Are you looking to work for a leading engineering business? Are you looking to develop and progress your career in Electronic Engineering?
If so, our client is seeking a skilled Power Supply Design Engineer to join their growing engineering team in Gatwick, West Sussex.
The ideal Power Supply Design Engineer will have:
Experience in the design and development of switch-mode power supplies with strong design experience and understanding of leading-edge power conversion techniques.
Design and development of switch-mode power supplies for sectors such as power electronics, defence, instrumentation, oil & gas, rail, or similar high-reliability sectors.
Taking responsibility for the development of the product from concept to manufacture.
To apply for this Power Supply Design Engineer job based in Gatwick, West Sussex, you will need a combination of the following:
Formal qualification equivalent to UK degree level in electronics or a related discipline; candidates with equivalent experience may be considered.
Three to five years' experience in designing new and re-designing digital and analogue products. • Familiarity with modern power conversion design techniques applicable to DCDC and ACDC from 100W to 30KW.
EMC filter design.
Digital circuits for BITE, Communications, and Control.
This is an exciting opportunity for an engineer to progress their career with a financially strong, progressive mid-sized electronics company that is part of a global group.
To apply for the Power Supply Design Engineer role based in Gatwick, West Sussex, please send your CV to NDrain@redlinegroup.Com. If you have any specific questions about this role, please contact Nick on 07961158760/01582878828.....Read more...
Calibration Engineer required with power metrology experience of DC and Low Frequency (LF) measurement equipment, (multimeters, resistors, power supplies, electrical test laboratory equipment).
The successful candidate must be happy to travel to work at customer sites.
Calibrator duties will be to:
Verify the performance of the instrument under test.
Adjust the response of the instrument under test.
Provide correction factors for the instrument under test.
Low Frequency (LF) calibration experience is highly desirable.
Our client provides electrical equipment service and calibration of power and energy devices including electric meter testing and associated equipment in electricity supply.....Read more...
An exciting Power Electronics Design Engineer job opportunity has arisen to join a team to design, engineer, and manufacture the world's finest music systems, based in Glasgow.
This is an opportunity to join a passionate and dedicated R&D Team, to design and develop the next generation of High-End Audio Equipment.
As a Power Electronics Design Engineer, you will need a flair for innovative design, backed by a level of industry experience.
The ideal Power Electronics Design Engineer will need the following experience in order to be considered for this job;
- Degree educated in electronic engineering or equivalent discipline
- Experience in the design and development of power supply / SMPS / power electronics products.
- Experience of either SMPS or other variants of AC/DC, DC/DC converter design.
This job is an exciting opportunity for an experienced Power Electronics Design Engineer, looking to work in a really interesting, successful, fast growing organisation, and to work on the world’s finest audio systems, based in Glasgow.
To apply for this job, or for more information on this Power Electronics Design Engineer job based in Glasgow, please send your CV and covering letter to Ben Wiles, bwiles@redlinegroup.Com or phone 01582 878816 or 07471181784.....Read more...
Electronic Manufacturing Technician required to test, fault find and repair various electrical or electronic systems and components of rotary steerable systems, Measurement While Drilling tools, Specialised Measurement tools and Rechargeable Batteries for Downhole use and power source products.
You will work as part of engineering and quality driven manufacturing teams covering Mechanical manufacturing Technicians and supervisors integrating and testing electrical and electromechanical tools. You will also be responsible for maintaining and repairing the test equipment used to test tools.
Experience
Electronic technician experience of testing, low and high voltage experience, basic soldering, crimping, and assembly.
Basic fault finding and rectification at system and component level.
Further education in Electrical or Electronic engineering (ONC, HNC, HND, NVQ Level 2)
Working within design constraints.
Multi-meter, Oscilloscope, Low Voltage Power Supplies, High Voltage Power Supply (up to 400VDC) to make measurements on and for test and debugging of electromechanical assemblies
Responsibilities
Producing deliverable items from full drawing packs with minimal additional help to relevant IPC standards. ....Read more...
Catfoss Recruitment Ltd are currently in partnership with a cutting-edge technology company that is looking to recruit an Electrical Engineer to their expanding team on a permanent basis.Building on more than two decades of science led research and development, our client designs and manufactures pioneering power generation technology.What we are looking forYou will work in the Electrical, Instrumentation and Control team. The electrical engineer is in charge of the specifying right technical specification of power supply unit on Proposals, FEED and EPC Projects. Key interactions of the electrical engineer are internally with Project teams, Procurement, Compliance, Quality and others engineering disciplines, externally with Clients, Vendors, Suppliers.Responsibilities• Prepare the power electronics technical specification and hardware planning with respect to regional grid connection conditions and project requirements• Design and preparation of power supply unit specifications based on international design codes and standards (IEC, NE, ATEX, CE)• Develops electrical system architecture, electrical system requirements, electrical schematics, harness drawings, single line drawings and field wiring diagrams• Participate in new product development teams• The design and development of complex busbar and cable interconnections• Assist in the development of plant layout, to reflect electrical design considerations• Creating equipment specifications (transformers, rectifiers, switch boards)• Approval, checking and preparation of design/engineering documentation (e.g. cable schedules, single line diagrams, load schedules.)• Act as a technical authority on electrical issues• Creating Bills of Material/equipment lists and single line diagrams• Carrying out cable calculations• You play an essential role in risk assessments, which make a key contribution to the safety and quality of our products• Review engineering deliverables prepared by external engineering contractors• Conduct power supply unit technical analysis and final supplier selection based on quality, technical and commercial considerations (Bid review based on good engineering practice)• Managing of FEED, basic and detailed engineering phase and technical follow up ensuring proper communication with vendors• You manage budget, schedule and quality constraints, lead the determination of total cost of installation in cooperation with other disciplines and performing meetings with suppliers• Vendor document management within proposals phase and project executionAbout YouKnowledge and Experience• Bachelor’s or master’s degree level or equivalent, in Electrical Engineering• 5+ years of experience in electrical and hardware planning for process engineering (large-scale)• Extensive knowledge of the current European and North American standards and regulations in electrical engineering• Experience in the field of electrical protection concepts• Good command of technical documentation• Familiar with hardware planning using electrical CAD systems• Superior communication skills• Ability to manage projects and multi-task effectively• Excellent follow-through• Must be driven and self-motivated• Understand safety, compliance, statutory and regulatory requirements• European travel is essential in this role so you must have availability to travel internationally to site and vendors workshop• Capable of critical thinking with solid decision-making skills• Strong time management skills, including prioritisation management• Proficient with Microsoft suite of products, particularly ExcelHighly advantageous• Experience with hazardous area design and equipment selection – in accordance with ATEX standards (60079)• Additional technical know-how in SOEC, SMR, fuel cells, clean fuel, energy storage systems and/or chemical synthesis (e.g. ammonia, methanol) is a plus• Experience in chemical process engineering in EPC in carrying out Pre-FEED / FEED / Detailed engineering work• A deep and thorough understanding of codes, regulatory requirements of hydrogen industry practices• Knowledge of ATEX Directive and other legislation related to explosive atmospheres• Proven history within a design engineering background working with high power equipment• Knowledge of electrical installation design• Knowledge of wiring and schematics• Some knowledge of grid connection, HV requirements and design is also preferred• Knowledge of protection and coordination desirable• Knowledge of rectifier units desirable• Knowledge of EMC requirements and standards desirableElectrical Engineer previous suitable job titles: Senior Electrical Engineer, Principal Electrical Engineer, Lead Electrical Engineer, Electrical Design Engineer, Electrical Power Engineer, Chartered Electrical Engineer, Chartered EngineerPlease apply ASAPDue to current high volumes of applications to our advertised jobs, we are unable to respond to every application. All successful candidates will be contacted as soon as possible.....Read more...
Redline has a fantastic opportunity for a Contract Power Electronics Engineer based in Essex to work on a brand new project from cradle to grave.
Our client has a significant presence in various highly regulated industries operating across a wide range of different projects, including aerospace, defence, medical and communications. An innovator with exciting growth plans, due to a number of major project wins and significant investment, they are seeking a range of professional Contractors. The role will be suited to an experienced contractor who thrives on making an impact and who is able to take on a multitude of tasks in their role.
This is your chance to provide concept design on the power electronics side of a brand-new project the company is embarking on; they are looking for someone who is innovative and has excellent problem solving skills to really drive the success of the project.
This role has an indicative INSIDE IR35 determination therefore candidates will be required to operate via an Umbrella company.
The key skills required for the Contract Power Electronics Engineer based in Essex is:
- Experience with switch mode power supply
- Experience with concept design
- Experience with fault-finding
- Experience with power electronics between (270 V – 5 KV)
Due to the nature of the project the successful candidate needs to be able to obtain or currently have SC Clearance. If the successful candidate doesn’t have current SC Clearance, they will start on BPSS so there is no delay in to the project.
For more information or to apply for the Contract Power Electronics Engineer in Essex, please contact Jack Kelly – Jkelly@redlinegroup.Com / 01582 878812 / 07961158780 quoting reference JWK1012.....Read more...
Technician required to work in a high tech environment maintaining and servicing equipment on a daily basis. You will have experience working with varied voltages, so you are able to confidently check equipment voltage to ensure functionality with certainty.
Key skills
Understanding of vacuum systems.
Experience of engineering disciplines.
Electrical or electronic fault finding.
Single and three phase power supply
RF understanding.
High voltage AC/DC and pulsed understanding.
Responsibilities
Installing and servicing equipment.
Diagnosing faults and completing repairs.
Monitoring processes and energy performance.
Adjusting controls to ensure equipment is operating at optimum efficiency.....Read more...
Technician required to work in a high tech environment maintaining and servicing equipment on a daily basis. You will have experience working with varied voltages, so you are able to confidently check equipment voltage to ensure functionality with certainty.
Key skills
Understanding of vacuum systems.
Experience of engineering disciplines.
Electrical or electronic fault finding.
Single and three phase power supply
RF understanding.
High voltage AC/DC and pulsed understanding.
Responsibilities
Installing and servicing equipment.
Diagnosing faults and completing repairs.
Monitoring processes and energy performance.
Adjusting controls to ensure equipment is operating at optimum efficiency.....Read more...
Technician required to work in a high tech environment maintaining and servicing equipment on a daily basis. You will have experience working with varied voltages, so you are able to confidently check equipment voltage to ensure functionality with certainty.
Key skills
Understanding of vacuum systems.
Experience of engineering disciplines.
Electrical or electronic fault finding.
Single and three phase power supply
RF understanding.
High voltage AC/DC and pulsed understanding.
Responsibilities
Installing and servicing equipment.
Diagnosing faults and completing repairs.
Monitoring processes and energy performance.
Adjusting controls to ensure equipment is operating at optimum efficiency.....Read more...
Passionate about protecting our planet? A leading sustainable cleaning product company seeks a driven Supply Chain Coordinator to join their mission. This exciting role offers you the chance to launch your career while making a real difference in the fight against plastic pollution.About the Company:Driven by the alarming statistic that plastic could outweigh fish in the ocean by 2050, this company is revolutionizing home cleaning with innovative, plant-based, non-toxic solutions. By eliminating single-use plastic, they're paving the way for a more sustainable future. Join their passionate team and contribute to their positive impact.Your Impact:As a Supply Chain Coordinator, you'll play a key role in ensuring the smooth flow of materials and products within the company. Reporting to a senior leader, you'll gain valuable experience across all aspects of supply chain management, from demand forecasting to supplier relationships.Here's how you'll make a difference:Collaborate on the company's sustainable supply chain strategy.Manage purchase orders and logistics for timely product delivery.Build and maintain strong relationships with suppliers.Oversee stock movement and optimize inventory levels.Partner with the New Product Development team for successful launches.Analyze demand forecasts to reduce costs and ensure product availability.Proactively identify and solve supply chain challenges.Continuously improve processes and contribute to operational efficiency.Manage the Sales & Operations process for informed decision-making.What you bring:A deep passion for sustainability and environmental issues.Strong attention to detail and organizational skills.Excellent communication and interpersonal skills.A collaborative and resilient team player attitude.Eagerness to learn and adapt in a fast-paced environment.Proficiency in Microsoft Excel and data analysis tools.Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.Why choose this path?The supply chain plays a critical role in any business, but in the sustainability sector, it holds immense power. As a Graduate Chain Coordinator, you'll gain comprehensive experience while contributing to a company shaping a cleaner future. Launch your career with purpose and make a lasting impact on our planet.....Read more...
The Redline group have an exciting new opportunity, based in Loughborough, to work with a new, up and coming, innovative company. This is an exceptional opportunity to work on highly advanced space systems.
My client is looking for a Principal Hardware Design Engineer, to join their site, based in Loughborough, who will lead the design and development of their next generation highly complex satellite products, from concept to production. Hybrid and flexible working options are available for this role.
Key skills/experience required for this Principal Hardware Design Engineer, based in Loughborough:
- Degree qualified in Electronics/Telecommunication Engineering
- experience in the design and development of complex communications systems
- Design experience with complex microprocessor/DSP devices
- experience in electronics hardware design including analysis, simulation, schematic capture, PCB layout, and testing
- Design experience in the selection of components
- Low level power supply design experience, using simulation (LTspice) and knowledge of power managers and monitoring devices
- Design experience of schematic capture and layout of complex PCBs, using the Mentor or Altium design tool
This is a fantastic opportunity for a Principal Hardware Design Engineer to join a rapidly developing company, within the markets fastest growing industry. To apply for this excellent opportunity please email a copy of your CV to Sophie Khuttan – SKhuttan@redlinegroup.Com quoting reference SKK1101, or for more information, please call Sophie on 01582 878817 / 07961158586.....Read more...
Resource Co-Ordinator
We are seeking a highly skilled and experienced resource coordinator.
This would suit a candidate who is highly self-motivated, enthusiastic and interpersonal.
As a resource coordinator you will assist the Head of Operations to oversee resource allocation and optimisation across projects.
The ideal candidate will have experience in a recruitment, labour/ resource management or human resources role.
Experience in the construction or rail sector managing and or recruiting electricians, telecoms engineers and operatives is desirable.
This role requires attention to detail, a high level of accuracy and exemplar organisational skills.
Objectives of the role
Collaborate with Project Managers and Head of Operations to understand changing resource requirements
Maintain and update accurate resource tracker
Work with the supply chain to recruit additional resource as and when required
Manage and maintain strong relationships with supply chain
Benchmark rates, experience and qualifications to ensure ongoing quality of resource
Prepare and distribute reports on a frequent basis providing analysis of resource statistics and trends
Manage the onboarding of new resource and maintain resource records on an ongoing basis
Ensure records are kept up to date to comply with audits and legal requirements (training records, occupational health records etc). Organise and book training when required.
Timesheet management; ensure all timesheets and submitted and approved on time and accurately. Provide timesheet reports to finance for payment and assist with any queries.
Sentinel Management:
•Ensure all trackside employees complete and submit timesheets
•Monitor expiries for all PTS employees
•Ensure all resource are sponsored prior to attendance on site
Provide data for fatigue management
Booking of accommodation and travel when needed
Provide guidance and support to project teams in resource related matters
General administration duties:
•Open and distribute the post
•Deal with general email and telephone enquiries
•Ordering office goods i.e., stationary
•Manage office meeting room timetable
Required skills and qualifications
GCESE English and Maths at grade C or above (or equivalent qualification)
A-Levels or equivalent are desirable
Bachelor's degree in human resource management or similar is desirable but not necessary
3+ years of experience in resource management driven role i.e. recruitment, labour management etc. We would also accept 3+ years of experience in a role that demonstrates excellent organisational skills and the ability to work in a fast pace environment.
Proficient in all Microsoft packages i.e. word, excel, power point etc
Proficient in social media (LikendIn)
Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple projects simultaneously
A detail-oriented mindset to ensure accuracy and maintain detailed accurate records
Ability to work well under pressure and adapt to changing priorities and deadlines
Effective communication skills, able to communicate with stakeholders at all levels of the organisation
Understanding of workforce planning is desirable
Package
The salary is dependent on experience £27k-£35k
Employee Bonus Scheme 12%
This role can be offered as hybrid; 3 days in central London office 2 days at home (initial probation period of 3 months may require more days in the office to assist with training)
25 days annual leave plus bank holidays
Hours of work are 8am – 4pm; flexible working requests will be considered
Pension
....Read more...
JOB DESCRIPTION
DAP is looking to hire Business Analytics / Supply Chain Intern for Summer 2024.
Responsibilities
Project Name - Optimizing Forecast models using Machine Learning algorithms. Business use Case - Comparison/Optimization of forecast models that we already have in Vanguard. Improve Forecast Accuracy specially after Promo months based on Historical patterns. Project Details: Project will be divided into four different stages: 1. Setting up Programming interface (Python in Jupiter Notebooks) to have access to required libraries and SQL data. 2. Data mining to extract useful data to use as input to machine learning algorithms. 3. Implementing machine learning algorithms (Time series models) and comparing their output to get the best Forecast accuracy. 4. Deploying the Output in a usable format in either Excel or Power BI It will be important to understand the process of demand forecasting, the inputs that are used in data models, output from machine learning algorithms and underlying assumptions if any.
Requirements
Majors: Computer Science Year: Rising Senior python programming Data mining techniques. time series forecasting models
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
We are recruiting a Project Manager to manage through to completion customer related accounts from enquiry to delivery. .
.As a Project manager You will ensure the contracts are delivered in accordance with committed delivery dates, to cost, quality and customer expectations.
The successful candidate will be a well organised Project Manager with excellent Technical knowledge of who can not only grow our client’s current accounts and business but also focus on new business opportunities within various industries.
This role is an additional requirement to the team following extensive growth and new business wins so will become part of an already successful, driven and focused team
Key Focus and Responsibilities of a Project manager:
. Develop and maintain the programme plan and risk matrices. Work to mitigate risks where possible.
Responsible for cost during project delivery, working with internal departments to ensure that product margin is maintained and providing regular cost reports to management
Work with the customers to ensure alignment of plans
Manage changes to the project schedule and costs using appropriate techniques
Establish and maintain relationships with sub-suppliers/third parties
Manage the supply / repair requirements of free issue government articles, or those provided by a third party to support the land defence contracts
Coordinate delivery schedules with the appointed third party defence packing agent
Coordinate communication and working between the various business functions
Be the key customer point of contact and lead customer meetings
Manage payments and invoicing, generate and present evidence to support each invoice and prompt payment
Completion of contract reporting requirements, as defined in each of the land defence contracts
Report and escalate as appropriate on project status to the business, internal and external customers
Maintain business and customer Key Performance Indicators (KPI) and Business Systems (SAP)
Essentials and desirable of the Project manager
Strong project management skills and proven experience in the delivery of manufacturing programmes, ideally within a Defence environment
Mechanical engineering background
Excellent people skills and an ability to deal with demanding customers whilst developing the existing relationships.
Able to work under pressure and complete contracts on time.
Computer Literacy, with sound knowledge of Microsoft packages including MS Project.
Be able to achieve SC clearance
Relish the challenge of delivering critical land defence contracts in suport of national security
Working hours of the Project manager:
Working 37.5 hours per week, the successful candidate will be offered flexible working hours to suit their circumstances; however the below core working hours must be worked by all employees.
Monday to Thursday – 9:30AM to 2:15PM
Friday – 9:30AM to 12PM
Basic package of the Project manager
Salary: £42000 - £48000 plus company bonus.
Flexi working policy ( please see above)
Company life insurance & pension scheme
Access to an onsite gym & canteen
Free on-site parking
This presents an outstanding opportunity to become part of E3 Recruitment's client, a global leader in engineered mechanical power transmissions across diverse industries. To express your interest in the Project manager role, please proceed to the online application by clicking "apply online" and uploading an updated version of your CV....Read more...
Assistant Security Manager-Edinburgh-£40,000 Exciting opportunity to work for a client side Assistant Security Manager situated in Edinburgh. CBW are currently recruiting for an Assistant Security Manager to be based on a commercial site located in Edinburgh at the Gyle. The successful candidate will have a proven track record in facilities management covering all aspects of on site security & the running of soft services. In return the company is offering a competitive salary of £40,000. This role will be initially on a 6 month fixed term contract. Key duties & responsibilitiesOverall responsibility for quality performance on the contract with respect to security, maintenance, cleaning, and porteragePrevious experience of delivering security solutions on large commercial properties Maintain and monitor agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the contract specification.By daily personal inspection, ensure that the scope of contract is being correctly delivered and that service standards are maintained and improved, taking remedial action where necessary.Monitor and report on financial performance & quality of service delivery.Monitor customer feedback and respond to customer comments.To be the first point of contact for the management of service delivery to the clientProvide regular progress reports and service updates to our supply chain partners.Responsibility for ensuring due compliance to the contract specification.Ensure that all Health and Safety Policies and procedures are adhered toEnsure that risk assessments, safe systems of work and COSHH records are held centrally on the contract for all working practices and are valid and current.Ensure that all staff, client and ad hoc contractors are aware of the site procedures and comply with their H&S responsibilities, including the provision of risk assessments and safe working method statements before work commences along with the permit to work process.Monitor and evaluate service partners for compliance with Health and Safety legislation on site.Undertake regular audits of all service areas and present written reports with recommendation to management.Manage the delivery of all agreed remedial /emergency and planned works to ensure the building offers a safe environment for all users.Manage locally the PTW (Permit to Work) process for general works, working at height and hot works.Take responsibility for cost control of the Maintenance, Cleaning, Catering, Security and Utilities and promote methods to maximise profitability & reduce costs without compromising Health & Safety, service, or quality.Ensure the contract is reviewed regularly or in accordance with contract terms in line with agreed procedures, maintain accurate records of reviews.Evaluate all proposals for project works or capital expenditureAnalyse quotes and submit recommendations to management with supporting evidence.Ensure best purchasing practise using the companies’ nominated suppliers.Ensure all labour, sundry and overhead costs are managed within budget.Hours of work Monday to Friday - 08:30am to 16:30pm RequirementsExperience of working in an call centre environment would be beneficialRelevant Security Industry Association (SIA) licence is essential Proven background in delivering a range of maintenance, cleaning, security and porteringAbility to prioritise and manage workload in a front line, sometimes reactive environment.Ability to interpret contract documentation and translate formal documentation into working specifications.Demonstrable track record of excellent client relationship management and customer-facing/partnering skillsMust have experience of full budgetary control to include complex fixed price or nil subsidy contracts.NEBOSH/IOSH Certificate would be desirable however training will be provided.IT Literate, MS Office/competent in the use of Excel, Power point.Willingness to develop long term relationships with our clients and other stakeholdersGet in touch with maxine@cbwstaffingsolutions.com for more information....Read more...
Electronic Support Engineer (Marine) – Permanent – Remote
This is a technical and customer focused role to provide Electronic Support for the Regional Office that has the responsibility for the UK, Europe, Middle East and Africa. The role will be worked remotely with extensive travel to these regions. The support will cover the Electronic Control Systems that are used on a range of marine propulsion systems. The role includes full vessel commissioning of Electronic Control systems, system fault finding on board and remote assistance, emergency vessel failure support and vessel inspections.
Key Responsibilities
Commissioning and Sea Trials
Carry out full commissioning activities for Electronic Control Systems namely Modular Electronic Control System (MECS), Blue Arrow Control System (bA) and AVX Systems. This will include installation assistance and checks, acceptance trials and training of crew and support staff.
Complete commissioning reports in a timely manner and update the project log.
Assist with interfacing with third party equipment’s, (engine, gearbox
Carry out Dynamic Positioning (DP) trials and Autopilot System interface as required
Technical Support
Ensure that electronics product support delivery is technically robust and timely.
Ensure that all complaints, engineering change requests and day-to-day technical queries are recorded and prioritised.
Will require travelling on short notice for trouble shooting for control systems, fault finding and repair to vessels.
Provide technical information and advice on installation issues e.g. module positioning, cabling, power supply, set-ups etc to shipyards prior to build if required.
That customer issues are resolved in a satisfactory and timely manner.
Complaints database is maintained.
Technical issues are dealt with swiftly and effectively.
Minimal complaints raised by customers.
Customer Focus
To possess excellent communication skills and demonstrate assertiveness to manage difficult customers.
Ensure that customer support meets agreed commitments to our external and internal customers within the required timeframes.
Provide remote customer support via telephone, email etc, this may involve providing an immediate response to assist vessels that are not fully operational or require emergency support.
Customer feedback on support, servicing, training and performance.
To achieve successful resolution of customers problems to the best of your ability.
Positive customer feedback reviews.
Product Development Support
This relates to your contribution of ideas and suggestions for product design improvements in areas such as reliability, safety, maintainability and ease of manufacture are documented and communicated with Technical Services.
Diagnose and report on faults with returned products.
Contribute to the specification of new product requirements, as the external customer advocate inside the company.
A record can be presented of formal documented suggestions submitted to Technical Services.
No back log of returned product awaiting diagnosis.
Development and Improvement of Product Support Systems
Develop and optimise the documents and information systems associated with the installation and support of electronic controls, in conjunction with the marketing department. This includes the Distributer training and qualification process.
Ensure that the product support related areas of the complaints and warranty system are properly managed and records maintained.
Training and Development
Provide Electronic Control System Support training for distributers and customers
Provide in-house technical training for staff.
Satisfactory training review surveys supported by competently trained distributers/customers
Health and Safety
Take full responsibility for own safety
Understand Risk Assessments
Carry out risk assessment for vessel support activities
Complete of Risk assessments as appropriate
No accidents or near misses reported
Attend Risk Assessment Training
For more information on this role or to apply please contact Jack on +44 (0) 2392 322 384 or email your CV to jbaker@navis-consulting.com
Navis is acting as an Employment Agency in relation to this vacancy.....Read more...
