Assurance Officer – Police & Crime Commissioner's Office
Service Care Solutions is currently recruiting for an Assurance Officer to support the Office of the Police and Crime Commissioner (OPCC) in ensuring independent scrutiny and governance of policing services. This role is crucial in managing oversight panels and contributing to performance and risk management. Location: Leicestershire Police Headquarters Rate: £23.67 per hour Contract: Full-time, 37 hours per week
Key Responsibilities:
Manage and lead independent scrutiny functions, including the Independent Custody Visiting Scheme and scrutiny panels
Develop and maintain policies and procedures related to governance and accountability
Recruit, train, and manage volunteers and panel members for independent oversight functions
Set annual objectives and performance targets, reporting to senior management and ethics panels
Support the Chief Finance Officer in risk management, including maintaining risk registers and drafting policies
Liaise with policing, government, and partner agencies to promote transparency and accountability
Prepare briefing notes, reports, and public-facing documents to communicate scrutiny outcomes
Ensure scrutiny work is widely publicised, including updates on the PCC’s website and social media
Requirements:
Degree in a relevant field or equivalent experience in assurance, governance, or research
Strong report writing and analytical skills, with the ability to interpret policies and data
Excellent communication and stakeholder management skills
Experience in policy development, risk management, or scrutiny functions
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
SC Clearance or ability to obtain NPPV2 (Full) vetting
This is a fantastic opportunity to play a key role in policing governance and accountability. If you have relevant experience and are looking for your next challenge, apply now.
For more information, contact Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk.....Read more...
Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information so it is relayed to the officers responding.
Crime Recording – using our systems to take reports of crime and making sure everything is recorded according to guidelines.
Working with partner agencies to record other incidents in which the Police play a role.
Signposting members of public to more appropriate agencies when it is not a matter dealt with by Police.
Dealing with requests/queries via online platforms
Managing the despatch of resources and prioritising incidents in line with threat, risk, harm and vulnerability, ensuring that public and officer safety is maintained at all times.
Making sure Police Officers and other resources have all the necessary information to deal with the incidents they have been deployed too.
Represent the Police Control Room at various external events such as Reading, Oxford, MK Dons and Wycombe Football matches. Also to perform your controller duties around other large scale events such as Reading Festival, Ascot Race Course, Henley Royal Regatta and other ad hoc events. (subject to extra training, ability and willingness to travel)
Training:The apprenticeship takes approximately 18 months to achieve. Once complete, you will receive a level 3 apprenticeship in emergency service contact handling.
During the apprenticeship you will receive structured on and off the job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls.
The on and off the job development includes the use of communication systems and software, communication skills, risk assessment and decision making, and technical knowledge and understanding of incidents relevant to policing.
The development is predominately delivered in blocks of learning. The first 5 weeks of training will most likely be based at Kidlington (HQ North or South). After this it will be at the location you apply for.Training Outcome:Progression opportunities include:
Those within the department and control room, such as becoming a supervisor or/and operational manager
Becoming a Police Officer
Applying for internal roles within Thames Valley Police
Employer Description:Preventing and thoroughly investigating crime, supporting victims and bringing offenders to justice. This commitment can’t be achieved by any one person alone; it relies upon a team of over 8,000 staff, officers and volunteers, working alongside partner agencies and the public.
Together, we aim to build stronger, more resilient communities, providing a modern police force which meets the needs of the public we serve.
Exciting challenges lie ahead – new digital technologies and ways of working are transforming the way we protect our communities. To ensure we deliver a high-quality service, we require the very best talent to be a part of the TVP family.
This is your opportunity to take on a role with pride and confidence, inspiring change in our communities.
It’s a unique and rewarding career. A career worth living.Working Hours :2 earlies ranging from 07:00 to 17:00
2 Lates ranging from 10:00 to 02:00 (Sun-Thurs) or 03:00 (Fri & Sat)
2 Nights ranging from 21:00 to 07:00
Exact shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Non judgemental,Patience....Read more...
Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information so it is relayed to the officers responding
Crime Recording - using our systems to take reports of crime and making sure everything is recorded according to guidelines.
Working with partner agencies to record other incidents in which the Police play a role
Signposting members of public to more appropriate agencies when it is not a matter dealt with by Police
Dealing with requests/queries via online platforms
Training:
The apprenticeship takes approximately 18 months to achieve. Once completed, you will receive a level 3 apprenticeship in emergency service contact handling
During the apprenticeship you will receive structured on and off-the-job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls
The on and off-the-job development includes the use of communication systems and software, communication skills, risk assessment and decision-making, and technical knowledge and understanding of incidents relevant to policing
The development is predominately delivered in blocks of learning. The first 5 weeks of training will most likely be based at Kidlington (HQ North or South). After that, it will be at the location you are applying for
Training Outcome:Progression opportunities include:
Those within the department and control room, such as becoming a supervisor or/and operational manager
Becoming a Police Officer
Applying for internal roles within Thames Valley Police
Employer Description:Preventing and thoroughly investigating crime, supporting victims and bringing offenders to justice. This commitment can’t be achieved by any one person alone; it relies upon a team of over 8,000 staff, officers and volunteers, working alongside partner agencies and the public.
Together, we aim to build stronger, more resilient communities, providing a modern police force which meets the needs of the public we serve.
Exciting challenges lie ahead – new digital technologies and ways of working are transforming the way we protect our communities. To ensure we deliver a high-quality service, we require the very best talent to be a part of the TVP family.
This is your opportunity to take on a role with pride and confidence, inspiring change in our communities.
It’s a unique and rewarding career. A career worth living.Working Hours :6 on 4 off.
2 earlies ranging from 07:00 to 17:00.
2 lates ranging from 10:00 to 02:00 (Sun-Thurs) or 03:00 (Fri & Sat).
2 Nights ranging from 21:00 to 07:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Non judgemental,Patience....Read more...
