Provide Technical support – Assist in troubleshooting hardware/software and network issues for end-users; escalating complex problems to senior IT staff when necessary
Install and Configure Systems – Support the setup, installation and configuration of IT hardware (Laptops, desktops, mobile phones, A/V kit in meeting rooms) and software under supervision
Maintain IT infrastructure and asset database – Perform regular hardware upgrades and take a stock check of IT Kit on a monthly/weekly basis
Document Processes & SOP’s – ensure known issue and their solutions are documented as knowledge base articles for future reference
Learn and apply Cybersecurity practices – Follow organizational security protocols and best practices
Training:The programme will be delivered in partnership with our training provider, Velocity Academy, via a block release delivery model. Delivered remotely, you will have approximately 5 study weeks over the first 12 months on the programme. At the end of the apprenticeship you will go through an End Point Assessment to ensure occupational competence prior to progressing your career with Hitachi Rail.Training Outcome:
Network Administration
Cyber Security
End User Support
Employer Description:Hitachi Rail is driving the Mobility Transition - helping every passenger, customer and community enjoy the benefits of more connected, seamless and sustainable transport. Our mission is to deliver superior, original technology and products for mobility projects around the world. Our products are designed to make sustainable mobility a reality across all areas of the global railway sector.
Everything that we do at Hitachi Rail is underpinned by our values;
Wa (Harmony): We need to show respect to our colleagues, our suppliers, our clients and our stakeholders. We show respect to earn respect.
Makoto (Sincerity): We should act with integrity in all we say and do, this shows that we are sincere in holding to our stated values. We maintain fairness in all our dealings; our reputation is founded on how we go about our business.
Kaitakusha – Seishin (Pioneering Spirit): We lead with ambition, seeking new challenges; we are not afraid to be flexible and adapt to the changing needs of our business.Working Hours :Monday to Friday with occasional weekend or evening work to help with project work.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
