Cyber Security Software Engineer - Zurich, Switzerland
(Tech stack: Architecture, Implementation, Azure Tenant Configuration, Defender Products (Defender for Endpoint, Defender for Identity, Defender for Office 365, Defender for Cloud), Sentinel Configuration and Automation, Infrastructure as a Service (Firewall, VPN, WAF, Load Balancer, etc.), Logic App Automation in Microsoft Azure Environment, AWS, Incident Analysis using Microsoft Security Tools, Customer and Internal Employee Training Support, Security Reference Architecture Design, CSA, ISO 27001/2, ISO 27017, ISO 27018, or NIST Cyber Security Framework Knowledge and Practical Experience, SIEM (Splunk, MS Sentinel), Log Management, Vulnerability Management, Incident Response, Security Monitoring, Penetration Testing, Linux Security, Threat Intelligence Analysis, Cloud Security Architecture, Network Security Protocols and Technologies, Secure DevOps Practices, Cryptography and Key Management, Secure Software Development Lifecycle (SDLC), Identity and Access Management (IAM) Solutions, Data Loss Prevention (DLP) Technologies, Incident Response Plan Development and Execution.
We have several fantastic new roles for Cyber Security Software Engineer to join an ambitious Financial Investment company. This is your chance to work with the sharpest minds in private wealth management and financial software development. Our client’s latest product release has changed the way people view private wealth management and allowed them to provide their clients with an individualised, scalable asset management framework that is unrivalled in today’s market place.
Our client is looking for passionate Avaloq Engineer candidates with experience in some or all of the following (full training will be provided to fill any gaps in your skill set): Architecture, Implementation, Azure Tenant Configuration, Defender Products (Defender for Endpoint, Defender for Identity, Defender for Office 365, Defender for Cloud), Sentinel Configuration and Automation, Infrastructure as a Service (Firewall, VPN, WAF, Load Balancer, etc.), Logic App Automation in Microsoft Azure Environment, Incident Analysis using Microsoft Security Tools, Customer and Internal Employee Training Support, Security Reference Architecture Design, CSA, ISO 27001/2, ISO 27017, ISO 27018, or NIST Cyber Security Framework Knowledge and Practical Experience, SIEM (Splunk, MS Sentinel), Log Management, Vulnerability Management, Incident Response, Security Monitoring, Penetration Testing, Linux Security, Threat Intelligence Analysis, Cloud Security Architecture, Network Security Protocols and Technologies, Secure DevOps Practices, Cryptography and Key Management, Secure Software Development Lifecycle (SDLC), Identity and Access Management (IAM) Solutions, Data Loss Prevention (DLP) Technologies, Incident Response Plan Development and Execution.
This is your opportunity to be part of a new, technically challenging project and to be involved in the creation of a new application from scratch.
All Cyber Security Software Engineer positions come with the following benefits:
Shares in the company.
Pension scheme.
3 hours ‘free time’ each week to investigate new technologies.
An annual training allowance of CHF 4,500.
27 days holiday (excluding Public Holidays) plus your birthday off.
Flexible working hours.
Access to free online yoga classes which take place over lunch or after work.
Location: Zurich, Switzerland/ Hybrid Working
Salary: CHF 100,000 - CHF 140,000 + Bonus + Pension + Benefits
To apply for this position please send your CV to Charlie Skipper at Noir.
Applicants must be based in Switzerland and have the right to work in Switzerland even though remote working is available.
NOIRSWITZERLANDREC
NOIREUROPEREC
NOIREURNET
NC/CS/CYBZUR100140....Read more...
Für einen preisgekrönten Anbieter von Automatisierungs- und Digitalisierungstechnologien mit Sitz in Essen suchen wir den neuen Senior SAP EWM/LE Business Berater/in.
Verantwortlichkeiten:
Entwicklung und Umsetzung von Prozessoptimierungen in der Lagerlogistik auf Basis von SAP EWM.
Bearbeitung von Fragestellungen im gesamten Bereich EWM und den angrenzenden Schnittstellen
Implementierung von SAP EWM im Rahmen des globalen SAP-Rollouts
Der geeignete Kandidat sollte folgende Eigenschaften mitbringen:
Gute Deutsch- und Englischkenntnisse
Einschlägige Erfahrung in einer vergleichbaren Funktion.
IT-Kenntnisse wie SAP MM, LE, EWM, MS-Access
Wenn Sie interessiert sind, kontaktieren Sie bitte unseren Berater für ein vertrauliches Gespräch unter den angegebenen Kontaktdaten oder klicken Sie auf "Bewerben", um eine aktualisierte Kopie Ihres Lebenslaufs zu senden.
Cavendish (Recruitment) Professionals Ltd ist stolz darauf, ein Arbeitgeber der Chancengleichheit zu sein, und wir glauben, dass Inklusion bereits bei den Bewerbern beginnt. Alle qualifizierten Bewerber werden unabhängig von Geschlecht, Rasse, Alter, sexueller Orientierung, Religion oder Weltanschauung bei der Einstellung berücksichtigt.....Read more...
We are seeking to recruit the new Senior SAP MM/LE Business Consultant for an award-winning automation and digitalisation technology provider based in Essen.
Responsibilities:
Development and implement process optimisations in warehouse logistics on the basis of SAP MM.
To deal with issues in the entire field of MM, and the adjacent interfaces
Implementation of SAP SAP MM as part of the global SAP rollout
The suitable candidate should have the following qualities:
Good level of German and English
Relevant experience in a comparable role.
IT skills like SAP MM, LE, EWM, MS-Access
If you are interested, please contact our consultant for a confidential discussion using the contact details provided or click apply to send an updated copy of your CV.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
We are seeking to recruit the new Senior SAP EWM/LE Business Consultant for an award-winning automation and digitalisation technology provider based in Essen.
Responsibilities:
Development and implement process optimisations in warehouse logistics on the basis of SAP EWM
To deal with issues in the entire field of EWM, and the adjacent interfaces
Implementation of SAP SAP EWM as part of the global SAP rollout
The suitable candidate should have the following qualities:
Good level of German and English
Relevant experience in a comparable role.
IT skills like SAP MM, LE, EWM, MS-Access
If you are interested, please contact our consultant for a confidential discussion using the contact details provided or click apply to send an updated copy of your CV.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
THE ROLE:
This heavy industry manufacture has a large maintenance team supported by a strong asset management department
You will be responsible for carrying out a variety of mechanical testing and analysis on all the equipment on site ensuring preventative solutions are employed before serious mechanical failures.
Duties will include:
Condition Monitoring
Vibration analysis.
Oil analysis.
Wear monitoring.
THE CANDIDATE:-
The ideal candidate will have relevant “reliability” experience and ideally a background using mechanical skills within a manufacturing environment (mechanical qualification / apprenticeship ideal).
You will have previously carried out similar testing. As reporting is a key part of your analysis process you will be required to proficiently use various MS Office programmes including: Word, Excel, and Access.
*Candidates with combined experience in maintenance / fitting and a level 3 qualification may be considered for a higher salary role up to £42k
BENEFITS:-
Days shift Mon - Thu - 08.00 -16.30 (15.30 on Friday) -39 hrs p/w
Salary: £35,000 (to £40,000 with level 3 mechanical qual)
Holidays: 25 Days + Bank Hols
Contributory Pension matched up to 8%
This position would suit candidates with he previous title of: Condition Monitoring Technician, Condition Monitoring Engineer, Mechanical Technician, Mechanical test Technician, Reliability Technician, Reliability Engineer, Mechanical Engineer.....Read more...
Application Packager (SC or DV Security Cleared)
Polar Recruitment are currently recruiting on behalf of one of the worlds’ leading IT Services providers for an experienced Application Packager to join the Software Discovery & Application Packaging Team, who are responsible for the end-to-end delivery and ongoing lifecycle management of applications and Operating System gold builds for prestigious customers.
The successful candidate will have proven experience of software application packaging, excellent communication and customer service skills, and a collaborative nature, working closely with key stakeholders and wider IT support teams.
Skills & Experience
Current/Active Security Clearance at SC or DV level.
Proven experience of Application Lifecycle Management in an Enterprise environment.
Strong Application Packaging experience using Flexera AdminStudio & ORCA
Expert understanding of MSI technology
Expert understanding of APP-V
Experience of large-scale OS migration projects (Windows 7/10) and software deployments (MS Office)
Familiar with Operating System Deployment (OSD) tools such as MDT
Experience with SCCM 2012 (or higher)
Experience of SCCM / WSUS patching technology
Microsoft Active Directory 2003-2016 server
Microsoft Group Policy Objects (GPO’s)
Understand and input into desktop engineering standards, processes, and best practices
Some scripting skills (e.g. BAT, PowerShell, VB or C# Scripts)
Broad understanding of IT infrastructure - basic knowledge of project management tools/techniques, cloud/networking technologies, awareness of Change / Release Management etc.
Desirable
ServiceNow
ITIL Foundation
Application layering (VMware App Volumes)
The Application Packager will be rewarded with an exciting role with a global leader in the IT Services space, allied to superb career advancement opportunities (including access to a large library of training courses & accreditations to support personal and technical development), an attractive salary and comprehensive benefits package including Private Medical & Health Insurance, Company Pension Scheme, Income Protection, 23 days Holiday (rising to 25 days, plus the option to buy or sell additional holiday), Life Insurance, and more.
In addition, access to on-site facilities including Gym, Café and Costa Coffee, and some flexible working, on a hybrid basis (after initial on-boarding/integration period) will be available to the successful candidate.
....Read more...
An exciting new job opportunity has arisen for a committed Clinical Team Leader - Cardiac & Neuro Ward to work in a reputable, exceptional private hospital based in the South Kensington, London area. You will be working for one of UK’s leading health care providers
This is private hospitals which offers treatment for both adults and children, and are dedicated to providing world-class care to patients
**To be considered for this position you must be qualified as a Registered Nurse with a current active NMC Pin**
As the Clinical Team Leader your key responsibilities include:
Using your knowledge and experience to a role model and to drive up the standards of clinical care
Provides leadership and be highly visible and accessible to patients and staff
Support with identifying deficits and implement programmes to address the issues with the delivery of patient care
Support quality improvement initiatives to drive up high quality clinical care
Ensure Health and Safety measures are adhered to
Communicate effective information to patients/relatives/carers/ and all members of the multidisciplinary team in line with information sharing guidelines
Deputise for the Deputy Matron as required and developing scope for future career Opportunities
The following skills and experience would be preferred and beneficial for the role:
Evidence of clinical experience in the relevant area and ability to function at level required of the post
Experience of being involved in the implementation of change
Evidence of professional leadership, leading to innovation in practice
Evidence of continuous professional development
Excellent communication skills, written and verbal presentation skills & report writing
Negotiating and influencing skills
Strong analytical skills and ability to consider the wider picture
Computer literate with good knowledge of MS word, outlook, Excel
The successful Clinical Team Leader will receive an excellent salary of £39,330 - £46,270 per annum. This exciting position is a Full Time role working 37.5 hours a week. In return of your hard work and commitment you will receive the following generous benefits:
**£3,000 Golden Hello Bonus + £5,000 Relocation Support**
Staff bonus scheme
Pension scheme
Life insurance
Range of offers and discounts through the company portal
Season ticket loans
Market leading private medical insurance (for you but with the option to add additional family members at discounted rates)
Personal health assessments
Option to join dental insurance scheme at a discounted rate
Access to Grow, our online portal which has a variety of resources to aid personal development, and much more
Access to a Cycle to Work scheme
Access to an employee assistance programme, giving free support on a variety of areas e.g. legal advice, financial issues, counselling etc
25 days holiday rising to 27 days after 5 years
Ability to buy and sell holidays
Will consider VISAS
Reference ID: 5827
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
.NET Software Engineer - Stuttgart, Germany
(Tech stack: .NET Software Engineer, .NET 8, C#, MS-SQL, SQL Server 2022, Azure, Jira, Git, Camunda, CSS3, TypeScript, Programmer, Developer, Architect, Softwareentwickler, Entwickler, .NET Software Engineer)
Founded in 1930, our client is a leading investment manager with offices in Europe, Asia and North America. They manage over €120 billion across all asset classes and employ over 2.000 people around the world. Working in tandem with Microsoft they are developing revolutionary .NET 8 / C# software applications that have attracted much attention in the trade press.
We are seeking two .NET Software Engineer to work on these exciting Greenfield enterprise level .NET 8 / C# projects. .NET Software Engineer applicants should have strong knowledge of: .NET, C#, MVC and SQL Server.
This is a fantastic opportunity to work alongside some of Microsoft’s very best .NET Software Engineer. Our client can provide you with industry recognised training in: .NET 8, C#, SQL Server 2022, Azure, TypeScript, continuous integration, dependency injection, TDD and Agile (Scrum / Kanban). Additionally you will follow the firm’s official career progression programme with the view to being promoted into a position as an Architect within 12 – 18 months.
Location: Stuttgart, Germany / Remote Working
Salary: €70.000 - €95.000 + Bonus Benefits
Shares in the company.
3 hours ‘free time’ each week to investigate new technologies.
An annual training allowance of €4.500.
Flexible working hours.
Work from home options.
Pizza and beer Fridays.
Access to free yoga classes which take place over lunch or after work in their fitness studio.
Applicants must be based in Germany and have the right to work in Germany even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRGERMANYREC
NOIREUROPEREC
NOIREURNET
NC/DK/STU7095....Read more...
Holt Executive are partnered with a leading electro-optics design and manufacturing business, which is seeking a Senior Electronics Engineer to join their growing Engineering team.
The successful Senior Electronics Engineer will be responsible for proactively developing innovative electronics while providing valuable leadership to the team.
Key Responsibilities for the Senior Electronics Engineer:
- Provide expertise in circuit design, components, and PCB technology.
- Working in technology areas of EMC, Power Management, Servo Control, processor interfacing and communications.
- Provide expertise in the realms of power and signal transmission over wired medium with the ability to define and objectively review an overall architecture, including power management, system wiring and knowledge of production processes.
- Hold a pivotal role within a project and set the standards of good engineering practice, leading by example, and being seen as an expert in their given field.
- Review and analyse processes and practices within the department, driving and encouraging innovation across the board. Regularly communicate with senior management, customers and other key stakeholders maintaining a focus on tactical and some strategic oversight of projects, technology, and team development.
- Take a lead role in developing or enhancing technology within the business, providing subject matter expertise for technology areas and applying these to R&D development activities or projects.
- Technical leadership of multi-disciplined projects, with the ability to foster a culture of a systematic approach while providing our customers with solutions.
- Provide key insights into the resource planning of engineers working under them.
- Line management role to support other engineers as part of a smaller sub-team overseeing training and development needs.
Key Skills and Experience for the Senior Electronics Engineer:
Essential
- Strong degree in a related discipline accredited by the IET. Typically, 6 years of relevant experience is expected.
- Proven experience in leading and/or supervising projects or people for routine and non-routine work.
- Solid all-round theoretical and practical understanding of electrical and electronic designs
- Ability to complete analysis-based activities i.e. (circuit emulation, performance, or power budgets).
- Ability to assess and highlight key project risks, schedules, and mitigations and identify critical design activities.
- Overall awareness of the full project lifecycle ranging from opportunity/bid development through to continuing customer support.
- A proven track record of innovation-based approaches to all aspects of engineering/leadership.
- Ability to investigate and fault-find technical problems at PCB or system level, with the capability to identify root causes or procedural reforms.
- Accredited as a Chartered Engineer or working towards Chartership.
- Embedded Software Design, including ARM/KEIL.
- Experience with EMC to military standards, with the ability to manage, plan and resolve issues at an architecture and embedded level.
- Knowledge of Motors and drive technology with the ability to calculate motor performance.
- Awareness of control systems analysis and performance techniques with the ability to articulate these to fellow engineers/Stakeholders.
- Practised in the use of analysis and simulation tools such as Python, Matlab, Simulink, LT-Spice, Simetrix etc.
- Familiar with management tools such as JIRA, Confluence, MS Project.
- Practised in the use and management of PCB design tools such as Altium, Cadence OrCAD.
- Familiar with design resilience techniques such as Failure Mode Effects Analysis.
- Awareness of Lightning Direct and Indirect Effects.
- Familiar with the design of electronics within harsh environments typical with Military equipment.
Company Benefits:
- 37.5 hour working week and lunchtime finishes on a Friday.
- 28 days annual leave and Christmas closure.
- Employee Help@Hand Service gives you and your family access to four key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Company Share Incentive Plan and Save as You Earn Scheme.
- Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across all sites to support and promote well-being.
- Employee discounts scheme (including access to an additional wellbeing hub).
- Excellent Learning & Development opportunities.
If your skills and experience match this Senior Electronics Engineer opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com
....Read more...
Our client is a leading plant hire company and provider of specialist attachments to the construction industry across the UK and Ireland.
This is an exciting opportunity to join the team as a Transport Planner in their office in Wembley. You would be a detail oriented, highly organised person joining an industry leading company that invests in its people as well as its products & services.
What is on offer:
Salary between £35,000 to £50,000
23 Days Annual Leave
Access to discount 100's of high street stores and shops
Responsibilities:
Lead nationwide plant deliveries with large HGV fleet.
Plan & execute efficient plant machinery transport to sites.
Coordinate delivery/collection (deadlines, vehicles, drivers).
Manage resources for on-time, accurate deliveries.
Collaborate with site managers for tailored transport.
Monitor transport providers & resolve service issues.
Communicate with internal/external stakeholders (deliveries).
Ensure compliance with health & safety/environmental regs.
Maintain accurate transport operation records.
Implement improved transport systems (tracking/reporting).
Follow company policies & procedures.
Resolve transport issues proactively (communication/solutions).
Schedule vehicle maintenance with mechanics.
Provide excellent customer service (phone & email updates).
Liaise with internal/external departments.
Handle data per DPA, GDPR & company policies.
Experience:
Transport route planning expertise.
Strong organizational & problem-solving skills
Proven experience in construction/heavy machinery transport
Expertise in transport regulations & software
Excellent communication & interpersonal skills
Thrives under pressure & meets deadlines.
Proactive, self-motivated, & takes initiative.
Strong administrative & MS Office skills
Construction/plant sector experience a plus
If interested, please get in touch with Tom on 020 3008 5212 or click “Apply” to forward an up-to-date copy of your CV.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate’s experience. All qualified applicants will receive consideration for employment regardless of gender, race, age, sexual orientation, religion, or belief.....Read more...
Backup & Storage Support Engineer
Polar Recruitment are currently recruiting on behalf of one of the worlds’ leading IT Services providers for an experienced Backup & Storage Support Engineer to be based at a prestigious customer site, delivering a range of support functions including installation, monitoring, troubleshooting and diagnostics of Backup and Storage solutions.
Responsibilities
Lead support and improvement of the estates’ Backup & Storage solutions
Provide 3rd line technical support, and assist 1st/2nd line support resolution within agreed SLA’s
Meet agreed build standards
Explain technical concepts and provide guidance to the customer
Assist the 3rd line support team with projects and problem resolution, and provide MS Windows support where applicable.
Skills & Experience
Essential;
2 years + experience with Backup & Storage technologies and solutions, preferably with various operating systems, applications, databases, and virtualisation.
Strong Backup & Storage technical skills including (some of); Veritas Netbackup and BackupExec, IBM Spectrum Protect and Spectrum Protect Plus, NetApp Filers, Hitachi Storage.
Detailed knowledge of backup and storage methodologies to assist in defining policies and processes.
Broad IT infrastructure understanding; (e.g. Windows Server/AD/Exchange/SQL, AIX, VMware, Oracle etc.)
Ability to write quality technical documentation for all aspects of the technical infrastructure
Strong 3rd line support skills and experience managing service requests/incidents and problems.
Excellent communication and customer service skills.
Holds, or able to attain, Security Clearance at SC Level
Desirable;
Highly Available Storage solutions
SAN Fabric
Storage/Backup technical certification.
ITIL Certification
Working knowledge of SM9/SNOW or similar
The Backup & Storage Support Engineer will be rewarded with an exciting role with a global leader in the IT Services space, allied to superb career advancement opportunities, an attractive salary and comprehensive benefits package including Private Medical/Health Insurance, Company Pension Scheme, Income Protection, 23 days Holiday (rising to 25 days, plus the option to buy or sell additional holiday), Life Insurance, and more.
In addition, access to on-site facilities including a subsidised on-site restaurant and free parking will be available for the successful candidate, along with some flexible working, on a hybrid basis.
....Read more...
Do you have good problem-solving skills to enable you to identify attendance barriers, are you able to analyse data, and create tailored evidence-based strategies to enhance attendance rates?
Do you have knowledge of attendance policies and regulations. Are you able to manage multiple complex prioritities under pressure?
Are you resilient, flexible and able to follow our ethos and culture - New Beginnings- Positive Future every day.
If so then this is the job for you!
We are looking to looking to appoint a committed and enthusiastic individual to undertake the role of School Attendance Assistant within the Pastoral Team.
The person we are looking for will:
have a high level of emotional intelligence
be able to manage multiple complex priorities under pressure
be able to build and maintain good relationships with pupils, parents and carers, staff, schools and educational and safeguarding professionals
be able to manage their own time and work to deadlines
have experience of handling sensitive and confidential material
understand and support the schools policies and ethos
have a thorough understanding of safeguarding and its application and implementation
have good ICT skills (Familiarity with MS Office is essential. Knowledge of SIMS and CPOMS is desirable)
be able to work in a team and have a good sense of humour
The school provides full time education for pupils between 11-16 who are permanently excluded, at risk of permanent exclusion or are otherwise unable to access a mainstream curriculum. Our aim is to match provision closely to the needs of individual children and young people. We see the needs of all our pupils as centring on their capacity to learn and make progress and seek to address the barriers to success that they face. We have provision in 5 centres across the city and commission further placements with Alternative Providers in a wide variety of settings.
All staff are expected to be flexible about where in Manchester they are based and may be asked to work across the city (initially the base is likely to be in Chorlton).
Please forward a CV and covering letter
Integra People is committed to safeguarding children and young people. All post holders are subject to appropriate vetting procedures and a satisfactory enhanced Disclosure and Barring disclosure. Integra People promote equal opportunities and diversity for employees, workers and applicants. We follow GDPR laws to ensure the protection and privacy of your data.Apply for this ad Online!....Read more...
Cleaning Manager - FM Service Provider - Historical Site - Central London - £39k per annum Exciting opportunity for an experienced Cleaning Manager to work for an established Facilities company on a unique site based in Central London. The successful candidate will have a proven track record working in Cleaning Management and can start immediately.Hours / DetailsMonday to Friday08:00am to 17:00pmContract type - Permanent Site basedKey Responsibilities:Responsible for cleaning services directly contracted to the tenant offices and retail units which are predominantly delivered outside normal office hoursResponsible for all services provided to public and non-public washrooms, such as feminine hygiene services, air fresheners, hand cleansing, waste removal and consumablesResponsible for the provision of window cleaning services, its safe delivery and client liaison regarding access and frequencyManagement of waste disposal contractors, accountability of controlled waste, bulk waste Responsible for the management and delivery of all pest control services across the site and the interpretation of monthly reports Responsible for the expenditure and control of assigned budgets for all soft services and payroll ensuring that all operations are delivering value for money and within expenditure parametersContinually monitor the agreed budgets for all soft services ensuring compliance within budget whilst considering any budget variations in preparation for annual budget review Conduct regular team meetings with all staff informing the team of their overall performance Address health and safety issues, undertake Toolbox Talks, induction of new staff and sharing general information regarding the wider business Responsible for the statutory compliance of all soft service operations ensuring that operations are delivered safely and in accordance with the site policiesResponsible in ensuring that all teams are fully resourced in the most efficient manner liaising with corporate HR regarding recruitment, leavers, absence management, discipline and performance management Ensure that the entire facilities services operation achieves a high standard of services at all times, reporting all building faults to the Help Desk for action Meet regularly with the Account Manager (AM) to demonstrate that all operations are delivering the required standardsLiaise on a regular basis with stakeholders and tenants to gauge perception of service delivery and deal with any issues as they arise Capable of managing a team of 40 to 50 cleaners/supervisors Requirements:Waste management and front of house servicesDirectly responsibility for the management and delivery of cleaning operations in a diverseand challenging environmentManaged auditing processes for a range of services and performed to service KPI’sExcellent communication (both written and verbal) and presentation skillsCompetent in the use of IT including all MS Office packagesDemonstrate a proven track record in delivering excellence in the facilities services environmentIOSH qualifiedFinancial management of an equivalent value in budget for staff, contractors and commoditiesRelevant personnel management skills and experienceDirect responsibility for operational H&S compliance Please send your CV to Jordyn at CBW Staffing Solutions for more information.....Read more...
Job Title: Contact Centre Manager Hours: Full time – Monday to Friday Type: Fixed term for 12 months covering Maternity Location: Southwark, SE1 Salary : £50,000 Per annum Our client are looking for a Contact centre manager to manage all aspect of the Contact Centre’s daily operation and service delivery covering maternity for 12 months managing a team of up to 25 people, you will be pivotal in the overall performance and success of the Customer Experience team You will:
Ensure enquiries from all access channels -calls, email, web portal chatbot and social media are handled and responded to in a timely manner, and in line with our corporate objectives
Be maintaining wait time within the proposed target, delighting customers by offering a first-class service, adhering to Wandles’ service offer
Be working with team leaders monitoring calls to assess and improve the quality of staff performance
Develop contact centre academy to centre of excellence.
Be managing poor performance
Develop a culture of resolutions at the first point of contact including complaints handling
Be tracking user feedback, key performance indices and other statistics
Prepare reports and where appropriate making presentations as required
Be working across the organisation to reduce avoidable contact, collaboratively resolving customers enquiries by taking ownership
Be taking responsibility and championing use of all systems including the CRM system (Dynamics) for the frontline and wider organisation
Be communicating service goals so that contact centre staff understand their role
Role modelling values and create a positive working culture
Be setting and meeting performance targets and carrying out periodic 121 and appraisals
Be recruiting and maintaining staffing level to the agreed establishment
Be responsible for training and development of staff, ensuring well rounded knowledge of all frontline service
Be working closely with all stakeholders including IT, telephony service provider, Mears, K&T and other contractors in ensuring operation readiness
What you will need to have:
Proven supervisory experience in the call centre industry, preferably within Social Housing
Proven mentoring, coaching, motivating skills and staff upskilling
Proven experience in introducing a continuous improvement culture, customer satisfaction, putting the customer at the heart of what we do
Excellent communication skills - oral and written skills, people management, innovation, and problem-solving skills
Strong organisational, planning, and analytical skills
Excellent knowledge of MS Office, especially 'Excel' and ILM in Management
Good knowledge of the contact centre, processes, and industry trends
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk....Read more...
Job Title: Customer Care Adviser
Work Location: - London E20 (hybrid)
Contract Type: Temporary
Weekly Hours: 35 Hours per week
We are currently recruiting for a Customer Care Adviser. The successful candidate will be responsible for providing a positive customer experience and resolving a broad range of enquiries at the first point of contact. They will also liaise with external agencies and stakeholders, as well as other members of staff, where enquiries cannot be resolved within the contact centre. Key responsibilities
Deal with a wide range of enquiries in accordance with established processes, procedures and policies with internal and external contacts in person, by phone, email and letter in order to provide an excellent customer experience and resolution at first point of contact.
Arrange appointments or pass details on to other members of staff, where enquiries cannot be resolved within the contact centre.
Liaise with external agencies and stakeholders about the good management of estate services.
Provide a professional front line service to customers through various channels of communication.
Contact customers to make appointments so that trades people can access properties and repairs can be carried out.
Record information appropriately relating to enquiries, transactions and survey results in accordance with established processes, procedures and policies.
Raise Purchase Orders and payment requests, using Finance systems for invoice payments.
Ensure that all information recorded on the systems is up-to-date, professional, factual and readily understood by others.
Obtain information on behalf of customers from other departments to enable clear and comprehensive responses to be provided.
Support preparation of letters, newsletters and other communications to residents, as required.
Ensure customers are kept informed of any delays in delivering a service and of the reasons for these delays, and the action being taken to minimise delays and restore service delivery.
Ensure all information and advice provided to customers is clear, in accordance with policies, procedures and service standards, and takes into account the individual customer’s circumstances.
Update customer information as a matter of course and when finding data errors in any systems, take personal responsibility for ensuring the necessary corrective action is carried out.
Comply with all aspects of the organisation’s Health & Safety Policy, ensuring that any potential risk or breach is reported to the Team Leader.
Essential Criteria
Previous experience of working in a customer service environment.
Previous experience of providing front line services to the public and/or residents.
Previous experience of working in a target driven environment.
Previous experience in working at a high level of IT.
Good attention to detail.
Excellent interpersonal and communication skills.
Excellent telephone manner.
Fast learner.
Able to organise and prioritise workload, and meet deadlines.
IT literate, MS Office applications.
Strong oral and written skills.
Positive disposition to change.
Able to work in an agile way.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk....Read more...
Senior Bordereau AdministratorJob Type: Full Time, PermanentLocation: West MallingSalary: £CompetitiveBenefits
A people centric culture, supported with mentoring and development opportunities.Competitive base salary dependent on level of experience & qualifications.25 days holiday, plus bank holidays and our purchase/buy back scheme.2 CSR volunteer days for a charitable cause of your choice.Company Contributory Pension.Life assurance benefit – x4 annual basic salary.An extensive Employee Assistance Programme, including 24/7 access to a private GP.Various discounts on lifestyle and entertainment via our ‘Advoperks’ membership.Exam study and support.
About usWoodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession.The Vacancy – Senior Bordereau Administrator:We are looking for an experienced Senior Bordereau Administrator to work within our DCA and Desktop team based in Kings Hill, West Malling.Our DCA and Desktop team allocate, monitor, handle and authorise claims in line with agreed client requirements and delegated authority levels as well as managing claims from first notification of loss through to conclusion, including payment management and MI reporting.Hybrid working options are available, with 2 days based at our Head Office in Kings Hill, and 3 days working from home. This role is 37.5 hours per week, Monday to Friday, with a flexible start time from 8.30am to 9am and finish at either 5pm or 5.30pm depending upon your preference.Our culture is to support our employees with the appropriate level of guidance and mentoring to fulfil their role to the required standards and drive their career progression, so you’ll receive mentoring and training from day one.What you’ll be doing:Reporting to our DCA Manger, the role forms a pivotal part of our team. You’ll have responsibility to create, check and manage our TPA bordereaux MI and provide reconciliation of payments, incoming funds in line with agreed SLA’s. You’ll also validate payment data on our claims software and issues payment letters in line with agreed SLA’s along with producing credible MI for our DCA Clients.Main Responsibilities:
Review, check and validate claim payments from DCA funds whether by BACs or cheque.Review, check and add payment data to claim record.Receive, review and validate MI to identify and resolve any data inaccuracies before release to Clients.Ensure money laundering documentation is matches payment request.Liaise with handling adjuster to manage any data discrepancies or Insurer authority on non-DA cases that are not clear on claim record or are incorrect.Review, check and seek Insurer approval on non-DA fee payment requests in accordance with Client specific requirements.Review and ensure payments are accurate and made in accordance with Client requirements.Monitor funds requesting top-up funds when low.Review, check and allocate incoming funds from bank statements daily to reconciliation sheets and to inform accounts thereafter.Escalate to Clients when funds are low and manage key relationships in this regard.Review, check and validate month end bank statements to match reconciliations on each TPA fund.Review each bank account and report to line manager weekly with update identifying any issues with the accounts or funds.Manage workloads within small team to ensure capacities are utilised evenly.Ensure compliance with regulatory requirements at all times and highlight any contravention to the Operational Support and Compliance Manager.Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.
About you:Our ideal candidate will have experience in producing Lloyds MI and fund management information or will be able to demonstrate client account process and Lloyds MI production. Experience or knowledge of claims handling will be an advantage.You’ll also have:
Solid experience with MS Exel, including pivot tables and formula creation.Accuracy of data, with attention to detail at all times.Customer and Quality focused, providing exceptional service levels to both internal and external customers.Team focused – working with colleagues throughout the business.Target focused – making sure KPI’s and SLA’s are met.The ability to work on own initiative and as part of a team.Excellent communication skills.A positive attitude and a proactive approach to solving problems.Able to co-ordinate a variety of actions concurrently.
If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply!Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and basic DBS check.....Read more...
