An exciting opportunity has arisen for a Senior Debt Advisor to join a well-established not-for-profit organisation focused on delivering high-quality, community-based advice services in East London and beyond.
As a Senior Debt Advisor, you will be providing tailored debt and financial advice to individuals facing complex financial challenges, while also contributing to the development of the wider service offer.
This full-time role offers a salary of £35,875 for 37-hour work week and benefits.
You will be responsible for:
* Delivering specialist debt advice and complex casework in line with regulatory standards (FCA).
* Assessing individual client needs and making appropriate internal and external referrals.
* Supporting the preparation and submission of Debt Relief Order (DRO) applications.
* Providing advice across multiple channels, including in-person, telephone, email, and online platforms.
* Liaising with partner organisations and stakeholders to ensure coordinated support for clients.
* Recruiting, onboarding and supervising volunteers and staff within the advice team.
* Maintaining accurate records and data using client management systems.
What we are looking for:
* Previously worked as a Debt Advisor, Debt Adviser, Debt Caseworker, Money Adviser, IVA Advisor, Money Support Advisor, Customer Service Advisor or in a similar role.
* Experience providing debt advice and handling complex financial casework.
* Qualified DRO Intermediary or willingness to work towards this within six months.
* Educated to degree level or holds a relevant advice or advocacy qualification.
* Awareness of the voluntary sector, with a sound understanding of the strategic and policy frameworks that shape the delivery of advice services.
* Familiarity with challenges faced by communities affected by financial hardship and social exclusion.
What's on offer:
* Competitive salary.
* 28 days annual leave plus bank holidays, increasing to 33 days with length of service
* Pension scheme with up to 4% employer matching contributions
* Access to discounted shopping and retail offers
* 1-2 work-from-home days available for administrative tasks, offered as part of wellbeing support (not contractually guaranteed)
This community-based role requires travel across London and is subject to Enhanced DBS and MoJ checks.
This is a fantastic opportunity for a Debt Advisor to join a purpose-led organisation and make a lasting difference through your expertise.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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An exciting opportunity has arisen for a Parts Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. This full-time role offers basic salary £28,000 - £32,000, OTE £36,000 and benefits.
As a Parts Advisor, you will be the key link between customers and parts supply, ensuring efficient service while maximising sales opportunities.
You will be responsible for:
? Handle all parts enquiries via phone, email and in-person interactions.
? Use electronic parts catalogues to correctly identify and source components.
? Identify opportunities to upsell and promote special offers.
? Process orders efficiently while maintaining accurate stock records.
? Deliver outstanding service to both trade and retail customers.
? Follow all payment handling and financial procedures correctly.
? Maintain accurate customer records in the CRM system.
What we are looking for:
? Previously worked for 2 years as a Parts Advisor, Parts Adviser, Parts Sales Advisor, Automotive Parts Specialist, Automotive Parts Consultant or in a similar role.
? Skilled in computer software, including EPCs & Kerridge.
? Excellent customer service and sales skills.
? Team player with strong communication abilities.
Shifts:
? Monday - Friday: 9:00am - 6:00pm
? 1 in 3 Saturdays: 7:00am - Noon
What's on offer:
? Competitive salary
? 30 days holiday including bank holidays
? Employer Statutory Pension Scheme
? Free Class IV MOT per year
? Mental Health First Aiders
? Referral bonus
? Personal Accident Scheme
? Corporate uniform provided
? Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role,....Read more...
An exciting opportunity has arisen for a Parts Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. This full-time role offers basic salary £28,000 - £32,000, OTE £36,000 and benefits.
As a Parts Advisor, you will be the key link between customers and parts supply, ensuring efficient service while maximising sales opportunities.
You will be responsible for:
* Handle all parts enquiries via phone, email and in-person interactions.
* Use electronic parts catalogues to correctly identify and source components.
* Identify opportunities to upsell and promote special offers.
* Process orders efficiently while maintaining accurate stock records.
* Deliver outstanding service to both trade and retail customers.
* Follow all payment handling and financial procedures correctly.
* Maintain accurate customer records in the CRM system.
What we are looking for:
* Previously worked for 2 years as a Parts Advisor, Parts Adviser, Parts Sales Advisor, Automotive Parts Specialist, Automotive Parts Consultant or in a similar role.
* Skilled in computer software, including EPCs & Kerridge.
* Excellent customer service and sales skills.
* Team player with strong communication abilities.
Shifts:
* Monday - Friday: 9:00am - 6:00pm
* 1 in 3 Saturdays: 7:00am - Noon
What's on offer:
* Competitive salary
* 30 days holiday including bank holidays
* Employer Statutory Pension Scheme
* Free Class IV MOT per year
* Mental Health First Aiders
* Referral bonus
* Personal Accident Scheme
* Corporate uniform provided
* Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
