Revenue Assurance Jobs Found 8 Jobs, Page 1 of 1 Pages Sort by:
Programme Manager (Engineering/Manufacturing/Production)
Are you an experienced Programme Manager with a passion for leading complex, high-impact projects within the defence or aerospace sector? Were looking for a driven and strategic Programme Manager to take ownership of a key customer-facing programme within the Land sector. This is a pivotal opportunity to shape the success of multiple international projects from design through to delivery. About the Role: Reporting to the Land Programme Manager, you will oversee a programme comprising several concurrent projects, each at different stages of their lifecycle. Your leadership will ensure successful planning, execution and stakeholder engagement, all while aligning with commercial objectives and ensuring robust risk and resource management. Key Responsibilities: - Lead and coordinate multiple projects within a major Land sector programme - Ensure integrated planning, risk management and resourcing across departments - Drive delivery against profit, revenue and growth targets - Participate in bid and proposal planning, estimating PM labour, and scheduling - Launch and oversee R&D and customer contracts from inception to closure - Liaise with engineering and functional leads to ensure technical and resource alignment - Provide high-level project board communication and strategic stakeholder engagement - Manage reporting on financials (revenue, cash-flow, margin forecasts, etc.) - Mentor and support project managers while overseeing PM staffing needs What Were Looking For: Essential: - Proven experience managing international defence/aerospace programmes - Strong commercial acumen and stakeholder engagement skills - Recognised project management qualification (e.g. PRINCE2, PMP, APM) - Experience leading high-performing teams in a fast-paced, collaborative setting - Engineering background and understanding of complex systems - Willingness to travel domestically and internationally Desirable: - Degree in business, project management, or a related field Personal Attributes: - Analytical and strategic thinker with strong leadership skills - Resilient, adaptable, and solutions-oriented - Collaborative team player with excellent interpersonal skills - Demonstrates values of Teamwork, Integrity, Excellence, and Courage Whats on Offer: - Hybrid / flexible working arrangements - Early finish on Fridays - 28 days annual leave + Christmas closure + holiday purchase scheme - Group pension plan (matched up to 5%) - Income protection & life assurance - Remote GP access, mental health support, physiotherapy services - EV salary sacrifice scheme - Discounts on gym memberships, high street retailers, and more - Access to learning & development resources - Onsite free parking Security Requirements: Due to the nature of the role, candidates must be eligible to obtain UK Security Clearance. This includes proof of identity, right to work in the UK, and five years of UK residency. ....Read more...
Territory Manager
The Company: Lots of incentives to earn additional commission. Incredible training throughout your tenure. Great staff retention. Very well know brand & product portfolio. Benefits of the Territory Manager £40k-£60k basic salary + £18k OTE (Accelerators also in place) Company car Pension Healthcare Death in service Life assurance The Role of the Territory Manager You will become an expert in all therapy areas with key focus on infusion pumps, vascular access, safety software & pain management portfolio (Bag to vein and everything in-between). Educating customers around the different uses of their medical device and associated consumables Selling to NHS, Procurement, Infection Control, EBME Departments, Head of Departments & Clinical Leads Account management approach to evaluate where the business can be grown within existing accounts. Educate customers around the product portfolio to upsell, and cross-sell to drive revenue growth Collaborate with the Internal Clinical nursing team & Technical Integration team to identify training needs to maximize customer experience and develop relationships in established accounts. You will work with newly acquired and existing NHS Acute, Private and Alternate site accounts to maximise the revenue and profit across the infusion portfolio & vascular access There is also a team of 8 x Clinical Nurse Trainers + 2 x Field Service Engineers that will support you Covering the East Midlands and East Anglia region. The Ideal Person for the Territory Manager Ideally infusion pumps sales (Infusion Therapy, IV Systems, IV Consumables & IV Solutions). A high level of knowledge in all infusion therapy areas is required to be able to educate their customers on the different uses of the devices and consumable portfolio. Knowledge of health issues related to Infusion portfolio need and use. Basic knowledge of anatomy and physiology; with some knowledge of clinical disease states. Sales experience in delivering a systems solution incorporating hardware, dedicated, non-dedicated consumables. Will also consider other medical capital equipment/solution led sales background but must have the understanding of the sales process of a capital product that is very much procurement led Consistent expert knowledge of health issues related to surgery and anaesthesia. Ability to analyse and interpret commercial data. Must have 'can do' attitude, be a team player and autonomous to hit the ground running. Self-motivated, positive attitude, can do approach Degree educated is preferred. Excellent negotiation skills Professional communication skills (written and verbal) Creative and innovative Self-motivated - demonstrates personal drive and ambition, fostering innovation, focusing on delivering to customers. If you think the role of Territory Manager is for you, apply now! Consultant: Rio Barclay Email: riob@otrsales.co.uk Tel no. 0208 397 4114 Candidates must be eligible to work and live in the UK. About On Target At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally. ....Read more...
Head of UK Service Manager
Head of UK Service Manager Location: Hybrid travelling around the UK (must be able to commute to the office occasionally in Poole, Dorset) Salary: £64,000 per annum + bonus with OTE Hours: 40 hours per week, Monday Friday Benefits: company car, bonus and much more Were looking for an experienced dynamic and proactive Service Manager. This is a client-facing role, ideal for a natural people person who thrives on building strong relationships and delivering exceptional service. You will be the first point of contact onsite for any client issues, so a calm, solutions-focused approach is essential. The Service Manager will be responsible for managing a large team of field engineers, ensuring efficient coordination, high performance, and quick response to service demands. If you're someone who enjoys taking ownership, leading from the front, and making a real impact every day, we want to hear from you! Duties: - Conduct regular performance reviews, hold teams accountable, and address underperformance swiftly - Foster a high-performance, collaborative culture with strong development plans, technical training, and field audits - Manage daily operations including engineers, scheduling team, call-outs, job completion, and escalations - Lead, coach, and develop a scalable service team focused on key KPIs: first-time fix, SLA compliance, customer satisfaction, and revenue - Monitor KPIs and intervene proactively to avoid service breaches and maximise engineer productivity - Oversee van stock, tooling, and inventory to minimise downtime and maximise first-time fix success - Implement quality assurance checks such as job audits and service reporting reviews - Continuously improve scheduling processes to boost utilisation and reduce non-chargeable hours - Support contract growth and retention through excellent service delivery and customer engagement - Collaborate with Sales and Customer Service to identify new opportunities and ensure smooth onboarding - Use service data to recommend upgrades or replacements and build customer value - Lead resolution of service-related escalations, ensuring timely communication and closure - Contribute to future service expansion by identifying and closing technical and operational gaps - Prepare the team for organic growth while maintaining efficiency and service standards - Ensure compliance with health and safety protocols and internal service procedures - Manage departmental budget targets, including labour costs, asset use, and profitability Skills: - Must be able to build rapports - 5+ years of experience as a Service Manager is essential - Strong leadership and coaching skills - Strong organisational, analytical and problem-solving abilities - Must hold a full UK driving license and able to travel around the UK For more information, or to find out more about this company and the benefits they offer, please send contact Shannon on 07441919648 or send an updated CV to shannon@holtrecruitmentgroup.com ....Read more...
Hire Desk Controller
We’re recruiting for an enthusiastic and organised Hire Desk Controller. This is an exciting opportunity to join a thriving, well respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service. Overview of role: As a Hire Desk Controller, you’ll be the first point of contact for customers, supporting them with hire enquiries, quotations, and technical information. Your mission is to deliver a seamless customer journey, ensuring every hire request is handled efficiently and professionally, from initial enquiry through to delivery or collection. You’ll also play a key role in collaborating with internal teams and external partners to ensure operational excellence while maintaining strong customer relationships. Main responsibilities for the Hire Desk Controller Acting as a brand custodian, representing the company with passion and pride Handling enquiries via phone, email, providing pricing, specifications, technical details Converting hire enquiries into successful hires by delivering best-in-class service Coordinating transport needs, scheduling deliveries, collections, demonstrations Working with the client to drive revenue and ensure smooth operations Resolving delivery issues or collections promptly, escalating when necessary Maintaining accurate records, raising contracts for hires and off-hires Taking ownership of the customer journey, ensuring high standards of service are met Skills, experience and Attributes required Strong organisational and problem solving skills with a keen eye for detail Excellent communication and collaboration abilities A proactive, passionate and half glass full approach Customer-focused approach with a passion for building relationships Confidence in handling multiple tasks and working under pressure to meet deadlines IT literate, with the ability to quickly learn new systems Experience in hire, sales, or customer service is advantageous but not essential What’s in it for You? Join a company that values its people and offers fantastic benefits, including: A salary £36,750 salary with profit share and annual bonus 8:30 - 5pm Monday to Friday Site based 5 days per week 26 days of holiday plus bank holidays Pension, life assurance, and staff discounts Career development opportunities ....Read more...
I&M Business Development Manager
At Fugro, we use our expertise and dedication to help clients build a safer, more sustainable world. Our Instrumentation & Monitoring (I&M) team is central to that mission—delivering insights that protect infrastructure, people and the environment. As a Senior Business Development Manager, you’ll lead our growth efforts in the UK, connecting with clients, shaping early-stage projects, and promoting innovative monitoring solutions. You’ll work closely with technical experts and commercial leaders across the UK and EUAF region, helping us deliver real value where it matters most. This hybrid role offers flexibility, collaboration, and the opportunity to work on-site when needed. Wallingford, Oxfordshire | Hybrid Working | Full-time (40 hours/week) Your Role and Responsibilities Lead business development for Fugro’s I&M service line, with a focus on Geo-monitoring and Structural Health Monitoring. Build strong, lasting relationships with clients—understanding their needs and showing how we can help. Influence early project decisions by promoting Fugro’s value and expertise. Support proposal development, marketing campaigns and key account strategies in collaboration with the Strategic Sales and Marketing team. Help embed a commercial mindset across the I&M team, improving how we manage risk and grow revenue. Work with colleagues across the UK and EUAF region to develop compelling value propositions. Contribute to achieving ambitious growth targets—15% year-on-year revenue growth and 15% margin. What You’ll Need to Thrive in This Role Experience in business development, sales or client-facing roles within engineering, infrastructure or Geo-data sectors. A good understanding of monitoring technologies and how they support infrastructure or environmental projects. Strong communication and relationship-building skills, with the ability to influence and collaborate. A team-first mindset and confidence working across departments and regions. A background in Civil Engineering and Construction is desirable. Willingness to travel across the UK and occasionally within Europe for client meetings and project support. About Us Who we are Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative, but work well within a team. What we offer Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team. Our view on diversity, equity and inclusion At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together we create a safe and liveable world’ – and to each other. Benefits of joining our team Extensive career & training opportunities both nationally and internationally. Competitive salary Contributory pension scheme Private medical insurance Health cash plan Group life assurance Group income protection Flexible working hours and the potential to work 2 days a week from home in accordance with your manager and corporate policies. Electric car scheme Cycle to work scheme Discounted gym membership Discounts platform The Fugro Card (pre-paid virtual visa card, which earns cash back automatically when money is spent at any participating retailers) Enhanced maternity and paternity pay Long service awards Fugro values awards Employee referral bonus scheme Disclaimer for recruitment agencies: Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated. #LI-EJ1Apply for this ad Online! ....Read more...
GC Manager (General Contracting)
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The General Contracting (GC) Manager oversees and manages all aspects of the General Contracting business (including GC and larger-scale P&R, TremCares, etc.) within the assigned region. This will involve working with Construction Managers, CM Associates, Project Managers, Service Managers, Supervisors, Foremen, GC Superintendents, Tremco Sales Representatives, Owners, and Subcontractors to ensure projects are performed safely, meet customers' expectations, conform to contractual obligations, and meet financial objectives. Additional duties will include participating in proposals, specifications, price estimates, schedules, and sales efforts as they affect the region, also responsible for Sales & Service Support, Field Resource & Customer Management communication as necessary. The GC Manager will create and execute training plans for new CM, CM Associate, and Project Manager positions for new employees. With the RBM, the GC Manager is responsible for the overall profitability and performance of all GC projects in the region(s). Abide by all Company policies. ESSENTIAL DUTIES AND RESPONSIBILITIES: Direct WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability. Act as a liaison between headquarters and the field to ensure that effective two-way communication takes place, and that positive results are achieved. Assess daily operational situations for crisis management, safety, and escalation protocol. Determine solutions to project issues, including but not limited to, field resource management, workload balance, job site conditions, product management issues, etc. Travel to job sites as needed to support account resources (including rooftop projects). Travel to customer or sales meetings to support business or account activities. Accountable for regional cost/budget variance & profitability as it relates to General Contracting. Accountable for regional Quality Assurance. Understanding of the subcontractor agreement and corrective notification measures to the subcontractor according to the executed agreement. Ensure Construction Managers are setting project timelines and goals. Identify resource or employee concerns and promptly resolve and engage appropriate HR or WTI management. Ensure documentation of employee issues is prompt and submitted to HR. Act as an agent of change and improvement , and adapt quickly to changing business priorities. Manage key metrics and report on a regular basis or as required. Coordinate work with Program Managers, Sales & Service Support, Customer Management (WTI & Tremco Roofing), and Resource Management. Participate in the Preventive and Corrective Action process with responsibility and authority to: Initiate action to prevent the occurrence of any non-conformity relating to service, process, and quality. Identify and record any service, process, or quality system problems. Initiate, recommend, or provide solutions through designated channels. Verify the implementation of solutions. Control further processing, delivery, or installation of non-conforming products until the deficiency or unsatisfactory condition has been corrected. GC Manager will have Cost Model approval authority for projects whose Gross Margin for Service exceeds the stated requirements. Further approvals may be needed. Ensure the region's profitability by effectively managing the team and processes with the available tools. Assist when needed to review proposals received, conduct contractor interviews for specification and contractual compliance. Approve Proposals for submission (i.e., pricing, specification, scope). Direct Project Manager, technicians, and superintendents. Assist when needed with change order negotiation and approval. Regular communication with the Regional Business Manager regarding: Safety compliance Project approvals, planning, and results. Personnel and process management Any issues related to the above that will require collaboration or elevation of authority. Holding Construction Managers Accountable for the following Metrics: Concept, Planning & Design (Proposals & Specs): # Proposals/Specs being managed # Proposals/Specs reviewed vs. in queue #/$ Wins vs. Losses Profit Margin of Wins vs. Losses Construction (Execution): # of projects w/in (time &/or $) budget +/- X% Contractor Management: # Qualified Contractors $ Billed & Outstanding (& DSOs) Customer: Review the overall project quality score Forecasting POC for work in progress for projected revenue purposes Review POC from CM's weekly to ensure it is submitted on time and is being filled out correctly. QC project planned/actual costs as needed to ensure estimates are being updated, as well as start/end dates Competencies: Technical knowledge of all products and services that WTI offers Deep understanding of line items and helping on complex bids to develop line items for projects. Deep understanding of all Construction Management tasks Deep knowledge of Tremco / WTI policies and procedures. Understanding of financial reports Understanding of superintendent roles & responsibilities Understanding of the various Cooperative Purchasing options available in the region. Understanding of State and Local construction code compliance. Understanding of Tremco, WTI, and OSHA safety requirements. Communications: Superior written, verbal, and digital communication skills Must have excellent interpersonal skills and a customer service approach when dealing with sales reps. Able to create performance reporting. 24-hour response to all inquiries. Computer Literacy: e-Builder, e-mail, web, SAP, Microsoft Teams, Excel, PowerPoint, OneDrive, others TBD QUALIFICATIONS: 5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry. Prior experience leading a staff in remote multi-state locations. Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high performance standard. Prior experience clearly defining expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others. Proven experience with setting strategy and establishing plans for business growth. Prior experience working between multiple departments that support regional compliance and profitability. Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to, pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES: Can service customers in a compliant and financially solvent manner. Understanding of contract management and processes Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.) Excellent written and verbal communication skills, including the ability to make professional presentations to others Must have excellent organizational skills to multitask in a fast-paced environment Must be able to create strategic plans and measure and analyze results Strong problem resolution skills with the ability to effectively communicate with all personality types Strong computer skills include Outlook, Word, Excel, PowerPoint, and Adobe. Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.) Apply for this ad Online! ....Read more...
GC Manager (General Contracting)
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The General Contracting (GC) Manager oversees and manages all aspects of the General Contracting business (including GC and larger-scale P&R, TremCares, etc.) within the assigned region. This will involve working with Construction Managers, CM Associates, Project Managers, Service Managers, Supervisors, Foremen, GC Superintendents, Tremco Sales Representatives, Owners, and Subcontractors to ensure projects are performed safely, meet customers' expectations, conform to contractual obligations, and meet financial objectives. Additional duties will include participating in proposals, specifications, price estimates, schedules, and sales efforts as they affect the region, also responsible for Sales & Service Support, Field Resource & Customer Management communication as necessary. The GC Manager will create and execute training plans for new CM, CM Associate, and Project Manager positions for new employees. With the RBM, the GC Manager is responsible for the overall profitability and performance of all GC projects in the region(s). Abide by all Company policies. ESSENTIAL DUTIES AND RESPONSIBILITIES: Direct WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability. Act as a liaison between headquarters and the field to ensure that effective two-way communication takes place, and that positive results are achieved. Assess daily operational situations for crisis management, safety, and escalation protocol. Determine solutions to project issues, including but not limited to, field resource management, workload balance, job site conditions, product management issues, etc. Travel to job sites as needed to support account resources (including rooftop projects). Travel to customer or sales meetings to support business or account activities. Accountable for regional cost/budget variance & profitability as it relates to General Contracting. Accountable for regional Quality Assurance. Understanding of the subcontractor agreement and corrective notification measures to the subcontractor according to the executed agreement. Ensure Construction Managers are setting project timelines and goals. Identify resource or employee concerns and promptly resolve and engage appropriate HR or WTI management. Ensure documentation of employee issues is prompt and submitted to HR. Act as an agent of change and improvement , and adapt quickly to changing business priorities. Manage key metrics and report on a regular basis or as required. Coordinate work with Program Managers, Sales & Service Support, Customer Management (WTI & Tremco Roofing), and Resource Management. Participate in the Preventive and Corrective Action process with responsibility and authority to: Initiate action to prevent the occurrence of any non-conformity relating to service, process, and quality. Identify and record any service, process, or quality system problems. Initiate, recommend, or provide solutions through designated channels. Verify the implementation of solutions. Control further processing, delivery, or installation of non-conforming products until the deficiency or unsatisfactory condition has been corrected. GC Manager will have Cost Model approval authority for projects whose Gross Margin for Service exceeds the stated requirements. Further approvals may be needed. Ensure the region's profitability by effectively managing the team and processes with the available tools. Assist when needed to review proposals received, conduct contractor interviews for specification and contractual compliance. Approve Proposals for submission (i.e., pricing, specification, scope). Direct Project Manager, technicians, and superintendents. Assist when needed with change order negotiation and approval. Regular communication with the Regional Business Manager regarding: Safety compliance Project approvals, planning, and results. Personnel and process management Any issues related to the above that will require collaboration or elevation of authority. Holding Construction Managers Accountable for the following Metrics: Concept, Planning & Design (Proposals & Specs): # Proposals/Specs being managed # Proposals/Specs reviewed vs. in queue #/$ Wins vs. Losses Profit Margin of Wins vs. Losses Construction (Execution): # of projects w/in (time &/or $) budget +/- X% Contractor Management: # Qualified Contractors $ Billed & Outstanding (& DSOs) Customer: Review the overall project quality score Forecasting POC for work in progress for projected revenue purposes Review POC from CM's weekly to ensure it is submitted on time and is being filled out correctly. QC project planned/actual costs as needed to ensure estimates are being updated, as well as start/end dates Competencies: Technical knowledge of all products and services that WTI offers Deep understanding of line items and helping on complex bids to develop line items for projects. Deep understanding of all Construction Management tasks Deep knowledge of Tremco / WTI policies and procedures. Understanding of financial reports Understanding of superintendent roles & responsibilities Understanding of the various Cooperative Purchasing options available in the region. Understanding of State and Local construction code compliance. Understanding of Tremco, WTI, and OSHA safety requirements. Communications: Superior written, verbal, and digital communication skills Must have excellent interpersonal skills and a customer service approach when dealing with sales reps. Able to create performance reporting. 24-hour response to all inquiries. Computer Literacy: e-Builder, e-mail, web, SAP, Microsoft Teams, Excel, PowerPoint, OneDrive, others TBD QUALIFICATIONS: 5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry. Prior experience leading a staff in remote multi-state locations. Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high performance standard. Prior experience clearly defining expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others. Proven experience with setting strategy and establishing plans for business growth. Prior experience working between multiple departments that support regional compliance and profitability. Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to, pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES: Can service customers in a compliant and financially solvent manner. Understanding of contract management and processes Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.) Excellent written and verbal communication skills, including the ability to make professional presentations to others Must have excellent organizational skills to multitask in a fast-paced environment Must be able to create strategic plans and measure and analyze results Strong problem resolution skills with the ability to effectively communicate with all personality types Strong computer skills include Outlook, Word, Excel, PowerPoint, and Adobe. Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.) The salary range for applicants in this position generally ranges between $102,000 and $127,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
GC Manager (General Contracting)
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The General Contracting (GC) Manager oversees and manages all aspects of the General Contracting business (including GC and larger-scale P&R, TremCares, etc.) within the assigned region. This will involve working with Construction Managers, CM Associates, Project Managers, Service Managers, Supervisors, Foremen, GC Superintendents, Tremco Sales Representatives, Owners, and Subcontractors to ensure projects are performed safely, meet customers' expectations, conform to contractual obligations, and meet financial objectives. Additional duties will include participating in proposals, specifications, price estimates, schedules, and sales efforts as they affect the region, also responsible for Sales & Service Support, Field Resource & Customer Management communication as necessary. The GC Manager will create and execute training plans for new CM, CM Associate, and Project Manager positions for new employees. With the RBM, the GC Manager is responsible for the overall profitability and performance of all GC projects in the region(s). Abide by all Company policies. ESSENTIAL DUTIES AND RESPONSIBILITIES: Direct WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability. Act as a liaison between headquarters and the field to ensure that effective two-way communication takes place, and that positive results are achieved. Assess daily operational situations for crisis management, safety, and escalation protocol. Determine solutions to project issues, including but not limited to, field resource management, workload balance, job site conditions, product management issues, etc. Travel to job sites as needed to support account resources (including rooftop projects). Travel to customer or sales meetings to support business or account activities. Accountable for regional cost/budget variance & profitability as it relates to General Contracting. Accountable for regional Quality Assurance. Understanding of the subcontractor agreement and corrective notification measures to the subcontractor according to the executed agreement. Ensure Construction Managers are setting project timelines and goals. Identify resource or employee concerns and promptly resolve and engage appropriate HR or WTI management. Ensure documentation of employee issues is prompt and submitted to HR. Act as an agent of change and improvement , and adapt quickly to changing business priorities. Manage key metrics and report on a regular basis or as required. Coordinate work with Program Managers, Sales & Service Support, Customer Management (WTI & Tremco Roofing), and Resource Management. Participate in the Preventive and Corrective Action process with responsibility and authority to: Initiate action to prevent the occurrence of any non-conformity relating to service, process, and quality. Identify and record any service, process, or quality system problems. Initiate, recommend, or provide solutions through designated channels. Verify the implementation of solutions. Control further processing, delivery, or installation of non-conforming products until the deficiency or unsatisfactory condition has been corrected. GC Manager will have Cost Model approval authority for projects whose Gross Margin for Service exceeds the stated requirements. Further approvals may be needed. Ensure the region's profitability by effectively managing the team and processes with the available tools. Assist when needed to review proposals received, conduct contractor interviews for specification and contractual compliance. Approve Proposals for submission (i.e., pricing, specification, scope). Direct Project Manager, technicians, and superintendents. Assist when needed with change order negotiation and approval. Regular communication with the Regional Business Manager regarding: Safety compliance Project approvals, planning, and results. Personnel and process management Any issues related to the above that will require collaboration or elevation of authority. Holding Construction Managers Accountable for the following Metrics: Concept, Planning & Design (Proposals & Specs): # Proposals/Specs being managed # Proposals/Specs reviewed vs. in queue #/$ Wins vs. Losses Profit Margin of Wins vs. Losses Construction (Execution): # of projects w/in (time &/or $) budget +/- X% Contractor Management: # Qualified Contractors $ Billed & Outstanding (& DSOs) Customer: Review the overall project quality score Forecasting POC for work in progress for projected revenue purposes Review POC from CM's weekly to ensure it is submitted on time and is being filled out correctly. QC project planned/actual costs as needed to ensure estimates are being updated, as well as start/end dates Competencies: Technical knowledge of all products and services that WTI offers Deep understanding of line items and helping on complex bids to develop line items for projects. Deep understanding of all Construction Management tasks Deep knowledge of Tremco / WTI policies and procedures. Understanding of financial reports Understanding of superintendent roles & responsibilities Understanding of the various Cooperative Purchasing options available in the region. Understanding of State and Local construction code compliance. Understanding of Tremco, WTI, and OSHA safety requirements. Communications: Superior written, verbal, and digital communication skills Must have excellent interpersonal skills and a customer service approach when dealing with sales reps. Able to create performance reporting. 24-hour response to all inquiries. Computer Literacy: e-Builder, e-mail, web, SAP, Microsoft Teams, Excel, PowerPoint, OneDrive, others TBD QUALIFICATIONS: 5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry. Prior experience leading a staff in remote multi-state locations. Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high performance standard. Prior experience clearly defining expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others. Proven experience with setting strategy and establishing plans for business growth. Prior experience working between multiple departments that support regional compliance and profitability. Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to, pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES: Can service customers in a compliant and financially solvent manner. Understanding of contract management and processes Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.) Excellent written and verbal communication skills, including the ability to make professional presentations to others Must have excellent organizational skills to multitask in a fast-paced environment Must be able to create strategic plans and measure and analyze results Strong problem resolution skills with the ability to effectively communicate with all personality types Strong computer skills include Outlook, Word, Excel, PowerPoint, and Adobe. Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.) The salary range for applicants in this position generally ranges between $102,000 and $127,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...