Service Delivery Manager
Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile
Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote)
Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits
As a Service Delivery Manager, your role revolves around tailoring support for the company's Service Provider Partners, ensuring they derive maximum value from their partnership with the company and their suite of products and services. You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management, and technology adoption.
Key Responsibilities:
Deliver exceptional service experiences to the company’s Service Provider Partners.
Lead initiatives for the adoption and management of new technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability.
Understand customer and partner goals with our products and services, promoting best practices, leveraging expert knowledge, and advocating for self-service solutions.
Provide insights and solutions to Service Provider challenges to enhance operational efficiency and service delivery.
Act as a product expert, possessing deep technical knowledge to support internal teams and customers' ongoing learning.
Identify and propose initiatives to optimize existing service processes, tools, or systems.
Champion a customer-centric approach, focusing on low customer effort to drive satisfaction and value enhancement.
Desired Experience:
Strong Customer Service Delivery skills.
Agile working environment
Proficient in analytical and problem-solving abilities, with a proven track record of delivering solutions.
Persistent in identifying root causes of problems and implementing sustainable fixes.
Experienced in successfully driving and managing change.
Skilled in risk management and mitigation.
Capable of making business and team decisions as necessary.
Effective in working with multiple stakeholders and influencing them positively.
Able to manage time effectively and work under pressure to meet deadlines.
Knowledgeable in service management and support practices.
Apply now for full details
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
The Job
The Company:
Stable flooring and accessories company, founded over 50 years ago, with over 300 employees working in the UK and abroad.?
They offer solutions for carpets, barrier matting, wall protection and LED lighting systems, in addition to a comprehensive range of stair edging and floor trim profiles.?
Great career potential as most of the managerial roles have been filled with internal candidates who have worked their way up through the ranks.?
They provide a comprehensive and sustainable service that customers can rely on.?
The Role of the Area Sales Manager
Selling flooring into commercial markets
Via flooring contractors, specification, architects and distribution
Extremely well established area, you will be taking ownership for growing existing accounts and looking for new business.
Covers: West London, Oxfordshire and Dorset
Benefits of the Area Sales Manager
Salary £40k-£50k depending on experience.
In addition, there is also a potential bonus of up to 20% of salary, based on a mix of business performance and achievement of personal objectives.
Holiday’s 26 per annum (excludes bank holiday’s)
Laptop / Mobile Phone
Private Healthcare (After qualifying period)
Company pension scheme
Company car
Full training in the role requirements
The Ideal Person for the Area Sales Manager
External Sales person maybe at the onset of their career, ideally flooring or a construction product.
Full driving licence??
Ideal candidate "can-do” attitude, looking to build a career, must be a people person as you are dealing with customers, full training will be given.
Flexible approach to work, excellent communications skills written and verbal.?
Flexible as will be travelling to site daily
?
If you think the role of Area Sales Manager is for you, apply now!
Consultant: Amanda Ellis
Email: amandae@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Holt Executive are partnered with a global leader within the Global Connectivity space and is the market leader in global mobile satellite communications.
Our partner is seeking a Trade Compliance Specialist to collaborate with a wide range of internal and external stakeholders to ensure adherence to regulations and best practices in activities such as the Export Compliance programme for the global business.
Key Responsibilities for the Trade Compliance Specialist:
- The Trade Compliance Specialist will manage and oversee the UK administration and control of exports for controlled goods, software, and technology. This includes communicating with impacted parties to ensure seamless integration with relevant business processes and transactions.
- Assist the Compliance team in conducting Know Your Customer (KYC) checks.
- Ensure all systems and folders used for export monitoring and control are utilized and maintained effectively according to established procedures.
- Supporting the Senior Export Control Manager on matters of compliance, especially concerning areas listed in greater detail below.
- Guarantee adherence to all relevant policies and procedures for export control. Maintain proper registration upkeep for all necessary licenses and permits.
- Ensure that policies and procedures are adhered to, and all required registrations are properly maintained.
- Maintain a working knowledge of all applicable regulations affecting the UK, EU and US.
- Facilitate the authorisation signature process and maintain comprehensive records for all TAA support activities.
- The Trade Compliance Specialist will provide admin support to the compliance team including maintaining training records and for local staff.
- Provide and maintain metrics as defined by the Senior Export Control Manager.
- Conduct annual self-assessments to identify gaps and areas of risk across all areas of involvement and communicate these to the team.
- Support the Senior Export Control Manager to perform internal export control audits on each main exporting hub, including Norway, The Netherlands, Singapore, and the UK.
- Support the Senior Export Control Manager and other parts of the organization on specific projects as appropriate.
Key Skills and Experience Required by the Trade Compliance Specialist:
- Awareness, knowledge, and experience required to understand and provide guidance in exporting and importing dual-use and defence articles, technology and services under:
-
- International Traffic in Arms Regulations (ITAR)
- Export Administration Regulations (EAR)
- Office of Foreign Assets Control (OFAC)
- UK Export Control Regulations (Military and Dual-Use)
- EU Export Control Regulations (Dual-Use)
- Experience in Export Control.
- Knowledge of Sanctioned Party Screening.
- Awareness of Anti-corruption & Anti-bribery regulations.
- Experienced with working with staff at all levels of the organisation.
If your skills and experience match this Trade Compliance Specialist opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com ....Read more...
Operations Executive £24,000 part-time salary (£28,125 FTE) Fixed term for 10 months 32 hours per week, Monday to Friday flexible between 8 am and 6 pmOxford (OX4 1JE)Start date: May 15 2024
The Post As Operations Assistant, your responsibilities will include, but not limited to:Tenant Administration
Assisting the Operations Manager with a range of tenant administration, including:
• Coordinating processes for tenants moving in and out, including liaison with tenants and with Sales, Property Management, Finance and IT teams, and issuing new leases and licences from standard templates• Maintaining and updating templates of leases and licences• Keeping tenants’ electronic and paper records up-to-date• Dealing with tenants’ administrative queries• Maintenance of building plans• Issuing consents to sub-letting• Preparing and maintaining procedure documents for tenant administrative processes• Drafting terms within leases and licences, which are outside of the standard templates• Assisting with non-financial aspects of the rent review process • Coordinating the process for annual lease and licence renewals
Development of Company’s electronic Information system (Netsuite) • Assisting the Operations Manager with the development and implementation of the Netsuite system• Designing reports• Training staff in use of Netsuite• Assisting staff with importing/exporting data, producing reports, setting up dashboard
Central purchasing contracts
Mobile phones and 365 licences• Maintain employee phone list and location of phones• Order new phones within policy• Allocation of SIM cards• Check invoices from suppliers are accurate and investigate unusual costs• Monitor Office 365 office exchange licences
Utilities• Maintain gas, electricity and water usage spreadsheets• Liaise with property managers to get readings• Communicate with suppliers to ensure accurate billing• Checking electricity usage reports for half-hourly meters and investigating unusual costs• Reviewing solar credit readings and checking correct income is received
Support the full-time Operations Assistant with other central contracts (photocopiers and sanitary bins)• Dealing with annual contract renewals and obtaining best prices• Liaising with Regional Managers on requirements • Approving invoices • Preparing and reviewing annual budgets
Supporting the part-time Operations Assistant with business rates administration • Becoming familiar with business rates rules and practices• Calculating business rates liability for each of our buildings and ensuring that the correct business rates are charged• Identifying the most appropriate business rates treatment for new units/buildings• Approving business rates invoices• Notifying local authorities of changes of occupier and sorting out errors in billing• Liaising with the Valuation Office over valuations and splitting of properties, as required• Dealing with business rates queries from colleagues and tenants
General Duties• General admin support to the department• Drafting some communication materials• Filing and any other administrative tasks as required• Assist the Operations team in providing and delivering information to colleagues on roles and procedures
Other responsibilities• Working within the company’s procedures and policies• Working to improve the company's social and environmental objectives
Person Specification
The successful candidate will: • Be highly organised and efficient, with an ability to prioritise work within tight deadlines, to multi-task and to be flexible• Have strong analytical skills• Have a high level of attention to detail and precision, including having the aptitude and patience to sort out detailed problems from time to time• Be able to act quickly and effectively and use initiative• Have excellent oral and written communications skills in English, including the ability to communicate with customers on administrative details politely and effectively• Be numerate and in particular be comfortable producing simple budgets and financial reports in Excel, analysing costs and income, and using percentages and similar intermediate-level functions in Excel• Have a proven ability to be confidential• Be skilled at using Microsoft software, especially Outlook, Word and Excel• Have an aptitude for using databases• Be committed to social and environmental issues• Be considerate and comfortable working in a large, open-plan office.
Experience of any of the following would be an advantage:• The social or environmental sector• Property administration• Property law
Benefits include 25 days holiday entitlement, in addition to all public bank holidays. We offer a 3% to 7% company contribution to a pension, life insurance, a company bicycle scheme with bicycle maintenance costs, season ticket loans, interest-free personal loans, as well as other benefits.
Click ''Apply'' to be emailed information about how to complete your application.....Read more...
Operations Executive £24,000 part-time salary (£28,125 FTE) Fixed term for 10 months 32 hours per week, Monday to Friday flexible between 8 am and 6 pmOxford (OX4 1JE)Start date: May 15 2024
The Post As Operations Assistant, your responsibilities will include, but not limited to:Tenant Administration
Assisting the Operations Manager with a range of tenant administration, including:
• Coordinating processes for tenants moving in and out, including liaison with tenants and with Sales, Property Management, Finance and IT teams, and issuing new leases and licences from standard templates• Maintaining and updating templates of leases and licences• Keeping tenants’ electronic and paper records up-to-date• Dealing with tenants’ administrative queries• Maintenance of building plans• Issuing consents to sub-letting• Preparing and maintaining procedure documents for tenant administrative processes• Drafting terms within leases and licences, which are outside of the standard templates• Assisting with non-financial aspects of the rent review process • Coordinating the process for annual lease and licence renewals
Development of Company’s electronic Information system (Netsuite) • Assisting the Operations Manager with the development and implementation of the Netsuite system• Designing reports• Training staff in use of Netsuite• Assisting staff with importing/exporting data, producing reports, setting up dashboard
Central purchasing contracts
Mobile phones and 365 licences• Maintain employee phone list and location of phones• Order new phones within policy• Allocation of SIM cards• Check invoices from suppliers are accurate and investigate unusual costs• Monitor Office 365 office exchange licences
Utilities• Maintain gas, electricity and water usage spreadsheets• Liaise with property managers to get readings• Communicate with suppliers to ensure accurate billing• Checking electricity usage reports for half-hourly meters and investigating unusual costs• Reviewing solar credit readings and checking correct income is received
Support the full-time Operations Assistant with other central contracts (photocopiers and sanitary bins)• Dealing with annual contract renewals and obtaining best prices• Liaising with Regional Managers on requirements • Approving invoices • Preparing and reviewing annual budgets
Supporting the part-time Operations Assistant with business rates administration • Becoming familiar with business rates rules and practices• Calculating business rates liability for each of our buildings and ensuring that the correct business rates are charged• Identifying the most appropriate business rates treatment for new units/buildings• Approving business rates invoices• Notifying local authorities of changes of occupier and sorting out errors in billing• Liaising with the Valuation Office over valuations and splitting of properties, as required• Dealing with business rates queries from colleagues and tenants
General Duties• General admin support to the department• Drafting some communication materials• Filing and any other administrative tasks as required• Assist the Operations team in providing and delivering information to colleagues on roles and procedures
Other responsibilities• Working within the company’s procedures and policies• Working to improve the company's social and environmental objectives
Person Specification
The successful candidate will: • Be highly organised and efficient, with an ability to prioritise work within tight deadlines, to multi-task and to be flexible• Have strong analytical skills• Have a high level of attention to detail and precision, including having the aptitude and patience to sort out detailed problems from time to time• Be able to act quickly and effectively and use initiative• Have excellent oral and written communications skills in English, including the ability to communicate with customers on administrative details politely and effectively• Be numerate and in particular be comfortable producing simple budgets and financial reports in Excel, analysing costs and income, and using percentages and similar intermediate-level functions in Excel• Have a proven ability to be confidential• Be skilled at using Microsoft software, especially Outlook, Word and Excel• Have an aptitude for using databases• Be committed to social and environmental issues• Be considerate and comfortable working in a large, open-plan office.
Experience of any of the following would be an advantage:• The social or environmental sector• Property administration• Property law
Benefits include 25 days holiday entitlement, in addition to all public bank holidays. We offer a 3% to 7% company contribution to a pension, life insurance, a company bicycle scheme with bicycle maintenance costs, season ticket loans, interest-free personal loans, as well as other benefits.
Click ''Apply'' to be emailed information about how to complete your application.....Read more...
