
The ability to prioritise and manage many activities at the same time whilst meeting agreed timelines
A strong work ethic and a positive, can-do attitude
Strong interpersonal skills including well-developed listening, written and verbal communication skills, especially on the phone
The ability to work with a degree of independence
If you think the role of Technical Support Specialist is for you, apply now!
Consultant: Rio Barclay
Email: riob@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
An industry leader in the design of complex electronics are looking for a Technical Support Engineer. My client designs and manufactures a range of innovative imaging, instrumentation and wireless communication electronics for various industries.
My East Sussex based client are easily commutable from Hastings, Worthing, Brighton, Newhaven, Lewes, Crawley, Royal Tunbridge Wells and Horsham.
As a Technical Support Engineer, you must be experienced in electrical/electronics engineering, ideally within the automotive industry.
For the Technical Support Engineer position based in East Sussex, you will have some of the following experience;
- Electrical/Electronics experience in a Technical support role
- Repairs on electrical, and electronic devices
- Soldering, cable repairs and crimping
- Full clean UK driving license or equivalent
- Valid passport and ability and willingness to travel if required.
This is an exciting opportunity for someone with a technical background that is looking for the next career step.
To Apply for the Technical Support Engineer in East Sussex, please send your CV to Klea Leka at KLeka@redlinegroup.Com or call 01582 450054 / 07961 158785....Read more...
The Company:
Offer comprehensive structural support requirements across the Building and Civil Engineering sector
Have a portfolio of products which are designed to provide safe, simple cost-effective solutions
Manufacturing is carried out in house from high grade steels
As a business, they are constantly investing and in consultation with their customers, to ensure their products meet the demands of today’s construction industry.
The Role of the Technical Sales Representative- Structural Support
Selling the rental of Structural Support Solutions to demolition, specialist and tier 1 contractors throughout South West and South Wales.
The Technical Sales Representative will have a regional depot and support staff to ensure the timely delivery of products to customers.
In addition, the Technical Sales Representative will work with colleagues in the area and share leads with each other to ensure continuity in expertise.
As the Technical Sales Representative you will deliver profitable growth through the development of new business and growing existing business.
You’ll manage your sales pipeline through effective scheduling and ensuring you’re identifying and personally managing key projects and customers within your territory.
To work jointly with colleagues across the range of functions to ensure the highest level of customer service is provided on a consistent basis.
Joining a growing team of Technical Sales Representatives for Structural Support Solutions, you’ll be covering the South West and South Wales.
Benefits of the Technical Sales Representative
£30k-£35k Basic Salary
Uncapped OTE (paid monthly in arrears)
Company Car + Fuel card
Pension scheme
Life Assurance
The Ideal Person for the Technical Sales Representative
Will have experience in a field sales role within the construction sector and be able to plan their diary/time effectively.
The ideal Technical Sales Representative will be hungry, tenacious, and have a can do attitude.
As the Technical Sales Representative, you’ll be confident winning new business and managing existing accounts.
Will want to join a business which will provide training, development and career prospects.
Must have a full driving licence.
If you think the role of Technical Sales Representative is for you, apply now!
Consultant: Sarah Dimmock
Email: sarahd@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
We are seeking a dedicated and customer-oriented Technical Support Specialist to join our team. In this role, you will play a vital role in ensuring our clients receive prompt and effective technical support, as well as contribute to product testing efforts.
Responsibilities:
Provide prompt and effective technical support to clients, resolving customer issues and answering inquiries.
Guide customers on the effective use of our products and services.
Conduct product testing to ensure high-quality performance and reliability.
Communicate with customers via telephone and other communication channels, demonstrating a polite and professional manner.
Requirements:
Previous experience or study in the OEM automotive or Motorsport industries.
Strong customer service experience, with excellent communication skills.
Attention to detail when conducting product testing.
Possess a full clean UK driving licence.
If you are passionate about delivering exceptional support and possess the necessary technical skills, we encourage you to apply for this exciting opportunity. ....Read more...
Desktop Support Engineer
An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based in Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers.
You will be a part of an energised and experienced IT support team, providing internal technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk.
Role Responsibilities (condensed):
Offer a high level of technical IT support to a variety of clients at second-line level
Ensure incidents are resolved in line with SLAs
Escalate any unresolved issues to 3rd Line support
Ensure internal documentation is developed and maintained
Learning and development; staying up-to-date and expanding your technical knowledge
Required experience, skills and knowledge
Experience in a 2nd line technical IT support role, supporting Microsoft Windows based OS and systems.
General user account management; Active Directory, Office 365 etc.
Server, virtualisation and storage solutions
Cisco Networking – Switches / routers / firewalls
VoIP telephony solutions
…… The business provide and support many other technologies – these are the core requirements (full Job Description available)
Remuneration:
Salary of up to £35,000 PA
Excellent employment benefits package and supported learning, development and career progression.
Note that this is a hybrid based position. Free parking onsite. (Monday-Friday) ....Read more...
The Job
The Company:
Global Healthcare leader
Products found in every hospital around the world
Constant innovation
Passionate about patient care
Cutting edge technology
The Role of the Product Support Engineer
Responsible for engineering duties of laboratory instrumentation in Hospital labs
Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the NHS Trust product portfolio.
You will be accountable for the successful delivery/uptime and overall customer experience of their relevant service offering and requirements across three sites across Merseyside
You will also be accountable for the core service activities efficiently and productively.?
You will work with peers and key stakeholders to ensure a seamless “sales-service” alignment approach and a differentiated customer offering/solution.
You will be a key member of the Technical Services Team ensuring the right people are in the right place, with the right skills, capabilities and competencies at the right time
Benefits of the Product Support Engineer
Circa £50kbasic salary
12% bonus,
Car OR £7200 Car Allowance,
Pension,
Healthcare,
Flexible Benefits – Excellent Corporate benefits package
The Ideal Person for the Product Support Engineer
Educated to Engineering Degree level
You will possess a thorough and up-to-date understanding of the IVD industry and have solid experience in implementing best-in-class support.?
Self-motivated, you will excel in the art of troubleshooting and taking ownership and pride in your work. As an implementer of change, you will have a questioning approach to issues, the ability to drive innovations and train, coach, mentor and develop others.
Technical success in the delivery of our service offering for our customers, putting the customers at the centre of what we do and working with other technical managers
Technical effectiveness by championing and upholding technical excellence in the execution of technical activities across systems, processes, data, capability and competence
Technical Customer Centricity by ensuring that we support our customers, react to customer and market demands and continuously strive to achieve technical excellence, inc. continuous improvement and change as necessary
If you think the role of Product Support Engineer is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 629 5135
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Job Description: As a Technical Data Engineer - Systems, you will play a crucial role in ensuring the safe and efficient accomplishment of aircraft maintenance adapted to customer needs. You will be responsible for a range of technical, authoring, subcontracting, validation, verification, design criteria management, and customer relationship activities related to the production and support of Maintenance & Material related products.
Key Responsibilities:
Technical/Authoring Activities: Maintain compliance with regulatory standards, manage all authoring activities, act as a technical focal point for various stakeholders, and ensure technical consistency.
Subcontracting Activities Management: Oversee subcontracted activities in accordance with company protocols, ensure information flow, and provide guidance to subcontractors.
Validation & Verification Activities: Proofread and perform incoming inspection of procedures, and ensure adherence to quality standards.
Design Criteria Management: Contribute to design criteria assessment, integrate and manage design criteria impacting Technical Data products, and coordinate with other relevant departments.
Customer Relationship & Support: Provide continuous support to customers and users of deliverables, ensure timely delivery, and implement improvements based on customer feedback.
Qualifications and Skills:
Strong understanding of EASA/FAA regulations and EN9100 standards.
Experience in technical writing and authoring activities.
Excellent communication and interpersonal skills
Ability to manage subcontracted activities effectively.
Attention to detail and ability to prioritize tasks.
....Read more...
JOB DESCRIPTION
An excellent opportunity has arisen to join The Euclid Chemical team as Technical Support Specialist, Construction Products. Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies. For more than 110 years, Euclid Chemical has supplied construction and restoration markets with treatments, sealants, coatings, sealers, and decorative products.
General Purpose: The Technical Support Specialist is responsible for providing technical support on Euclid Chemical construction products offered to distributor, contractor and residential customers, company sales and marketing staff, as well as design professionals. This includes but is not limited to support via telephone, responding to electronic requests for product support, participating in customer sales training, and assisting in the development of new products and technical sales tools. The Technical Support Specialist is expected to demonstrate an enthusiastic commitment to providing industry-leading service and support to internal and external Euclid Chemical customers. They should also be dedicated to personal growth in product knowledge and industry experience.
Major Responsibilities:
Provide and track excellent front line telephone/electronic service and support for Euclid Chemical construction products. Schedule and manage telephone support coverage, working with other Technical Support Specialists, Product Managers, and other marketing staff. Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc. Assist in product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations. Interact as a reliable peer, especially to sales representatives, product managers, marketing communications staff, customer service, business development, R&D/product development, and the operations group. Maintain electronic product technical files. Help plan and provide product training and demonstrations to internal and external customers. Occasional travel to construction jobsites or customer locations to provide product support may be required.
Euclid Chemical offers an attractive benefits package including:
Medical, Dental and Vision coverage Life Insurance, Disability, Parental Leave 401k with company match Defined benefit pension plan Generous vacation and holiday time Hybrid work model
Salary: $48,000 - $60,000 plus annual bonus program based on % of salary (determined by education and experience)
Education and/or Experience:
Associates Degree or equivalent education and industry experience Practical experience in concrete construction and methods is preferred
Other Skills/Requirements:
Proficient in Microsoft Office Suite SAP knowledge or acumen to learn Excellent communication and listening skills Ability to manage multiple priorities and tasks with a sense of urgency Effective team player Self-motivated and quick learner Dedication to customer service and support Ability to travel occasionally Multi-language capabilities is a plus
ABOUT US
The Euclid Chemical Company, based in Cleveland, Ohio, is a leading manufacturer of products for the concrete and masonry construction industry in North America. For over a century, Euclid Chemical has developed strong relationships with contractors, specifiers, owners, building materials suppliers and concrete producers offering high quality products and industry leading technical support. Euclid Chemical provides products and technologies that include: admixtures, fiber, integral color, shotcrete, grouts, repair mortars, bonding agents, adhesives, coatings, curing and sealing compounds, dry shake hardeners, joint fillers, sealants, densifiers, waterproofing, repair and other products. Our leading brands, including Euco, Eucon, Plastol, Increte, Tuf-Strand, Fiberstrand, Dural, Vandex, QWIKjoint, and EucoRepair are known in the concrete industry for innovation and high quality, verified through ISO 9001 certification. With the expertise to provide complete solutions for every concrete project, Euclid Chemical provides in-house support services including research and development, petrographic analysis, continuing education seminars, contractor and distributor training programs and consultation services for contractors, architects, engineers and owners. Leveraging these strengths, Euclid Chemical is a trusted partner for success in the challenging concrete construction market.Apply for this ad Online!....Read more...
The AV technical leadwill take lead of all design and commissioning aspects of the Auido-Visual Sector. This may involve aspects of pushing the business forward with innovative ideas and working with the leadership team to evolve and development the business. At the forefront will be technology and ensuring the business conducts best practice.
Day to Day Tasks
The AV Technical Lead responsibilities will include but not limited to:
Leading the design and commissioning for the Audio-Visual V Sector for the business.
Lead all Technical discussions within the Audio- Visual Sector
Build relationships with AV Partners.
Support the Sales team in all pre-sales duties within the AV Sector.
Support the Operations Manager in building the AV Team with recruitment and training.
Support the Operation Leadership Team with operational issues in the AV Department
Supporting the PM team with technical and material requirements to ensure all technical aspects are met.
Reviewing all AV designs to ensure the Project Lifestyle can be completed.
Provide excellent Service to customers and build great relationships.
Provide on-site technical support escalation.
Champion Health and Safety Requirements within the business
Provide design and technical knowledge for all AV requirements.
Complete all relevant paperwork.
Requirements
Minimum 5 years’ experience with an Audio-Visual support related role
Friendly and Helpful
Self-Motivated
Excellent communication skills
Excellent knowledge of multiple disciplines within the Audio-Visual Industry
Show eagerness to learn new skills with the Audio-Visual sector
Always represent the company in a professional manner
National Vetting will be required
Full UK working right
Desirable Skills Required
Valid CSCS / ECS card.
IPAF / PASMA / Asbestos Awareness certification.
Avixa CTS Certified
....Read more...
Backup & Storage Support Engineer
Polar Recruitment are currently recruiting on behalf of one of the worlds’ leading IT Services providers for an experienced Backup & Storage Support Engineer to be based at a prestigious customer site, delivering a range of support functions including installation, monitoring, troubleshooting and diagnostics of Backup and Storage solutions.
Responsibilities
Lead support and improvement of the estates’ Backup & Storage solutions
Provide 3rd line technical support, and assist 1st/2nd line support resolution within agreed SLA’s
Meet agreed build standards
Explain technical concepts and provide guidance to the customer
Assist the 3rd line support team with projects and problem resolution, and provide MS Windows support where applicable.
Skills & Experience
Essential;
2 years + experience with Backup & Storage technologies and solutions, preferably with various operating systems, applications, databases, and virtualisation.
Strong Backup & Storage technical skills including (some of); Veritas Netbackup and BackupExec, IBM Spectrum Protect and Spectrum Protect Plus, NetApp Filers, Hitachi Storage.
Detailed knowledge of backup and storage methodologies to assist in defining policies and processes.
Broad IT infrastructure understanding; (e.g. Windows Server/AD/Exchange/SQL, AIX, VMware, Oracle etc.)
Ability to write quality technical documentation for all aspects of the technical infrastructure
Strong 3rd line support skills and experience managing service requests/incidents and problems.
Excellent communication and customer service skills.
Holds, or able to attain, Security Clearance at SC Level
Desirable;
Highly Available Storage solutions
SAN Fabric
Storage/Backup technical certification.
ITIL Certification
Working knowledge of SM9/SNOW or similar
The Backup & Storage Support Engineer will be rewarded with an exciting role with a global leader in the IT Services space, allied to superb career advancement opportunities, an attractive salary and comprehensive benefits package including Private Medical/Health Insurance, Company Pension Scheme, Income Protection, 23 days Holiday (rising to 25 days, plus the option to buy or sell additional holiday), Life Insurance, and more.
In addition, access to on-site facilities including a subsidised on-site restaurant and free parking will be available for the successful candidate, along with some flexible working, on a hybrid basis.
....Read more...
A leading technology company, is currently seeking a talented Support Technician to join their dynamic team. They are looking for individuals who not only possess excellent technical skills but also have experience in administration and coordination.
Responsibilities:
Provide exceptional customer support by addressing inquiries and resolving technical issues promptly and efficiently.
Conduct thorough product testing to ensure high-quality performance and functionality.
Coordinate and supervise the support service alongside technicians to ensure smooth operations and maximize customer satisfaction.
Requirements:
Previous experience as a Support Technician or similar role in a technology-oriented environment.
Strong technical skills and proficiency in troubleshooting software and hardware issues.
Excellent communication skills to interact effectively with customers and internal teams.
Full clean UK driving licence.
Has worked in or studied the automotive or Motorsport industries ....Read more...
Electronic Support Engineer (Marine) – Permanent – Remote
This is a technical and customer focused role to provide Electronic Support for the Regional Office that has the responsibility for the UK, Europe, Middle East and Africa. The role will be worked remotely with extensive travel to these regions. The support will cover the Electronic Control Systems that are used on a range of marine propulsion systems. The role includes full vessel commissioning of Electronic Control systems, system fault finding on board and remote assistance, emergency vessel failure support and vessel inspections.
Key Responsibilities
Commissioning and Sea Trials
Carry out full commissioning activities for Electronic Control Systems namely Modular Electronic Control System (MECS), Blue Arrow Control System (bA) and AVX Systems. This will include installation assistance and checks, acceptance trials and training of crew and support staff.
Complete commissioning reports in a timely manner and update the project log.
Assist with interfacing with third party equipment’s, (engine, gearbox
Carry out Dynamic Positioning (DP) trials and Autopilot System interface as required
Technical Support
Ensure that electronics product support delivery is technically robust and timely.
Ensure that all complaints, engineering change requests and day-to-day technical queries are recorded and prioritised.
Will require travelling on short notice for trouble shooting for control systems, fault finding and repair to vessels.
Provide technical information and advice on installation issues e.g. module positioning, cabling, power supply, set-ups etc to shipyards prior to build if required.
That customer issues are resolved in a satisfactory and timely manner.
Complaints database is maintained.
Technical issues are dealt with swiftly and effectively.
Minimal complaints raised by customers.
Customer Focus
To possess excellent communication skills and demonstrate assertiveness to manage difficult customers.
Ensure that customer support meets agreed commitments to our external and internal customers within the required timeframes.
Provide remote customer support via telephone, email etc, this may involve providing an immediate response to assist vessels that are not fully operational or require emergency support.
Customer feedback on support, servicing, training and performance.
To achieve successful resolution of customers problems to the best of your ability.
Positive customer feedback reviews.
Product Development Support
This relates to your contribution of ideas and suggestions for product design improvements in areas such as reliability, safety, maintainability and ease of manufacture are documented and communicated with Technical Services.
Diagnose and report on faults with returned products.
Contribute to the specification of new product requirements, as the external customer advocate inside the company.
A record can be presented of formal documented suggestions submitted to Technical Services.
No back log of returned product awaiting diagnosis.
Development and Improvement of Product Support Systems
Develop and optimise the documents and information systems associated with the installation and support of electronic controls, in conjunction with the marketing department. This includes the Distributer training and qualification process.
Ensure that the product support related areas of the complaints and warranty system are properly managed and records maintained.
Training and Development
Provide Electronic Control System Support training for distributers and customers
Provide in-house technical training for staff.
Satisfactory training review surveys supported by competently trained distributers/customers
Health and Safety
Take full responsibility for own safety
Understand Risk Assessments
Carry out risk assessment for vessel support activities
Complete of Risk assessments as appropriate
No accidents or near misses reported
Attend Risk Assessment Training
For more information on this role or to apply please contact Jack on +44 (0) 2392 322 384 or email your CV to jbaker@navis-consulting.com
Navis is acting as an Employment Agency in relation to this vacancy.....Read more...
Due to the expansion of their European Technical Centre, this company is seeking a number of Engineers with experience of industrial automation and control systems.
We are seeking Engineers with experience in setting-up and programming PLCs to provide product support to European subsidiaries. The role requires supporting electrical products by providing technical support to clients, providing assistance for specific customer applications and performing fault investigations. The successful candidate will also be required to design and deliver training courses/presentations to European subsidiaries, create operation manuals and technical guides, as well as carrying out investigations and tests to evaluate products.
To be successful in this role, you must have:
A Degree or HND Qualification - Electrical, Electronics, Software or Electromechanical Engineering
Relevant work experience, although recent Graduates will be considered
Knowledge of PLCs and Ladder or Structured Text programming language
Strong verbal and written communication skills as you will be required to write detailed, technical reports and product documentation
The ability to occasionally travel to Europe
Desirable, but not essential skills:
Experience of inspecting and testing devices
Working knowledge of pneumatic and electrical test equipment
Experience to plan and manage projects
Technical product support experience
Experience of delivering technical training
Experience with some industrial communication protocols for example PROFINET, EtherNet/IP, EtherCAT and IO-Link
Experience with some PLC engineering tools: Tia Portal, TwinCAT and Studio 5000
....Read more...
Job Title – eProcurement Support Officer
Location – Northumberland NE61
Contract – Temp
Hours – 37
Role summary –
This company is looking for an experienced eProcurement Support Officer to join their team. As an eProcurement Support Officer, you will be responsible for providing support to the company's eProcurement system and ensuring its smooth functioning. You will also be responsible for maintaining the system and providing technical support to users.
Key Responsibilities:
Providing technical support to users of the eProcurement system
Maintaining the eProcurement system and ensuring its smooth functioning
Working closely with the procurement team to ensure that the system meets their needs
Identifying and resolving technical issues related to the eProcurement system
Providing training to users on how to use the eProcurement system
Requirements:
At least 2 years of experience in a similar role
Strong technical skills and experience with eProcurement systems
Excellent communication skills and the ability to work well in a team
Strong problem-solving skills and the ability to work well under pressure
Experience with project management and the ability to manage multiple projects simultaneously
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Are you an automotive enthusiast with a knack for technical problem-solving? Are you passionate about the automotive industry and eager to provide exceptional technical support to clients? We have an exciting opportunity for a dedicated Technical Specialist to join our team and contribute to our success in the automotive sector
Responsibilities:
Develop an in-depth understanding of our automotive products, including software, hardware, and diagnostic tools.
Serve as the go-to technical expert, assisting clients with automotive-related technical inquiries, troubleshooting, and issue resolution.
Provide prompt and accurate guidance on automotive systems, diagnostics, repairs, and performance enhancements.
Requirements:
Bachelor's degree in a technical field (Computer Science, Engineering, Information Technology, etc.) or equivalent experience.
Has worked in or studied the OEM automotive or Motorsport industries
Full clean UK driving licence.
Experience with product testing methodologies and tools.
....Read more...
Are you looking for a new opportunity as a Senior Technical Analyst, within Infrastructure Services?
This is a brilliant opportunity for a Senior Technical Analyst, Infrastructure Services, to join our industry leading client based in the Cheshire area!
The role will report into the EMEA/ APAC IT Data Centre/Operations Manager, serving as technical experts and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware and software products in an information technology infrastructure environment. The role is broadly split between providing day to day operational support for existing infrastructure services and users of those services, and project-based work leading to the development and deployment of new infrastructure services or EOL activities. The role will also have the following responsibilities:
Direct research on potential technology solutions.
Keep current with the latest technologies.
Practice asset management for IT hardware, software, and equipment.
Benchmark, analyse, report on, and make recommendations for the improvement and growth of the Regional IT infrastructure and IT systems.
Providing support, monitoring and maintenance of UK Data Centre and other EMEA site infrastructure and services for remote associates.
Design, implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to client operating systems, networking, messaging, reporting platforms and all other software-based systems.
The ideal Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, will have previous experience within a similar role, along with:
Strong, proven Cisco networking hands-on skills.
Knowledge of Windows client O/S and infrastructure platforms in an enterprise environment to include –
O Image deployment
O Virtualisation (VMware)
O Data Protection (Veeam)
O BAU & troubleshooting
O MFA configuration
O Disk encryption technologies
O Patching
Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory.
This is an exciting opportunity for a Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, to join a company where you can develop your career and play an integral role within the business to help it grow.
APPLY NOW for the Senior Technical Analyst, Infrastructure Services, based in the Cheshire area by sending your CV to CGilbert@RedlineGroup.Com or call on 01582 878 807 or 07961 158 782....Read more...
Our client an established and growing Food Manufacturing / Processing business are currently looking to recruit an experienced Technical Manager with a food industry background. As Technical Manager you will have key responsibility for:
Act as the technical and compliance contact for customers, service providers and a growing team
Advise the product development team of all relevant food safety guidance and legislation
Ensure product packaging compliance
Liaise with team members on all matters related to product quality and report back to the relevant people
Complete inbound product checks of all raw materials
Provide additional QC support during production runs
Key Responsibilities:
Act as the Technical and Compliance contact for customers and service providers.
Act as Technical Support for the growing team where required, providing monthly reporting on compliance, growing, pest & disease, product quality, customer issues and complaints
Advise product development team of all relevant food safety guidance and legislation
Ensure product packaging compliance
Liaise with the site team on all matters related to product quality and report back as appropriate
Complete inbound product checks of all raw materials and components
Provide additional QC support during production runs
Manage weekly, monthly, quarterly and annual tasks associated with the Quality Management System.
Lead the annual BRC certification renewal audit
Oversee the HACCP, TACCP & VACCP systems
Product & service supplier approval and management
Corrective actions, non-conformances
Manage laboratory testing compliance, finished product release, recall program, document control and traceability programs
Responsible for management and development of raw material and final product specifications
Managing the technical@ inbox and Outlook calendar.
Manage the Organic certification compliance and annual renewal audit
Experience Requirements:
Experience in a Technical Management / Quality Assurance role within the Food Manufacturing Industry Sector or closely allied sector
Have a good knowledge of HACCP TACCP & VACCP systems
Understanding of trace testing
Strong Excel knowledge and skills
Excellent attention to detail - quality controlling
Experience within BRC - Supply chain assurance
Must have experience in running a QMS
....Read more...
Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications.
The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division being to ensure customer satisfaction and maintain high-quality technical support services across international markets. You will recruit and lead a dedicated team of support professionals, develop strategic initiatives, and foster collaborative relationships with customers and external vendors.
Other responsibilities include:
O Implement initiatives to enhance the efficiency and effectiveness of technical support operations.
O Cultivate strong relationships with external vendors and customers to understand their unique requirements and expectations.
O Collaborate with cross-functional teams to address customer needs and drive continuous improvement.
O Act as a mediator in resolving escalated customer issues, working closely with product owners and engineering teams to ensure timely resolutions.
O Implement proactive measures to prevent recurring issues and enhance customer satisfaction.
O Develop and maintain standards, policies, and procedures for technical support services to ensure consistency and quality.
O Oversee the day-to-day operations of technology support services, including resource allocation, workload management, and performance monitoring.
O Collaborate with sales and sales engineering teams to develop new programs aligned with the company's strategic direction.
The Head of Global Service and Support, in Essex, will have
Experience in establishing a new group and/or department.
Bachelor's degree in engineering, computer science, or related field; advanced degree preferred.
Proven experience in a leadership role within the test and measurement industry, with a focus on global service and support.
Strong understanding of technical support methodologies, tools, and best practices.
Proven track record of driving continuous improvement and achieving organisational goals.
This role requires travel (as per business needs) and a full and valid driving licence.
This is a great opportunity with a well established company in Essex that offer products and services to streamline the design, development and sustainment of high performance electronic & test verification systems.
APPLY NOW! For the role of Head of Global Service and Support, in Essex, by sending your CV to cgilbert@redlinegroup.Com or call Charlie on 01582 878807 or 07961 158 782 for more information.....Read more...
The Job??
The Company:?
This is a great opportunity to join a recognised company who are market leaders within Excavation Support and Temporary Works and as part of their continued expansion are looking for a Technical Sales Representative.?
All Design and Manufacture for the provision of modular and bespoke excavation support systems are done in-house.?
Well regarded for their personal and high level of customer service.??
Professional and forward thinking company that invests in their employees’ personal development – great place to develop a career.?
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Technical Sales Representative- Temporary Works??
As a Technical Sales Representative you will be supplying temporary works to civil contractors, ground workers and end-users.?
Maintain and develop relationships with well-established customers whilst also closing for new business.?
Providing Design Request Forms to enable temporary works designs.?
Manage appointments and schedules through efficient planning and time management.??
Liaising with internal staff within the depots and design teams to ensure the delivery of products.??
Communicating effectively with contractors on site and providing feedback regarding unexploited opportunities and competitors.?
As the Technical Sales Representative you will cover: Cambridge and Peterborough
Benefits of the Technical Sales Representative?
£30k-£36.5k Basic Salary?
Uncapped OTE- No Threshold or Cap?
Company Car+ Fuel OR Car Allowance??
Pension??
Death in Service??
22 days + Bank Holidays (increases with service)?
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The Ideal Person for the Technical Sales Representative??
The ideal candidate will be an experienced area sales manager/technical sales/field sales representative.??
You will ideally have an understanding/sold Temporary works or shoring equipment.?
However, experience in selling hire equipment in the construction OR selling a construction product into contractors will be considered
A degree in Civil Engineering would be beneficial but not essential.??
The ideal Technical Sales Representative will be hungry, tenacious, and have a can do attitude.
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If you think the role of Technical Sales Representative is for you, apply now!?
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Consultant: Sarah Dimmock ?
Email: sarahd@otrsales.co.uk??
Tel no. 0208 397 4114?
Candidates must be eligible to work and live in the UK.?
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About On Target?
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Barnsley – Technical Support officer Location - Westgate Plaza building (S70 2DR) or Barnsley Town Hall (Hybrid)On going contract - £12.59PH – 37 Hours Technical Support Officer which provides technical and business support service to the Corporate Health, Safety and Emergency Resilience Service. This is a small team of five people that may grow to eight during 2024 as appropriately qualified people are being recruited to in both the health and safety service and the emergency resilience service. This Technical Support Officer roles is to cover a maternity leave. The post holder will provide technical and business support primarily to support the Health and Safety Advisors and the Occupational Health and Wellbeing Manager but also, as needed, to support the Emergency Resilience service.The Job Profile provides full details but the following provide examples of some of the areas of work. Full induction, training and support will be provided in delivering these services using council systems but the individual will need to good IT, customer service, organisational and time management skills as no two days will be the same in this role:: • Support with arranging health and safety training courses such as room bookings, dealing with booking queries, arranging printing, ordering course books and, post training courses, marking test papers and assignments (to a template) and recharging the cost to the service/school. • Recording accidents and incidents onto correct databases. Completing online forms to report some accidents / incidents to the Health and Safety Executive. Undertaking analysis and providing data on numbers and types of incidents • Supporting managers, including those based in schools, to source risk assessments using the council’s external supplier when these include chemicals or other substances • Deal with requests for counselling and refer onto external supplier, keeping records and recharging costs to the employee’s manager • Support with the provision of the occupational service. Acting as a point of contact for queries relating to the service or use of the portal eg setting up new users, analysing data and raise orders, deal with invoices and recharges. • Support the health surveillance programme working with the occupational health supplier and internal managers to refer employees and to book sessions/appointments • Acting as first point of contact for service queries including monitoring the service specific inboxes and answering phone calls from managers and employees responding where possible (after training) or forwarding to relevant colleague. Most contact is via email or Teams but some contact is via phone. • Attend meetings, take notes / minutes including action points, have them approved and then distribute these. Follow up on any action points so these are progressed in a timely manner • Deal with raising orders, approve invoices and recharge costs to internal and external servicesWillingness and commitment to undertake Institution of Occupational Safety and Health (IOSH) accredited Level 3 qualification in health and safety. To find out more information please contact Deanna at Deannac@4recruimentservices.com Recruitment is done in line with safe recruitment practices. We are an equal opportunity....Read more...
Surveyor Permanent £45kBracknellResponsibilities
Inspect and assess any repair requests and defects where an immediate repair may not be appropriate, and technical advice is required to identify and advise on appropriate solutions.
Investigate technical defects or cases of disrepair as required, to include inspection of the property and provide written Housing Conditions reports as appropriate.
Provide full technical support to legal department in respect of disrepair or legal claims received.
Provide technical maintenance advice to support business decisions, including liaising with operations managers, supervisors, trade staff, sub-contractors, external contractors or consultants.
Obtain quotations (when required) for repairs and/or specialist works from sub-contractors keeping aligned to client’s Financial regulations.
Technical approval of Disabled Facility Grant applications and the associated works, including progress and post inspection of site and completed works.
Technical assistance with customer permissions and retrospective permissions requests.
Where required support the property care team with surveying requirements to support the delivery of the internal and external planned maintenance programme.
Carry out property inspections to assess component replacement dates and advice regarding inclusion of works within Planned Maintenance Programmes.
Demonstrate excellent standards of customer care, when dealing with all customer queries, requests or complaints and to use an empathic, pragmatic and efficient approach to reach a solution in line with client policies, procedures and values.
Follow our ‘one team’ approach, working across all directorates and areas to ensure the sharing of knowledge and expertise in support of developing improvements and changes.
Ensure a high level of written and oral communication is maintained and produced to ensure data quality and information systems are kept to the highest standards.
Undertake other reasonable duties commensurate with the position
Skills
Effective interpersonal skills, including teamwork, networking and negotiation skills with the ability to positively motivate all stakeholders, whilst building trusted relationships
A motivated and enthusiastic individual, who can work under pressure and prioritise workloads to deliver an outstanding service to the partnered departments
Possess a commercially astute approach with a focus on obtaining value for money.
Experience in building maintenance or building surveying
Relevant degree or HND/HNC level in Building Surveying or equivalent construction related qualification.
Member of the Royal Institute of Chartered Surveyors (advantageous)
Good understanding of the usual Microsoft Office software as well as an appreciation of the opportunities presented by software designed specifically for maintenance management.
Full driving licence and access to own transport, or ability to travel in a timely and efficient manner to attend meetings in locations not easily accessed by public transport
If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk....Read more...
Job Title: 1st Line SupportLocation: LondonSalary: £30,000paWe are looking for a 1st Line Support engineer with about a years worth of experience. This is a great company based in London that we have placed several people with before, in fact the team you are joining is made up of CORE alumni! Experience with Microsoft office 365 is required as well as dealing with multiple tickets and working face to face with users. Any experience in the retail sector would be of use, and applicants must be happy to work weekends on rotation.Position Overview:As a 1st Line Support Technician], you will be the first point of contact for the team when they experience IT issues or require assistance. Your role is critical in delivering exceptional customer service, resolving technical problems, and ensuring that our stakeholders can operate efficiently and effectively.Key Responsibilities:
Provide remote and on-site technical support to clients, including troubleshooting and resolving hardware and software issues.Respond to incoming service requests and inquiries promptly, professionally, and courteously.Document support requests, troubleshooting steps, and resolutions in our ticketing system.Escalate complex issues to 2nd Line Support or relevant technical teams when necessary.Ensure client satisfaction by following up on resolved issues and ensuring that clients' IT systems are functioning as expected.Assist with basic network and system administration tasks.Collaborate with team members to stay updated on the latest technology and industry trends.
For more information please contact Hayley....Read more...
My client specialises in the defence industry, produces and maintains various types of weapons and materials. They are also involved in creating composite materials such as carbon fibre tubes and aero-structures.
Primary Responsibilities:
You will be responsible for supporting Aerospace Propulsion programs.
Conduct assembly and component analysis (structural, ballistic, thermal) to support design
Support bid and proposal preparation including: scope of work, technical volume, schedules, and budgets
Support creation of detailed IRAD plans and support continuous improvement projects
Participate in Change Review Board meetings by preparing and presenting TDP process changes
Participate in Phase Gate Review meets for development programs
Required Experience & Skills:
BS/MS in Mechanical Engineering, Aerospace Engineering, Chemical Engineering, Physics, or similar technical field
Seeking 5-12 years of engineering experience, Aerospace or Defence industry experience preferred
Knowledge of closed form and finite element analysis
Knowledge of solid modelling and detail drawing creation
Candidates will be put forward for Security Clearance (SC) once the job has been accepted.....Read more...
