Department: Customer Service
Reports to: Service Centre Manager
Summary
This customer-facing role will provide the highest level of customer service to all customers.
Offering repair resolutions for all reported product faults
Preventative maintenance servicing
Fault diagnosis and general maintenance of fitness equipment.
Attend to commercial and residential customers to repair reported issues within the specified service level agreement, as allocated by the Service Centre.
Update and completion of each job on the system.
Ensure correct parts usage and stock control of van stock.
Responsibility for ensuring all company property is maintained and departmental KPI’s are achieved.
Experience and Skills
Good communication skills and the ability to work effectively under their own esteem. They must possess a professional manner and have the ability to build good working relationships with customers.
Full, clean UK driving license.
Core Competencies:
Mechanical/electrical repair principles
Reading of engineering drawings and schematics
Multi–meter experience
Customer Service Skills
Communication
Problem Solving
Motivation and enthusiasm
Training:1 day a week at Basingstoke College of Technology and the remaining time at the apprentice's workplace.
The City and Guilds Diploma will be assessed via Examinations, written assessments, and practical assessments. Your knowledge and competence will also be assessed on-site at the workplace by means of written report write-ups, observation, professional discussion, and employer witness testimony through an online portfolio system.To complete your apprenticeship, you will need to successfully pass an End Point Assessment, which includes an observation and an interview.Training Outcome:Future progression with the employer and to be fully qualified Employer Description:Chain operation offering a wide array of new & used brand-name exercise equipment, plus maintenance.Working Hours :The normal weekly hours of work must total a minimum of 44 hours per week, including travel time (based on Monday to Thursday, 9 hours and Friday 8 hours, excluding a 30-minute unpaid break). This role also gives day release for attending college.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Professional Manner....Read more...
A unique opportunity for an experienced Construction Manager to join this prestigious Grade II listed building conversion project. Working alongside the Senior Construction Manager, you'll play a vital role in transforming this historic property into high end student accommodation. Essential Experience RequiredProven experience in residential/apartment developmentsPrevious work on Grade II listed building projectsUnderstanding of heritage conservation requirementsStrong background in student accommodation projects (desirable)Project Planning and Coordination:Monitoring programmes, including timelines, milestones, and resource allocationCoordinate with architects, engineers, and the client team to ensure project requirements are metSupport heritage specialists and conservation officersEnsure compliance with listed building regulationsCommercial Management:Working closely with the project quantity surveyorBeing aware of commercial constraints throughout the project lifecycle, but not letting it compromise quality and safetyAssist in managing specialist heritage contractorsMonitor costs related to conservation requirementsTeam Leadership and Management:Lead and motivate the team including supply chainChair meetings as necessary, ensuring concise minutes are recordedProvide clear direction and guidance to team members to ensure project objectives are metFoster a collaborative and positive work environment conducive to productivity and safetyChampion the ethos on best use of tech products availableSupport the Senior Construction Manager in daily operationsQuality Control and Compliance:Familiarity with design management principles and tools for coordinating the design process, collaborating with architects and engineers, and ensuring design intent is achievedImplement and enforce quality control measures to ensure work meets regulatory standards and client expectationsConduct regular inspections and audits to identify and address any quality issues promptlyWorking with our HSE Manager to ensure compliance with health and safety regulations and company policies at all timesEnsure a relentless focus on Zero HarmMaintain strict adherence to heritage conservation guidelinesRisk Management:Identify potential risks and develop mitigation strategies to minimize project disruptionsProactively address any issues that may arise during the construction processMaintain comprehensive documentation of project activities and decisionsSpecial focus on protecting listed building elementsReportingAid with upstream reports. Leading on certain projects, aiding on others. To be agreed with line managerEnsure that the internal team are aware of site progress, issues/requirementsDocument all conservation related activities and decisions....Read more...
As a Level 3 Plumbing Apprentice, you will work on installing, maintaining, and repairing advanced plumbing systems in both residential and commercial settings. You'll develop expertise in diagnosing and solving complex plumbing issues, ensuring compliance with safety regulations, and using modern tools and technologies.
This role is ideal (but not essential) for someone who has completed a Level 1 or 2 Plumbing full time diploma and is eager to further their skills and build a rewarding career in the construction industry.
What You'll Learn:
Installation, maintenance, and repair of advanced plumbing systems
Diagnosing and fixing complex plumbing issues
Understanding building codes and safety regulations
Working with modern tools and technologies
Customer service skills and client management
Finishing techniques to create smooth, durable surfaces
Plumbing and domestic heating technicians can find themselves working inside or outside a property. Customer service skills and being tidy and respectful are important qualities as they can often find themselves working in customers’ homes as well as on building sites.
As a competent Plumbing and Heating Technician, the installation of plumbing and heating systems includes accurate measuring, marking, cutting, bending and jointing metallic and non-metallic pipework.
Appliances and equipment can include gas, oil and solid fuel boilers as well as pumps, heat emitters, bathroom furniture or controls as part of a cold water, hot water, and central heating or above ground drainage and rainwater systems.
Plumbing and Domestic Heating Technicians are at the forefront of installing new and exciting environmental technologies like heat pumps, solar thermal systems, biomass boilers and water recycling systems.Training:Plumbing and Domestic Heating Technician Level 3.
One day per week college day release (included as part of your normal working week) at Nottingham College Basford campus during term time only.Training Outcome:Potential for ongoing employment after successful completion of the apprenticeship programme.Employer Description:Miller Freeman & Sons (Nottingham) Ltd is a well-established, family-run business with a strong reputation for quality workmanship and reliability in the plumbing and heating sector. Based in Nottingham, we specialise in domestic and light commercial projects, offering a full range of plumbing, heating, and maintenance services.
With decades of experience, our team is committed to developing the next generation of skilled tradespeople. We provide hands-on training, mentorship, and real-world experience in a supportive environment, ensuring our apprentices gain the confidence and technical skills needed for a successful career in the plumbing industry.Working Hours :Exact shifts to be confirmed, depending on location. Typical working week is Monday - Friday
7am - 3pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Duties will include but are not limited to:
Minor and major repairs to tenanted properties
Hands on experience of other trades
Reacting to emergency work (with a mentor)
Use of IT to record job information
Ordering of materials to complete tasks
Adhering to CDM regulations and company H & S policies
Electricians may work on the installation, initial verification and testing, commissioning, and maintenance of low voltage (up to and including 1000 V or AC 1500 V DC) electrical and electronic equipment. Electricians can also work on the maintenance of electrical and electronic installations including automated production systems.
Once qualified, some electricians may choose to become self-employed contractors.
The broad purpose of the occupation is to install, maintain and repair electrical systems in industrial, commercial and residential environments, including communal areas.
The scope of an electrician’s work encompasses using engineering knowledge and understanding to apply technical and practical skills. They contribute to the design, development, construction, commissioning, operation and maintenance of products, equipment, processes, of electric systems or services. Electrical equipment and systems may include switchboards, motors, cables, fuses, thermal relays, protective devices, heating, lighting, air conditioning and metering equipment, as well as property and life safety installations and renewable energy technologies, plus the installation and maintenance of electrical connections of new and emerging technologies supporting low carbon targets. The new technologies will include enhanced connectivity, green and renewable technologies, including heating and cooling technologies, where appropriate, Modern Methods of Construction, including offsite and prefabricated components.
Electricians may work in both indoor and outdoor settings on a range of electrical equipment and systems. They can work on their own proficiently and work without immediate supervision in the most efficient and economical manner.
They may contribute to the design of electrical systems. They can set out jobs from drawings and specifications and requisition the necessary installation materials.
Electrical safety is an important area of Electricians’ work. On completion of their work, the electrical installation must be safe to use. Electricians must comply with statutory and non-statutory requirements including the Health and Safety at Work Act and the Electricity at Work Regulations (EAWR), the Waste Electrical and Electronic Equipment Regulations (WEEE), and Working at Height Regulations, BS 7671 and related codes of practice and industry guidance including but not limited to the Building Safety Act. Training:You will be working towards a Level 3 Installation and maintenance electrician apprenticeship standard.You will be required to attend Cornwall College St Austell on a weekly basis as part of the apprenticeship training. You will receive on and off-the-job training and support from an assessor and your employer.Training Outcome:We would be looking to progress the electrician into a full-time position within the company.Employer Description:We are a leading building services specialist operating in the affordable housing and public sectors. We work with local authorities and social landlords to maintain and refurbish the homes, properties and public buildings in their care.
We help our customers meet the challenge of managing restricted budgets while maintaining their commitment to the communities they serve; by delivering the highest standards of work in the most efficient manner possible, reliably, on budget and as specified.
Over more than two decades we've established a reputation for outstanding workmanship, supported by rigorous process, responsible leadership and continuous investment; consistently outperforming our competitors in terms of value for money and resident satisfaction. Today, we're one of the largest building services companies in the South and South West.Working Hours :Monday to Friday 8 – 5 (on site).Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Commitment to learn,Receptive to advice,Reliable,Enthusiastic....Read more...
The Apprentice Mortgage Administrator plays a vital supporting role within our brokerage. At Home of Mortgages, our advisers focus on delivering expert guidance to clients, but they rely heavily on the admin team to keep things running like clockwork behind the scenes. That’s where you come in.
As an apprentice, you'll be joining our Operations and Case Management team. You’ll work closely with experienced administrators and mortgage advisers to help manage the client journey from application to completion. You won’t be making the tea (we take turns in that) – you’ll be gaining direct experience in real cases that help real people move home or secure vital finance.
This role is a gateway into the world of mortgages and property, giving you the tools, knowledge and support to build a long-term career in the financial services sector.
Each day will bring something a little different, but you’ll quickly become a key player in keeping the mortgage process moving. You’ll:
-Help gather and check client documents (ID, payslips, bank statements etc)-Track application progress using our CRM system-Communicate with clients by email and phone to provide updates or request missing information-Liaise with lenders, solicitors and surveyors to chase updates and solve issues-Keep everything neat, accurate and compliant in our systems
Learn how the mortgage process works from enquiry to completion
You’ll also have time set aside each week for your learning and coursework as part of your apprenticeship qualification.
Key ResponsibilitiesAssisting with mortgage and protection application administration
- Preparing case files and documentation- Chasing and tracking progress with third parties- Responding to client queries and maintaining excellent communication- Maintaining accurate and up-to-date records in internal systems- Supporting the team with general admin and client service- Learning compliance processes and how to apply them to real cases- Taking ownership of your learning and working toward your qualificationTraining:The Financial Services Administrator (Level 3) apprenticeship is ideal for learners beginning an entry level role in the financial sector.
As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths.
Key Learning Outcomes:
· A broad understanding of the financial services sector
· An understanding of the role of the appropriate regulatory bodies
· The importance of relationship building with clients and colleagues
· Understanding of processes and procedures relevant to the role
· How to develop commercial awareness
· Building skills and capabilities within an organisation
Professional Qualifications:
· CeMAP1 - awarded by London Institute of Banking and Finance (LIBF)
· Completion of CeMAP1 will provide a solid foundation for the learner and can lead on to progression to study in other areas
To help prepare the apprentice for the professional qualification, Apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors.Training Outcome:Potential for progression to mortgage administrator, mortgage adviser, or further apprenticeships in financial servicesEmployer Description:Home of Mortgages provides Mortgage and Insurance advice to clients UK wide. We advise on residential and buy to let mortgages. We encourage learning and development and enjoy supporting our staff to achieve their career goals.Working Hours :Monday to Friday 9am to 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
About The RoleWe have an exciting opportunity for a Tenancy Sustainment officer to join our team in Preston.This is a key post contributing to the delivery of Salvation Army Homes housing services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service.You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties.You will ensure supported accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes ResidentsYou will work with our Residents to increase their ability to sustain a tenancy when they leave our service.About The CandidateA Tenancy Sustainment officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.What we're looking for :
Demonstrable empathy with the client groupConfident and capable communicator with the ability to inspire, engage and challengeAbility to enable young people to sustain a tenancyGreat verbal, written and influencing skillsAbility to use a computer, e.g., Microsoft packages and capacity to successfully navigate support packages used by sahaAble to be flexible with working hours to accommodate a working rota in conjunction with the needs of the service and team membersWillingness to take part in outdoor/residential activity on occasionAbility to plan forward, prepare and deliver life skills sessions Proactive and self-motivated with a can do attitude In return for helping to transform lives, we’ll give you access to some great benefits. These include:
26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your career
About The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
