Provide 1st line support as a member of our helpdesk team. You will be communicating with our clients by phone and email (using our bespoke ticketing system). You will act as the first response to all inbound calls and assign all ticket request, escalating to higher teams where needed.
Ensure all new tickets are allocated within the team promptly as well as regularly updating customers on the status of tickets in your queue.
Actioning support requests.
Building new laptops/desktops following a pre-determined build process.
Responsible for performing the daily checks for customers, ensuring backups were successful, new tickets are assigned to an engineer. This also involves hosting a meeting each morning to discuss the results and raise new alerts.
Responding to incoming monitoring alerts from customer servers, such as low disk space alerts or stopped services.
Dealing with hardware break fix requests, balancing updating the customer with chasing a 3rd party for further updates or changes to the situation.
Using remote software applications for advanced troubleshooting and software deployment.
Occasional involvement in projects related work, i.e. cyber security, infrastructure installations etc.
Training:
Online through a portal with online specalist trainers
Training Outcome:
Potential full time job role upon completion
Employer Description:We are offering an amazing opportunity for an enthusiastic individual to begin a career in IT! Keep reading to find out more.
Redpalm was founded in 2010 as a value-added reseller, a one-stop shop to provide companies with their IT supplies. Realising that our clients needed more, namely IT support services and technical expertise, Redpalm expanded into managed services. Working as a team and encouraging a positive culture is important to us at Redpalm.Working Hours :Service desk shifts cover between 8.00am and 6.00pm, Monday to Friday, with an on-call requirement following a team rota,Skills: Communication skills,IT skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
