Service Delivery Manager – IT Managed Service Provider
Hybrid working
London
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME’s in the Accountancy and Professional Services sector.
They are one of the highest calibre IT Service Providers we work with, and their tech staff are some of the most competent in the business.
They’re going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they’re now seeking an additional Service Delivery Manager to ensure the highest level of service provision to their expanding client portfolio.
What you’ll do:
Service Optimisation
Monitor and coordinate IT service desk functions to ensure seamless service delivery.
Maintain high performance levels for service-related processes and proactively implement improvement activities where necessary.
Take ownership of critical incidents, collaborating with resolution parties, and facilitating effective communication between stakeholders for root cause analysis.
Establish and maintain robust systems, procedures, and methodologies to support outstanding service delivery.
Client Management
Conduct regular reviews (monthly, quarterly, and biannual) with key stakeholders.
Generate reports to measure success against client KPIs and SLAs, analysing data to inform Quarterly Business Reviews (QBRs) and Service Reviews.
Create and run ad-hoc reports to provide timely client status information for QBRs (e.g., Windows Updates).
Continuously enhance reporting processes, minimizing manual effort and maximizing reporting tools’ utilization.
Craft high-quality client-facing reports and deliver them to key stakeholders.
Efficiency Enhancement
Collaborate with Team Leaders to conduct weekly ticket quality checks.
Address small improvements with Engineers and escalate significant issues and recurrent problems to Team Leaders.
Analyse third-party and internal processes, devising strategies for service delivery optimization.
Identify and minimize the frequency of recurrent tickets
What you’ll need:
An absolute passion for ensuring the provision of exemplary customer service / service delivery
3+ years of experience in Service Delivery, Service Management or Customer Success from within an SME IT Service Provider or IT Managed Services background
Strong knowledge of ITIL
To be highly organised with excellent written and oral communications
Ability to present to external clients
The business operates a flexible working policy, with a minimum of 2 days in the office required per week.
The role is paying up to £50k.
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Service Delivery Manager
Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile
Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote)
Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits
As a Service Delivery Manager, your role revolves around tailoring support for the company's Service Provider Partners, ensuring they derive maximum value from their partnership with the company and their suite of products and services. You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management, and technology adoption.
Key Responsibilities:
Deliver exceptional service experiences to the company’s Service Provider Partners.
Lead initiatives for the adoption and management of new technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability.
Understand customer and partner goals with our products and services, promoting best practices, leveraging expert knowledge, and advocating for self-service solutions.
Provide insights and solutions to Service Provider challenges to enhance operational efficiency and service delivery.
Act as a product expert, possessing deep technical knowledge to support internal teams and customers' ongoing learning.
Identify and propose initiatives to optimize existing service processes, tools, or systems.
Champion a customer-centric approach, focusing on low customer effort to drive satisfaction and value enhancement.
Desired Experience:
Strong Customer Service Delivery skills.
Agile working environment
Proficient in analytical and problem-solving abilities, with a proven track record of delivering solutions.
Persistent in identifying root causes of problems and implementing sustainable fixes.
Experienced in successfully driving and managing change.
Skilled in risk management and mitigation.
Capable of making business and team decisions as necessary.
Effective in working with multiple stakeholders and influencing them positively.
Able to manage time effectively and work under pressure to meet deadlines.
Knowledgeable in service management and support practices.
Apply now for full details
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Network Delivery Specialist | Project Management
Birmingham
£50,000 to £65,000 + Up to 20% Bonus
10% Pension + Life Assurance + Excellent Benefits
Hybrid Working
About this Role
The purpose of this Network Delivery role is to lead the delivery and implementation of network initiative projects, be they infrastructure rollout, service capability, network realisation, optimisation or best practice policy and procedures.
Working with both internal and external resources across key areas of the business to deliver complex solutions, be that technically, financially or politically.
About the Business
With one of the largest networks in Europe, this business invests over £40m in research each year and employs more than 10,000 people in the network business alone. With incredible opportunities to learn, develop and grow your skills, they will invest in you, nurture your potential and shape your future – whatever your background or experience.
Skills & Experience Required
Mandatory
Expertise in large-scale technical delivery.
Experience working within high-profile, critical, and complex project deliveries.
Experienced in technical delivery of large-scale complex projects and Agile delivery practices.
Evidence of complex decision-making and problem-solving.
Understanding of complex time/cost/quality trade-offs.
Robust communication style.
Evidence of senior stakeholder management.
Understanding of what strong root cause analysis is.
Active Issue and Risk Management through the application of local and business-wide risk management strategies.
Experience of working with full independence/autonomy.
Experience working within diverse environments.
Track record of embedding positive team cultures.
Proven experience in working with high-performing teams and leading them to resounding success.
Experienced practitioner of one or more formal Project Management methodologies
Preferred
AGILE
PRINCE
APM
You'll have the following Responsibilities
Owning and delivering Technical Projects from requirements through to live implementation.
Designing and driving improved working processes for efficient live deployment.
Delivering requirements by ensuring the production of robust and achievable delivery plans.
Managing delivery change control at a project and programme level.
Ensuring the scope of delivery is understood, including systems and networks where necessary that the solution meets the business need and that plans are comprehensive and are achieved.
Ensuring that all impacted teams understand, engage with and commit to deliver plans.
Ensuring that platforms/components can commit to delivery commitments.
Tracking and managing project finances.
Identifying when deliveries are at risk and take corrective action to resolve and risk management including communicating with senior managers and stakeholders.
Tracking and monitoring development testing and status of features through to release.
Working with the delivery lead problem manager on the identification, categorisation, and resolution of defects
Supporting engagement with third-party suppliers on network solution requirements where appropriate
Benefits
Up to 20% Bonus
10% Pension
10x Life assurance cover
Free annual shares
Annual leave, plus bank holidays, and additional days for length of service
World-class training and development
keywords: 32315, core infrastructure, it infrastructure, it networks, project management, technical delivery, project management delivery, programme delivery, root cause analysis, agile, prince, apm, risk management....Read more...
Newell is thrilled to be on the lookout for enthusiastic Full Time and Part Time Delivery Drivers to join our client's team. Our client, a trusted player in the industry for over a decade, prides itself on delivering best-in-class customer service. They've become a cornerstone of the Gloucestershire area, and now they're seeking reliable, hardworking individuals with excellent customer service skills to be a part of their exciting journey. As a Delivery Driver, you'll be at the forefront of ensuring that parcels reach their destinations promptly and safely. Here's what you'll be doing:Conducting multi-drop deliveries and collectionsOperating on a self-employed basisFlexible options for full-time, part-time, and weekend workingLoading your own van and efficiently organizing your deliveriesDemonstrating reliability, exceptional customer service, and teamworkExemplifying a strong work ethic Here are the skills you'll need:Prior experience in multi-drop deliveries is preferred but not essential, as training will be provided.Possession of a valid UK driving license for a minimum of 1 yearIdeally, a clean license or no more than 6 penalty pointsHere are the benefits of this job:Enjoy excellent rates, with a minimum of £100 per day, depending on the number of deliveries/collections completed. The more deliveries/collections you complete, the more you can earn.Opportunity for overtimeSay goodbye to vehicle maintenance or leasing headaches; a van will be provided and maintained for you.Receive a full uniform (excluding safety boots) to maintain a professional appearance.Enjoy 4-weekly pay cyclesGain access to the Wellmi App and platform, utilizing AI systems to provide proactive, customized wellbeing support.Advantages of Pursuing a Career in the Delivery Sector The world of delivery services is ever-expanding, offering a dynamic and exciting career path. As a Delivery Driver, you'll have the opportunity to explore new places, meet different people, and enjoy the freedom of the open road. Work Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. So, if you're ready to steer your career in an exciting direction, hop on board as a Delivery Driver and be part of our client's fantastic team in Gloucestershire. Apply today!....Read more...
We are currently partnering with an established and privately owned design and manufacturer of products into the Aviation industry sector to identify and recruit a Maintenance Supervisor / Manager for their Repair and Overhaul centre.
This is an exciting time to be joining this established business, who have developed an extensive track record of developing and supporting a range of innovative electro-mechanical products into the Commercial Aviation sector, including major aircraft manufacturers and operators world-wide.
As Workshop Supervisor / Manager, the successful candidate will be responsible for the day-to-day management of the Service and Repair Workshop. This role would suit an experienced Service Engineer, Senior Service Engineer or Team Leader with previous experience of working within an Aviation Repair and Service environment.
Main Responsibilities:
Completion of all Repair, Servicing and Overhaul activity, management and resolution of potential issues and delivery of customer requirements.
Ensure all materials, resources, and facilities required to deliver the work on time are available and to the required standard.
Act as the first point of contact for customer enquiries and queries, ensuring all customer expectations are fully met and acted upon in a timely manner
Responsibility for ensuring full compliance with EASA/CAA/FAA Regulatory requirements, HSE legislation, and company procedures
Responsible for the delivery of agreed targets in the context of the Workshop facility, leading continuous improvement as well as the delivery of the financial plan to budget
Drive the financial performance of the workshop to maximise cost reduction and deliver productivity improvement
Provide overall leadership and direction in the setting, communicating and delivery of agreed Key Performance Indicators (KPI's) and Service Level Agreements.
Lead and coach the Service & Repair team, guiding them in their current positions and assisting with career development and training
Key Experience Requirements:
Previous Workshop / Operations Management experience gained with within the Aviation / Aerospace industry sector
Good understanding of Mechanical, Electrical and Electronic repair and/or servicing
Strong and in depth understanding of EASA / CAA / FAA / MOA approvals and certifications
Excellent trouble shooting and problem-solving skills
Good verbal and written communication skills
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The Role - The role of a Part time Recovery Worker is to manage a caseload of service users who are accessing the service due to struggling with Substance Misuse Problems. This role incorporates involvement with a range of other workers who will also be supporting service users.Main responsibilities / duties -- Deliver continuity of care through effective partnership working, care coordination, delivery of interventions and key work responsibilities.- Support the day to day operation of services through the delivery of appropriate evidence based interventions.- Manage an active caseload providing structured brief interventions and/or other psychosocial and pharmacotherapy interventions in compliance with our delivery model.- Assess service users, carrying out triage and comprehensive assessment as required and making appropriate onward referrals to specialist agencies.- Assess and manage risk ensuring a safe and appropriate environment for all through active risk prevention.- Develop and disseminate substance misuse information and give advice on health & social well being in both groups and one to one settings.- Screen for substance use in line with organisational guidelines and taking appropriate follow up actions.- Screen for Blood borne viruses (BBV), with the aim to prevent/control the onward spread of infection whilst supporting vulnerable service users, following organisational policy.The Perfect Candidate -This role calls for a caring and driven individual who puts others before themselves.The role involves managing a complex caseload of service users within a busy environment, so experience within this role of role is required. The perfect candidate would also have good knowledge of substance misuse and the pathways to recovery as to help service users in the most effective way possible.
Candidates must have previous experience working for a Substance Misuse Service and have experience managing a caseload. Candidate applications without this experience will not be considered.....Read more...
The Role -The role of a Recovery Worker is to manage a caseload of service users who are accessing the service due to struggling with Substance Misuse Problems. This role incorporates involvement with a range of other workers who will also be supporting service users.Main responsibilities / duties -- Deliver continuity of care through effective partnership working, care coordination, delivery of interventions and key work responsibilities.- Support the day to day operation of services through the delivery of appropriate evidence based interventions.- Manage an active caseload providing structured brief interventions and/or other psychosocial and pharmacotherapy interventions in compliance with our delivery model.- Assess service users, carrying out triage and comprehensive assessment as required and making appropriate onward referrals to specialist agencies.- Assess and manage risk ensuring a safe and appropriate environment for all through active risk prevention.- Develop and disseminate substance misuse information and give advice on health & social well being in both groups and one to one settings.- Screen for substance use in line with organisational guidelines and taking appropriate follow up actions.- Screen for Blood borne viruses (BBV), with the aim to prevent/control the onward spread of infection whilst supporting vulnerable service users, following organisational policy.The Perfect Candidate -This role calls for a caring and driven individual who puts others before themselves.The role involves managing a complex caseload of service users within a busy environment, so experience within this role of role is required. The perfect candidate would also have good knowledge of substance misuse and the pathways to recovery as to help service users in the most effective way possible.
Please Note - Candidates must have previous experience working for a Substance Misuse Service and have experience managing a caseload. Candidate applications without this experience will not be considered.
....Read more...
The Role -The role of a Recovery Worker is to manage a caseload of service users who are accessing the service due to struggling with Substance Misuse Problems. This role incorporates involvement with a range of other workers who will also be supporting service users.Main responsibilities / duties -- Deliver continuity of care through effective partnership working, care coordination, delivery of interventions and key work responsibilities.- Support the day to day operation of services through the delivery of appropriate evidence based interventions.- Manage an active caseload providing structured brief interventions and/or other psychosocial and pharmacotherapy interventions in compliance with our delivery model.- Assess service users, carrying out triage and comprehensive assessment as required and making appropriate onward referrals to specialist agencies.- Assess and manage risk ensuring a safe and appropriate environment for all through active risk prevention.- Develop and disseminate substance misuse information and give advice on health & social well being in both groups and one to one settings.- Screen for substance use in line with organisational guidelines and taking appropriate follow up actions.- Screen for Blood borne viruses (BBV), with the aim to prevent/control the onward spread of infection whilst supporting vulnerable service users, following organisational policy.The Perfect Candidate -This role calls for a caring and driven individual who puts others before themselves.The role involves managing a complex caseload of service users within a busy environment, so experience within this role of role is required. The perfect candidate would also have good knowledge of substance misuse and the pathways to recovery as to help service users in the most effective way possible.
Please Note - Candidates must have previous experience working for a Substance Misuse Service and have experience managing a caseload. Candidate applications without this experience will not be considered.
....Read more...
Kirklees - Clerks of works – Fire safety Location - HD1 2NW, HuddersfieldOn going contract - £20.31ph – Full time Job purpose:
You will work with colleagues across the organisation in line with Kirklees behaviours and expectations and contribute to the delivery of the organisation’s purpose, vision, and objectives.A key component of the role will be to directly contribute to delivering high performance and continuous improvement within the service/business area in line with Kirklees Service Plans, Medium Term Financial Plan, the joint Delivery Plan and Kirklees key objectives to deliver a customer focused service.You will work with colleagues across the organisation and with internal/external partners to ensure positive outcomes for the business and for Kirklees customers.
Key responsibilities:
Provide technical expertise on building fire safety in particular the supervision of programme delivery to district-wide FRA work actions programmes which achieve the highest standards of fire safety in Kirklees Council Housing.
Supervise contractors and specialist suppliers during the delivery of FRA works action programmes ensuring comprehensive records of installation and robust handover of completed works in accordance with the agreed specifications and approved method statements of installations
Inspect work in progress and provide technical guidance and ongoing support to installers
Undertake weekly reviews of work in progress and report overall progress against programme highlighting risks and issues with detailed mitigation
Ensure approved quality standards are being maintained at each stage of installation and accurate records are being maintained
Provide specialist technical fire safety advice relating to scope and specification
Resolve on-site technical queries relating to specification, location and scope works
Deliver all operational aspects of your relevant service/business area.
To find out more information please contact Deanna at Deannac@4recruimentservices.com Recruitment is done in line with safe recruitment practices. We are an equal opportunity....Read more...
Multi-Site General Manager – Monday to Friday – Bluechip Client
MLR have a prestigious opportunity for an Multi Unit General Manager to join one of Ireland's most exciting employers.
As the General Manager you will be responsible for overseeing the successful planning, execution, and delivery of 5* service throughout three of Ireland's most prestigious Corporate Catering Venues. Driving employee engagement, ensuring outstanding service delivery, and championing the highest standards are some of the main aspects of this role.
As this is a senior role both commercial and operational management are of equal importance.
This role primarily Monday to Friday between the hours of 09:00 – 17:00
If you are a senior hospitality manager looking for your next challenge, then this is the role for you. Please apply through the link below.....Read more...
Cleaning Supervisor - Temp to Perm - Bristol, BS2 - FM Service Provider - £11.44 per hourExciting opportunity for a Cleaning Supervisor to work for an established cleaning company situated in Bristol. The successful candidates will have a proven track record working as a Cleaning Supervisor. Details/hours:Monday to Friday15:00pm to 21:00pmCovering one siteContract type - Temp to perm Pay Rate - £11.44 per hourKey Duties & Responsibilities:The supervision of front-line operatives representing the clientDaily liaison with the visitorsAttending regular meetings as directed by line managementFeedback to line management regarding service delivery Undertake regular service auditsReact to all requests from the client or management team Meet deadlines and time frames Ensure that all operations are conducted safety Appropriate risk assessment are conducted for non-recorded activitiesNotice and report any H&S issues that may arise within the estateAssist the Cleaning & Services Managers in delivering compliant operationMeet regularly with The Cleaning Manager to discuss service delivery Support the delivery of training to the soft services teamWith the Cleaning Manager, conduct performance reviews and appraisalsMonitor and complete accurate registration of attendancesRescheduling of cleaning staff to cover absences, lateness and holidaysNote and report any general maintenance issues across the estateBe flexible in covering planned and unforeseen absence by colleagues Help cleaners, porters and other supervisors on site Manage and organise the service of the cleaners and porters Be flexible in covering planned and unforeseen absence by colleaguesRequirements:2 years experience as a Cleaning Supervisor Supervising operations in a demanding environmentCustomer service experience Excellent communication skills both verbally and writtenExcellent interpersonal skillsIT Proficient Knowledge of risk assessments, hygiene standards and health & safety Please send your CV to Jordyn at CBW Staffing Solutions for more information.....Read more...
I am seeking a dynamic individual to join my client in Caversham, Reading as part of their Customer Services team, who will also play a pivotal role in providing essential support to the Service Delivery team.The prime focus of this role is in delivering exceptional customer service, supporting the Customer Services and Service Delivery teams, to both internal and external customers, fostering positive relationships and ensuring satisfaction to uphold the excellent reputation of KnowledgePoint. This is a responsible position which requires a positive attitude, a conscientious approach, and respect of confidentiality.As the Senior Customer Services representative you will be responsible for supporting key accounts, handling enquiries, complaints, and correspondence promptly and effectively, managing calls, co-ordinating and ensuring timely order processing and delivery, and proactive problem-solving. Your work day will be very varied and you’ll need to have a flexible, proactive approach to your work.Responsibilities also include:
Managing incoming calls and coordinating orders.Monitoring shipments and addressing delivery issues.Facilitating communication for new customer accounts.Performing administrative duties and maintaining documentation.Supporting the onboarding of new customers and engaging with stakeholders.Assisting in bids and proposals, and maintaining accurate account records.Participating in account reviews and ensuring adherence to SLAsCollaborating with Finance to resolve payment issues.Increasing awareness of Company services and solutions.
You’ll need to be self-motivated, highly organised with the ability to follow multiple processes, tasks and instructions quickly and accurately, as well as have:
Proven track record of positive customer interaction at a high level in a successful Customer Services team and/or sales support environment, engaging with business decision makersStrong communication and problem-solving skills, detail-oriented with the ability to work under pressure without close supervision.Proficient in the Microsoft Office suiteExcellent literacy and administration skills, and have dealt with customer enquiries and complaints both in writing and verbally i.e. skilled at drafting professional emails in a business contextBe able to plan, prioritise, schedule and manage a number of tasks concurrently meeting set deadlinesGreat attention to detail, high standards and a sense of pride, resulting in a job well doneTeam player with excellent timekeeping.
You must have both exceptiional written and spoken English and be eligible to work in UK.....Read more...
Job Title - Customer Feedback OfficerLocation – South shields NE34Contract – TempHours – 37The Role Summary Our client is currently seeking a skilled and experienced Customer Feedback Officer to join their repairs and maintenance team. As a Customer Feedback Officer, you will be responsible for answering customer queries, feedback, and complaints, ensuring that service delivery meets the needs of our customers. This is a fantastic opportunity to join a reputable organisation and make a real difference to the lives of customers.Your key duties within the role will include:
Acting as the first point of contact for customer accessing to council services, whether in person, by telephone, digitally or via social media. Answering customer queries, feedback, and complaints
To take responsibility for resolving customer enquiries or completing actions arising from customer enquiries, including referral to service divisions and external partners where appropriate.
To take responsibility for resolving customer enquiries and completing actions arising from these enquiries, including referral to service areas and external partners where appropriate.
Deal with all customer cases, promptly and proactively, taking the case as far as possible to conclusion on initial enquiry, exercising judgement on when each case requires referral to the Supervisor.
Ensure you keep up to date with changes to legislation, policies and procedures across a wide range of business units in order to continue to provide a customer focussed service.
Be aware of any additional services both internally and externally which may be associated with the enquiry and offer additional contact information for services as relevant.
Working with the team to embed learning from feedback to improve service delivery
Ensuring service delivery meets the needs of our customers
Key requirements
Experience in customer services
Ability to deal with customer enquiries professionally & competently.
Ability to handle multiple tasks and prioritise workload.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk....Read more...
Are you fluent in German and driven by a commitment to deliver exceptional service? Our client, a global organisation is actively seeking a talented ServiceNow Engagement Manager to join their vibrant team. As a ServiceNow Engagement Manager, you'll hold a critical role in orchestrating and delivering outstanding service solutions to our client's valued customers. Your primary focus will involve overseeing the entire service delivery process, ensuring flawless execution and utmost customer satisfaction. Collaborating across various teams, you'll be pivotal in steering successful ServiceNow implementations and effectively managing ongoing engagements. Your responsibilities:- Lead and oversee ServiceNow projects, ensuring adherence to quality benchmarks and timelines.- Engage with stakeholders to comprehend requirements and translate them into effective service delivery strategies.- Offer guidance and support to project teams, cultivating a culture of collaboration and excellence.- Analyse project metrics and furnish regular reports to stakeholders, highlighting achievements and areas for enhancement.- Act as a liaison between clients and internal teams, ensuring seamless communication and alignment of goals. Requirements:- Proficiency in German is vital for seamless communication with clients and teams.- Demonstrated expertise in ServiceNow implementations and project management.- Strong leadership prowess, capable of driving teams toward successful project outcomes.- Exceptional communication, negotiation, and problem-solving skills. What Our Client Provides:Joining our client means becoming part of an innovative and excellence-driven organisation. You'll collaborate with a diverse pool of professionals and industry experts, contributing to groundbreaking projects that shape the future of service delivery. Additionally, there's a focus on maintaining a healthy work-life balance and continuous professional growth opportunities.The package is competitive, with salaries based on experience starting from 75K€.If you're prepared for an exciting yet challenging role as a ServiceNow Engagement Manager and seek to join a company that values your skills and contributions, take the plunge and apply now. Join our client's team to embark on an exciting journey! ....Read more...
DBS Cleaning Supervisor - Temp to Perm - Luton - Healthcare Environment - £12.45 per hour Exciting opportunity for a Cleaning Supervisor to work for an established cleaning company situated in Luton. The successful candidates will have a proven track record working as a Cleaning Supervisor. Details/hours:Monday to Friday (Flexible weekends required)15:00pm to 10:00pm Covering 10-15 sites Contract type - Temp to Perm Basic DBS requiredPay Rate £12.45 per hourKey Duties & Responsibilities:The supervision of front-line operatives representing the clientDaily liaison with the visitorsAttending regular meetings as directed by line managementFeedback to line management regarding service delivery Undertake regular service auditsReact to all requests from the client or management team Meet deadlines and time frames Ensure that all operations are conducted safety Appropriate risk assessment are conducted for non-recorded activitiesNotice and report any H&S issues that may arise within the estateAssist the Cleaning & Services Managers in delivering compliant operationMeet regularly with The Cleaning Manager to discuss service delivery Support the delivery of training to the soft services teamWith the Cleaning Manager, conduct performance reviews and appraisalsMonitor and complete accurate registration of attendancesRescheduling of cleaning staff to cover absences, lateness and holidaysNote and report any general maintenance issues across the estateBe flexible in covering planned and unforeseen absence by colleagues Help cleaners, porters and other supervisors on site Manage and organise the service of the cleaners and porters Be flexible in covering planned and unforeseen absence by colleaguesRequirements:2 years experience as a Cleaning Supervisor Supervising operations in a demanding environmentCustomer service experience Excellent communication skills both verbally and writtenExcellent interpersonal skillsIT Proficient Knowledge of risk assessments, hygiene standards and health & safetyUK driving license Basic DBS required Please send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
DBS Cleaning Supervisor - Temp to Perm - Bedford - Healthcare Environment - £12.45 per hour Exciting opportunity for a Cleaning Supervisor to work for an established cleaning company situated in Bedford. The successful candidates will have a proven track record working as a Cleaning Supervisor. Details/hours:Monday to Friday (Flexible weekends required)15:00pm to 22:00pm Covering 10-15 sites Contract type - Temp to Perm Basic DBS requiredPay Rate £12.45 per hourKey Duties & Responsibilities:The supervision of front-line operatives representing the clientDaily liaison with the visitorsAttending regular meetings as directed by line managementFeedback to line management regarding service delivery Undertake regular service auditsReact to all requests from the client or management team Meet deadlines and time frames Ensure that all operations are conducted safety Appropriate risk assessment are conducted for non-recorded activitiesNotice and report any H&S issues that may arise within the estateAssist the Cleaning & Services Managers in delivering compliant operationMeet regularly with The Cleaning Manager to discuss service delivery Support the delivery of training to the soft services teamWith the Cleaning Manager, conduct performance reviews and appraisalsMonitor and complete accurate registration of attendancesRescheduling of cleaning staff to cover absences, lateness and holidaysNote and report any general maintenance issues across the estateBe flexible in covering planned and unforeseen absence by colleagues Help cleaners, porters and other supervisors on site Manage and organise the service of the cleaners and porters Be flexible in covering planned and unforeseen absence by colleaguesRequirements:2 years experience as a Cleaning Supervisor Supervising operations in a demanding environmentCustomer service experience Excellent communication skills both verbally and writtenExcellent interpersonal skillsIT Proficient Knowledge of risk assessments, hygiene standards and health & safetyUK driving license Basic DBS required Please send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
Strategic Finance Manager Location: London Contract: Temporary (3 months initial) Salary: £450-500 per day Start Date: ASAP Sector: Local Government *Hybrid Working* Contact: greg.waite@servicecare.org.ukJob Description Service Care Solutions are currently recruiting on behalf of a Local Authority in London for a Strategic Finance Manager to join their Housing and Planning team on a temporary basis. The postholder will be responsible for the leadership of the Housing and Planning finance team comprising capital and revenue setting and monitoring; delivery of the medium term financial plan; ensuring that the Council’s annual accounts are published and audited in line with statutory deadlines; management and control of the Council’s group accounts.
With the leadership of the Strategic Finance team being paramount, the postholder will also play a key and pivotal role in furthering the improvement and transformation work already embedded in Finance by living and breathing the “We Are Finance” culture through their actions and delivery of outcomes. Working across as well as within the team will require balance and judgement to ensure that the regular drumbeat of Finance service delivery keeps pace with a strong desire to not only identify and deliver improvements, but to ensure that the team is inspired to live and breathe these value.
Candidate Criteria
CCAB/CIMA Qualified Accountant with extensive PQE
Extensive experience within Local Government Finance at a senior level.
Experience of HRA and Housing Finance in a strategic capacity
Experience of managing a team of qualified professionals with strategic vision
Great communication skills with the ability to work well on own initiative as well as part of a team
If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.....Read more...
Adult Social Care (ASC) Customer Service Team Leader - Gloucestershire£18.06 per hourContract – Full TimeDuties/Responsibilities:The role of the Adult Social Care Customer Service Team Leader is to lead and manage a team within both corporate and ASC customer services to deliver an efficient, accurate and consistent level of customer service, ensuring that appropriate service delivery standards and procedures are implemented and maintained.This is what we need you to do:
Provide effective leadership and management to the Customer Service team for which you are responsible, by the recruitment, mentoring and management (including performance management, appraisal reviews etc.) of the staff reporting to the post, in accordance with the the organisation’s policy and procedures.Planning and monitoring the provision of Customer Services delivery for the service area.Deal with urgent and escalated queries and resolving customer concerns and informal complaints in line with the Corporate Complaints Policy.To carry out projects as required.Support the allocation of work within the team in response to customer contact demands.Contribute to and support the development of the current customer service team practice and processes.Undertake other duties related to the work of the organisations, as may be assigned, that are consistent with the nature of the job and its level of responsibility.
To find out more information please contact Abbie at abbiek@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Sales Administrators can be found in almost all types of Motor Trade Businesses, from Car Dealerships to Commercial Dealerships, Accident Repair Centres and Parts Factors. They provide administration support to the Sales Team, which is an important role as it means the Sales Team can focus on selling!
General duties include monitoring vehicle deliveries and maintaining stock records, processing vehicles for transfer and ensuring all records are kept up-to-date, analysing month end sales invoices and generating reports as well as liaising with manufacturers on delivery times and keeping customers informed on their delivery times.
Regardless of whether you are a Sales Administrator in a Main Dealership or a Body shop, this role is both logistical and administrative and therefore requires a highly organised individual with commercial awareness and the ability to deliver the highest standards of service. A successful Sales Administrator will be able to work well under pressure and use their initiative to support the smooth running of the Sales Team.
Experienced Sales Administrators can see their career progress in different directions, one route to take is to move into the Service Department and work as a Service Advisor due to the after sales knowledge they have built. Others will progress their career on the Sales side of the business and move into a Sales Advisor, Senior Sales Advisor, then Sales Controller, Sales Manager and finally an After sales Manager role.....Read more...
MLR are currently seeking a quality focused Assistant Manager for one of Ireland’s leading Corporate Catering Companies.
As Assistant Manager you will be responsible for overseeing the successful planning, execution, and delivery of this high-profile venue. Driving employee engagement, ensuring outstanding service delivery, and championing the highest standards are some of the main aspects of this role.
The successful candidate must have previous experience in corporate catering or at senior management level in hospitality. This is a fantastic opportunity for someone who is keen to develop their skills and career within a progressive and innovative food services organisation. It is essential that the candidate can work in high volume environment.
If you are a senior hospitality manager looking for your next challenge, then this is the role for you. Please apply through the link below. ....Read more...
Cleaning Manager - FM Service Provider - Historical Site - Central London - £39k per annum Exciting opportunity for an experienced Cleaning Manager to work for an established Facilities company on a unique site based in Central London. The successful candidate will have a proven track record working in Cleaning Management and can start immediately.Hours / DetailsMonday to Friday08:00am to 17:00pmContract type - Permanent Site basedKey Responsibilities:Responsible for cleaning services directly contracted to the tenant offices and retail units which are predominantly delivered outside normal office hoursResponsible for all services provided to public and non-public washrooms, such as feminine hygiene services, air fresheners, hand cleansing, waste removal and consumablesResponsible for the provision of window cleaning services, its safe delivery and client liaison regarding access and frequencyManagement of waste disposal contractors, accountability of controlled waste, bulk waste Responsible for the management and delivery of all pest control services across the site and the interpretation of monthly reports Responsible for the expenditure and control of assigned budgets for all soft services and payroll ensuring that all operations are delivering value for money and within expenditure parametersContinually monitor the agreed budgets for all soft services ensuring compliance within budget whilst considering any budget variations in preparation for annual budget review Conduct regular team meetings with all staff informing the team of their overall performance Address health and safety issues, undertake Toolbox Talks, induction of new staff and sharing general information regarding the wider business Responsible for the statutory compliance of all soft service operations ensuring that operations are delivered safely and in accordance with the site policiesResponsible in ensuring that all teams are fully resourced in the most efficient manner liaising with corporate HR regarding recruitment, leavers, absence management, discipline and performance management Ensure that the entire facilities services operation achieves a high standard of services at all times, reporting all building faults to the Help Desk for action Meet regularly with the Account Manager (AM) to demonstrate that all operations are delivering the required standardsLiaise on a regular basis with stakeholders and tenants to gauge perception of service delivery and deal with any issues as they arise Capable of managing a team of 40 to 50 cleaners/supervisors Requirements:Waste management and front of house servicesDirectly responsibility for the management and delivery of cleaning operations in a diverseand challenging environmentManaged auditing processes for a range of services and performed to service KPI’sExcellent communication (both written and verbal) and presentation skillsCompetent in the use of IT including all MS Office packagesDemonstrate a proven track record in delivering excellence in the facilities services environmentIOSH qualifiedFinancial management of an equivalent value in budget for staff, contractors and commoditiesRelevant personnel management skills and experienceDirect responsibility for operational H&S compliance Please send your CV to Jordyn at CBW Staffing Solutions for more information.....Read more...
Customer Service Team Leader
Job Description
Gloucestershire County Council are seeking a highly motivated and experienced individual to join their team as a Team Leader within the Adult Social Care Customer Services Team. As a Team Leader, you will play a critical role in overseeing the day-to-day operations of the department, ensuring a high level of service delivery and effective management of resources. You will need to demonstrate excellent line management skills, exhibit leadership behaviours, foster a positive working environment and promote continuous development.
Responsibilities
Monitor and manage demand, ensuring appropriate allocation of resources to meet the needs of the business.
Ensure that the service is compliant with relevant standards, legislation, quality assurance frameworks, taking a proactive approach in maintaining and enhancing service delivery.
Have excellent communication skills to effectively liaise with internal, external stakeholders ensuring clear and concise communication flow.
Provide guidance and support to team members, including coaching, mentoring, and training.
Manage and motivate a team of customer service representatives to achieve performance targets and KPIs.
Requirements
Minimum of 3 years of experience in a similar role.
Excellent line management skills.
Proven track record of achieving performance targets and KPIs.
Strong communication and interpersonal skills.
Ability to work well under pressure and manage conflicting priorities.
If you are a dedicated professional looking to make a real difference to vulnerable adults within Gloucestershire, then this is an excellent opportunity for you. Apply now with your CV.
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This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as an ServiceNow Administrator on a highly secure site near Erskine. some hybrid working is supported after training.
ServiceNow Administrator Job Summary:As the Service Now Administrator you will work on a variety of projects to implement the HR Service Delivery (HRSD) module in ServiceNow, working with key project stakeholders and the Platform Administrators to ensure user requirements are understood, developed, tested, and delivered to specification.
Your job will be a mix of Service Now development and administration.
Some of your tasks will include:
Documenting business requirements.
Building of service catalogue items and workflows in ITSM and CSM modules.
Perform gap analysis.
Assist with the UAT Process including writing and reviewing QA and UAT test scripts.
Essential skills:
Experience implementing ServiceNow HR Service Delivery applications.
Active SC Clearance.
Experience in HR transformation projects and processes.
Experience working in an Agile or Waterfall environment.
Benefits:
Group personal pension
Life cover
Income protection
Critical illness
Healthcare
Holidays – 23 days with option to buy/sell
Childcare vouchers
Health cash plan
Hours:
Mon – Fri
Mon - Thurs (every other week)
If the ServiceNow Administrator is of interest and you are ready for a new role working with one of the leaders in the defence sector please apply below.....Read more...
Waste Procurement Delivery Manager - Northamptonshire £700 per dayContract - Full Time - 5 Days per week - 37 hours Duties/ResponsibilitieTo develop and lead the waste procurement programme to achieve seamless, compliant and value for money waste services from strategic inception and project planning through to negotiation and delivery. The role is responsible for leading and managing a multidisciplinary team.
This role is accountable to the AD for Waste and sits within the Waste teamTo develop and deliver a programme for the successful procurement of key waste contracts, with the objective of ensuring seamless service delivery, compliance with statutory duties and value for money.To lead and manage the delivery of the programme, working with staff across West Northamptonshire, and external consultants (as appropriate) to ensure that projects are delivered successfully on time and on budget through good project management discipline, strong governance and proactive management of risks and issues.To work in partnership with senior managers, leaders and members to inform, challenge & influence enabling the delivery of the waste procurement programme.To procure as necessary and manage any commissions with consultants required to deliver the waste procurement programme and award of contract. Ensure that any commissions achieve value for money.Ensure the programme is delivered through the effective use of resources, including (as appropriate) the project budget by forecasting and controlling the expenditure incurred related to the delivery of the programme.Ensure that the programme is well communicated through management information and governance to internal team members, partners and other internal and external stakeholders to encourage positive engagement.To lead and manage the mobilisation of the contracts to deliver services effective from 1 April 2025.To maximise personal productivity, minimise duplication and errors and manage our information efficiently and securely to reduce risk and provide auditable records though effective use of Office 365 and our internal IT systems and applications.Actively challenge and seek to eliminate any directly or indirectly discriminatory practice or behaviours.Demonstrate awareness and understanding of other people’s behavioural, physical, social and welfare needs and ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons.
Find out more information please contact Jake at jakem@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency....Read more...
Job Title – Asset Management Support Officer
Location – Coalville LE67
Contract – Temp
Hours – 36.25
Role summary –
The client is currently seeking a highly motivated and organised Asset Management Support Officer to join their team. As the Asset Management Support Officer, you will be responsible for providing administrative support functions needed for the successful delivery of the repairs service.
Key Responsibilities:
Scheduling repairs work to properties
Diagnosing repairs and scheduling both simple and complex repairs
Providing administrative support functions needed for the successful delivery of the repairs service
Responding to telephone calls from tenants
Ensuring all repair work is completed within the required time frame
Requirements:
Previous experience within the field of Housing Repairs would be advantageous
Excellent organisational and communication skills
Ability to work well under pressure and meet tight deadlines
Strong attention to detail
Proficient in the use of Microsoft Office applications
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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