Manage all aspects of a medical secretary role, including accurate copy typing and word processing services. This includes the typing of letters, reports, patient referrals, filling in the details for appropriate templates etc. in an accurate and quality manner, and sometimes subject to short deadlines
Process urgent and routine patient referrals through the electronic Gateway system
Monitoring the e-Referral system to ensure referrals are processed in a timely manner
Respond or action tasks or emails sent via the EMIS system on a daily basis
To maintain and keep up-to-date data logs in computerised patient records
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and tasks from either patients or services within the NHS
To maintain the computer clinic system in an accurate and secure manner
To assist with the gathering of statistics and information when required
To provide internal cover for annual leave within the secretarial department
To be able to prioritise workload
To inform lead of possible data breaches
To reply or communicate emails that come through from colleagues within NHS service departments
To help maintain the two Teldoc email systems and action/forward information appropriately and timely
Any other duties commensurate with skills and responsibilities
Training:Business Administrator Level 3 Apprenticeship Standard:
Day release at Telford College once every 2 weeks
Allocated a mentor in the workplace
Allocated a Telford College assessor to support apprenticeship
Training Outcome:
After the apprenticeship is completed, there will be the offer of a position in the medical secretary team
Employer Description:Teldoc is Shropshire’s first ‘Super-Surgery’ and is a medical practice in Primary Care. Teldoc consists of 6 sites and works alongside Shifnal & Priorslee Medical Practice, who have 2 sites.
Teldoc provides high quality healthcare in a responsive, supportive and courteous manner. We provide a service which puts our patient’s welfare at the heart of what we do.Working Hours :Monday to Friday, between 8.00am and 5.00pm, which includes a 30 minute unpaid break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Understanding of Environment....Read more...
Appointments, scheduling, and capacity management:
To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets
To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience
To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals
To schedule all chemotherapy treatment on the Medical Day Unit in line with local guidelines and protocols
To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of blood results etc
To plan ahead and to reschedule workload, when necessary, to ensure that the unit capacity is optimally utilised
To book chemotherapy prescribing clinic and treatment appointments for all patients receiving chemotherapy
Clinic management:
To plan all chemotherapy prescribing clinics, ensuing that the clinic profiles are adjusted in line with doctor availability
To pre-prepare all clinics
To manage overbooking of chemotherapy prescribing clinic
To proactively monitor chemotherapy prescribing to ensure that all chemotherapy prescriptions are pre-prescribed in line with hospital policy and liaise with individual clinicians to rectify any missing prescriptions
To arrange extra prescribing and treatment clinics to meet unusual levels of patient demand, for example after bank holidays
Tracking chemotherapy prescriptions, from confirmation to release of treatment and liaising with pharmacy regarding chemotherapy releasing status and to keep patients and nursing staff informed
Reception Duties:
To meet and greet all patients and visitors to the MDU and Centre for Urgent Care in a professional, courteous, and friendly manner
To deal calmly and sensitively with vulnerable patients and a range of difficult situations
To deal with a high volume of patients with complex needs on a daily basis, both face-to-face and over the phone
To communicate effectively with patients in relation to their use of services on the MDU, guiding patients around the Unit on arrival
To deal proactively and effectively with a wide range of enquires from clinicians, nurses and administrative colleagues, escalating to other staff when appropriate
Training:
Business Administrator Level 3 Apprenticeship Standard
PMA will deiver the training - through an oline delivery method
Sessions will be delivered once a month using Microsoft Teams
Training Outcome:
Patient Service Administrator
Medical Secretary
Employer Description:The Royal Marsden has a vital role in championing change and improvement in cancer care through research and innovation, education and leading-edge practice. We are incredibly proud of our international reputation for pushing the boundaries and for our groundbreaking work ensuring patients receive the very latest and best in cancer treatment and care.Working Hours :Monday - Friday, 08:00 - 16:00 or 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
Senior Associate Solicitor Clinical Negligence:
Are you looking for an exciting next step in your legal career? My client is a Manchester-based law firm, ranked among the top 100 out of over 10,000 firms in the UK, and recognized in the top 10 Best Law Firms to work for. With over 6,000 five-star reviews on Trustpilot, they take pride in delivering exceptional results to their clients, and they are undergoing significant growth.
The Role
You will manage a caseload of complex clinical negligence claims, focusing on higher-value cases against NHS Hospital Trusts and GPs. The role involves both pre-issue and issued work, with opportunities to handle catastrophic injury cases, including birth injuries.
You will be supported by a dedicated secretary and assistant to help meet goals and targets. The position offers genuine career progression, with the potential for partnership in the future.
What Were Looking For
- Strong clinical negligence experience, ideally with Law Society or AVMA accreditation (support provided if not yet accredited).
- Proven billing track record with experience handling high-value claims.
- Expertise in CPR and Litigation, alongside excellent client care skills.
- Ability to demonstrate empathy and understanding when working with seriously injured claimants.
- Knowledge of Proclaim case management systems (desirable).
- Team player with an organised and efficient approach.
- Willingness to contribute to marketing efforts, including blog writing and attendance at events.
Salary, Hours & Benefits
- Competitive salary with generous commission, paid monthly in arrears.
- Flexible 3/2 hybrid working model (3 days in office, 2 from home).
- Standard working hours: 8:30am 5:30pm (Mon-Thurs) and 8:30am 5pm (Fri).
- Brand new office with free gym access, roof garden, and car parking.
- 28 days holiday, with options to buy back holidays and extra holiday for birthdays after 2 years.
- Private medical insurance, death in service, enhanced maternity leave after 1 year.
- Paid attendance at AVMA two-day conference and regular lawyer training sessions.
- Active social events and sports teams, with a strong focus on Diversity & Inclusion.
Application Process
We value skill and ability above all else and encourage applications from all backgrounds. Interviews will be conducted via MS Teams or in-office and will include scenario-based questions.
Apply today to take the next exciting step in your legal career!
How to Apply: If youre a skilled Senior Associate in Clinical Negligence ready to take the next step in your career, wed love to hear from you. Please send your CV to c.orrell@clayton-legal.co.uk or call 0161 914 7357 to discuss the role further.....Read more...
