Location: Berlin, GermanyPosition: Operations ManagerSalary: €80,000 - €90,000 per annum + KPI bonusOur client is seeking a Operations Manager to spearhead their team in Berlin.This full-time role, stationed in Berlin, reports directly to the General Manager and encompasses oversight of both Berlin and Hamburg sites.The role entails managing the local team, sales, customer service, and operations, acting as a conduit for communication with HQ in Israel.The ideal candidate will be a collaborative team player with extensive management experience and a proactive approach to thrive in a dynamic environment.Key Responsibilities:
Lead, cultivate, and mentor a team of sales, community, and operations.Collaborate with the Sales Manager to oversee sales efforts and implement strategies to enhance business performance in the city.Partner with local community managers and community associates to uphold high customer satisfaction and achieve excellent NPS results.Serve as the primary point of contact for all corporate matters between the German market and HQ.Monitor budgets, collections, KPIs, and the market's performance.Engage with various HQ stakeholders, including HR, Marketing, Legal, and Finance, to ensure goal alignment.Cultivate the brand through PR initiatives, events, and collaboration with the Marketing department.
Experience & Minimum Qualifications:
4+ years of team management and business unit leadership experience.3+ years of experience in sales and/or customer service.Experience in an international environment is advantageous.Bachelor's degree in Business Management, Economics, Hospitality, Consulting, or similar field. MBA is a plus.Proficient in verbal and written communication in English and German.Proven track record of driving revenue and/or building successful teams.
Critical Competencies for Success:
Versatility across multiple disciplines, including team development, sales, marketing, customer service, and finance, is highly beneficial.Strong communication skills, both written and verbal, are essential.Analytical, organizational, and time-management skills are crucial for success in this role.Experience in working with people and managing cross-functional teams is highly valued.Enthusiasm for the company and readiness to embody its ethos, spreading positivity throughout the organization and beyond.
For further details, apply today or send your CV to clay@corecruitment.com.Due to the volume of applications, we may not be able to provide feedback to all applicants. If you haven't heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!
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