To maintain all Customer records and documentation
To maintain online customer records accurately
To help with production and collation of reports for Head of Customer Relations
To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails
Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line
To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour
Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time
Training:
Working towards completing Level 3 Business Administration Apprenticeship Standard
Work based learning with attendance at Hertford Regional College once per month for workshop with Assessor
Training Outcome:
There will be opportunities for progression and a permanent position subject to performance
Employer Description:We recruit, predominantly for Social Workers and Medical Staffing on a locum/temporary basis, but have ventured into permanent recruitment for mortgage & insurance brokers and nursery nurses. A tight knit team working in a fun and relaxed office that still works very hard. We are based in Hertford town centre and socialise with each other quite regularly.Working Hours :Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 3.00pmSkills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Adaptability....Read more...
To assist with the planning of the curriculum using the EYFS and follow any plans made by the manager
Follow any staff rotas that set out daily duties but be prepared to use your initiative and be proactive when necessary
To help set up the hall and garden for the daily programme and to help tidy away at the end of the session, ensuring that all toys and equipment are clean and safe at all times
To advise the pre-school leader of any concerns e.g. over children, child protection, parents/carers or the safety of equipment, preserving confidentiality as necessary
To be aware of any special needs a child may have and to familiarise oneself with relevant play and learning plans
To offer an appropriate level of support and stimulation to develop the children’s play and learning
To prepare the children’s daily snack, maintaining good standards of hygiene in the kitchen
To attend in-service training courses and meetings as required
To keep completely confidential any information regarding the children, their families or other staff this is acquired as part of the job
To keep up-to-date with current good practice by attending training days with your training provider
To be a positive and enthusiastic member of staff and always have Little Owls preschools best interests at heart
To have a sound knowledge and to implement and adhere to all pre-school policies and procedures
To constantly be observant of any health and safety concerns, to take action where necessary and inform the Manager
To develop your observation skills both written and visual to assist with maintaining children’s learning journeys
NB: This post is exempt from the Rehabilitation of Offenders Act 1974. Applicants must be prepared to disclose any convictions they may have and any orders which have beenmade against them.Training:
Attend college session once per calendar month for a full day
Remaining duration of contracted hours will be in the Early Years setting
Training Outcome:Upon successful completion of their course, the candidate may be considered for a permanent role in the setting.Employer Description:Little Owls is a friendly, charity-run nursery/pre-school providing care
and quality early years education for 40 plus children aged between 3
months and 5 years old.Working Hours :The setting is open from 8am-5pm. It is a requirement that employees attend work 10 minutes prior to commencement of their shift. Candidate will be expected to work between 30-40 hours per week. Days TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Willingness to learn,Developing knowledge of EYFS,Friendly and approachable....Read more...
Main roles and responsibilities:
Children & Families:
To develop & maintain positive relationships with children & families
To assist with ‘in the moment’ planning & delivery of a wide range of activities to meet & extend all children’s needs
To work within the EYFS & promote high standards of care for the children
To assure responsibility for key children & ensure that all children’s developmental needs are met
To maintain children’s safety & wellbeing at all times during attendance at the setting
To take any action required to ensure the safety & welfare of children & to report any concerns immediately to the manager.
To ensure good communication between staff & parent/carers
Staff:
To work as a positive role model & member of the staff team
To attend staff meetings, supervision, and relevant identified training
To have a flexible approach to working with children throughout the setting
General:
To always work within policies & procedures
To keep accurate records as required
To maintain positive working relationships with relevant external professionals
To support & develop an environment which is inclusive for all & recognises & encourages diversity
To represent the setting professionally at all times, maintaining the settings integrity & being open to both giving & receiving feedback
To undertake any other duties as reasonably directed by the Manager / Deputy / Room Lead or Management Committee
Training:Level 3 Early Years Educator Apprenticeship Standard:
Apprentices must successfully complete a Level 3 Early Years Educator qualification. Please refer to the DfE list of approved EYE qualifications:
https://www.gov.uk/government/publications/eyfs-staffchild-ratios-dfe-approved-qualifications
Apprentices without Level 2 English and maths will need to achieve this level prior to taking their end point assessment
For those with an education, health and care plan or a legacy statement, the apprenticeships English and maths minimum requirements are Entry Level 3, and the British Sign Language qualification is an alternative to English qualifications for apprentices for whom this is their primary language
Apprentices must successfully complete a paediatric first aid qualification in line with the requirements of the EYFS Framework (Annex A): Early years foundation stage (EYFS) statutory framework - GOV.UK (www.gov.uk)
You will be required to complete Functional Skills mathematics and English (where applicable), Employment Rights and Responsibilities and British Values
Training Outcome:
On the successful completion of the apprenticeship, then the offer of a full time permanent position within the nursery
Employer Description:We are a registered charity providing early years education to children aged two to school. We offer 16 places to 2 years olds and 32 places to 3-year-old. We are term time only.Working Hours :Monday - Friday, 08:30 - 15:20. unpaid break 20 mins
Attend college 1 day per week at SGS college Filton CampusSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
FRONT RECEPTION
To provide a professional, efficient and welcoming reception in line with the service requirements of the school. To manage the intercom system whilst having a high regard for safeguarding and security
To ensure all visitors sign in and are provided with a visitor's badge in accordance to the school’s security procedures
To carry out robust checks on all visitors' identification/DBS in accordance with the school’s safeguarding policy
To be responsible for checking in daily supply cover, completing all necessary vetting documents and issuing a welcome pack to all new visitors
To answer the telephone in an efficient and professional manner, dealing with front-line enquiries from staff, pupils and visitors whether in person or by telephone; passing on messages to the relevant member of staff
To accept and sign for deliveries
To be responsible for dealing with all postal correspondence - opening and distributing internal and external post/correspondence as appropriate
ADMINISTRATIVE DUTIES
To assist the Headteachers PA/Office Manager and the Senior Leadership Team with administrative support
To provide general clerical support and to undertake filing and photocopying as required
To monitor the primary admin email account, responding where necessary to and distributing emails to relevant members of staff in a timely manner
To be responsible for maintaining and updating the whole school calendar ensuring all school activities are visible in accordance with the PDP
To be responsible for website admin including school calendar, letters, news updates etc.
To be responsible for generic displays i.e. behaviour boards, exhibitions – ensuring they are correctly always displayed and kept tidy
To manage the payment registers on ParentPay for Breakfast Club, Teatime Club and nursery fees
• To maintain the Letter Sent Spreadsheet, uploading all letters and messages sent out to families
GENERAL
To ensure that all duties and responsibilities are carried out in accordance with the school’s Health and Safety at Work Policy
To comply with the School’s Equal Opportunities Policy
To maintain a high and appropriate level of communication in writing, orally and electronically
To ensure all information is treated confidentially and to always have absolute discretion
To be proficient in the use of Excel spreadsheets and other IT packages such as Word, Parent Pay, Outlook
TRAINING
• To undertake training as required to be effective in carrying out all duties, including safeguarding trainingTraining:This apprenticeship is delivered as a weekly day release. You will attend college once a week in Stratford.
Level 3 Business Administrator Standard
Behaviour, Skills and Knowledge
Training Outcome:There is an opportunity to secure a permanent role at the end of completing the apprenticeship.Employer Description:UST is a partnership of schools, universities, and public and private sector bodies. We are uniquely placed to change the educational landscape for the pupils, staff, parents and wider communities whom we serve.
A key strength of the Trust is its Trustees, appointed from our world leading and internationally renowned University Partners, and from key organisations in both the charitable and statutory sectors.Working Hours :Monday to Friday 8.00am to 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Job duties:
To ensure operational policies and procedures implemented by Banana Moon.
Franchise are adhered to, ensuring relevant legislation is met.
Maintain and promote the brand of Banana Moon Franchise.
To support and demonstrate inspiring and ambitious practice.
Respond professionally to complaints (verbal/written), recording and reporting to management and assist positively with any actions required.
Assist with Head Office Visits and Inspections.
Adhere to room ratios in line with policy and rotas.
Ensure daily room registers and records of children in attendance are accurate.
Adhere to Health and Safety policies, completing risk assessments, hazard logs and documentation as set out in the operational plan.
To participate in the emergency and security procedures such as emergency evacuation, door security and e-safety.
Be alert to issues of safeguarding, ensuring that the welfare and safety of the children and adults is paramount, recording and reporting any concerns to the DSL.
Maintain high standards of cleanliness and hygiene in practice, ensuring relevant documentation is completed as required.
To administer first aid and medication as appropriate and keeping the manager informed of any actions.
Active involvement in staff meetings, which support continually evolving high standards of practice.
Participate in the induction process for students’ continuing a programme of mentoring and guidance.
Participate in safer recruitment process, providing trial feedback on candidates.
To understand key children’s culture, level of development and identify next steps with line mangers support.
To work with colleagues in observation, assessment, and planning, to ensure the provision of a stimulating environment with a balance of challenging and inspiring child/adult lead activities reflecting children’s individual needs and interests.
To ensure the detailed record keeping for key children’s development maintaining these records on a regular basis with quality meaningful observations and assessments and to involve families in the process of planning and sharing of children’s progress.
Oversee the settling in of new children in a sensitive manner, ensuring all relevant documentation is completed, liaising closely with families and staff to ensure home life and children’s interests are utilised for reassurance.
Customer Service Operations
To participate in informative, professional, and welcoming show arounds to prospective customers.
Maintain confidentiality of sensitive family information whilst adhering to child protection policy and procedures.
Contribute to nursery communication with families via newsletters, open days/evenings, building and maintaining strong key person relationships.
To undertake such other duties as reasonably requested by the Manager to work in a flexible way when occasions that tasks arise which are not specifically covered in their job description.
Training:The successful candidate will start a Early Years Educator Level 3 qualification with Eden Training Solutions.
This will be delivered on a Hybrid role with a mixture of face to face visits, webinars and online sessions.Training Outcome:
The opportunity to progress into team leader and management roles will potentially be available to suitable candidates.
Employer Description:About our team-
At Banana Moon Billericay we are very lucky to have such a talented team who are your best cheer leaders to support you with your career path.
We will always look further into ways that you can create different areas, activities and expand your knowledge to empower you in your development.
Every other month as a team we all go out for a meal and or team building activity such as Axe throwing or Crazy Golf.
There is an annual Black tie event with Banana Moon which the directors pay for you to attend. All you need to do is find the outfit and guess who you are going to impress with the top secret event details and guest line up kept under wraps till the very end!
Each member of staff is given a Easter and Christmas celebration treat what will you choose this year, will it be Chocolate or Wine?
As a management team we provide a employee of the month and staff appreciation treats for all of the team.
After a long day you don't need to be tidying the floors for the 10th time that day we have a cleaner that comes in and will tidy our toilets and mop the floors so you don't have to!
Make your workplace your own happy place and enjoy every minute of what you do. Being with Banana Moon Billericay help you to progress in your career and will support you along the way to be the best version of yourself you can be!Working Hours :Shift pattern available and to be discussed at interview, 30-40 hours over 3-5 days).
No weekend work.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
