We are looking for a Sales Administrator to work on a permanent basis in Wigan.
The role is working full time Monday - Friday 9am - 5pm.
Salary is £22,600 per annum plus 25 days holiday and bank holiday plus pension etc.
Duties for the Sales Administrator:
· Processing incoming sales orders via e-mail or phone accurately and in a timely manner
· Answer and deal with customer queries
· Responding to customer orders and e-mails
Follow up order status and reporting of any problems or delays
Update customer contract details
Producing credits
Produce and check invoices
Order transport as required and liaise with freight forwarders and carriers
Producing Dangerous Goods Notes for Export purposes
Producing customs invoices
Record Export orders
Check transport invoices
Liaising with production and warehouse
Liaise with Internal and External Customers
Providing proof of delivery and copy invoices
Providing sales reports
Producing costings for products
Cover for reception and other site when required
Answering phone calls
Taking messages for other departments
Carrying out other administrative duties as required
If the Sales Administrator role could be of interest please call Rebecca at GPW Recruitment or press APPLY NOW!....Read more...
Job title – Receptionist Administrator Location – Banbury, OX16 (100% office based) Contract – Permanent Hours – Full time 40 hours per week (8:15 AM – 5:15 PM) Start Date: May 2024Our client are looking for a Receptionist Administrator to join their organisation to provide a seamless front of house service to both internal staff and external visitorsKey responsibilities
Receive and handle calls using Teams-based software and call management systems.
Provide seamless front-of-house experience for visitors and our own people.
Preparation and ownership of meeting rooms ensuring an outstanding client experience.
Accurately process incoming and outgoing post, deliveries, Couriers, and international mail.
Ensure parking and external premises are fit for purpose and maintained in conjunction with the facilities team.
Support users with meeting room technology and setup.
Overall ownership of client meeting areas and staff recreation room including, coffee machine, drinks, weekly stock ordering, and liaising with cleaners.
Work with IT to manage electronic signing in and out technology.
Maintain and order consumables, stationary, and large meeting lunch orders for the business.
Unlock premises ready for office opening.
Ownership of document archiving process
Maintain basic first-aider qualification.
Support HR, H&S, Administration, and other departments as and when required.
Candidate Requirements:
Fully computer literate, including excellent Microsoft Office skills (Outlook, Word, Excel, and PowerPoint.
Understanding of in-house systems such as CRM.
Excellent telephone manner with good interpersonal and communication skills
Ability to work under pressure and prioritise work effectively and efficiently.
Accurate data inputting skills and an eye for detail
Ability to use initiative in terms of decision-making.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk....Read more...
We are looking for a Sales Administrator to join a market leading chemical manufacturing company specialising in bespoke resin production. This is a Monday to Friday permanent position, offering an competitive salary. The primary objective of the Sales Administrator is to be responsible for day-to-day duties which will involve processing orders, follow up, transport arrangements and invoicingThe role also includes aspects of normal administrative duties; reports, filling, answering phone calls and e-mails both internal and external, occasional reception cover, any other reasonable task requested by the directors would also be included.Taking this opportunity as a Sales Administrator would mean working for a leading global producer of chemical products. This is a key manufacturing company relied on by many industries and this role is critical to ongoing operation, and success.Responsibilities of the Sales Administrator: • Processing incoming orders via e-mail or phone accurately and in a timely manner • Answering calls and dealing with customer queries • Responding to customer orders and e-mails • Follow up order status and reporting of any problems or delays • Producing credits, check invoices, and customs invoices • Providing reports and producing costings for productsTo be successful in this position as Sales Administrator, the right candidate must have a high level of organisation, strong attention to detail and the ability to build customer relationships. It will also be expected of the successful candidate to have previous experience within sales administration/customer service and possess a relevant qualification.Please apply directly for further information regarding this Sales Administrator Role.....Read more...
Test Development Engineer
How would you like the opportunity to work for one of the local area's most well-known Engineering Companies?
A market leader within their industry, with a strong order book and new markets continually being pursued with new product offerings in development. This role sits within the Test function of the business, supporting the hardware development, test and verification in order to deliver electronic or electrical components and subassemblies into projects and products
Our client seeks a Test Development Engineer who is very much a doer as a primary and a strong Test Technician as a secondary. You will be mentored and supported by the Engineering Manager
The Test Development Engineer will be an experienced hands-on individual who has sound test knowledge and capability with a background in defence, aviation, aerospace, or military would be ideal.
Responsibilities for the Test Development Engineer:
- Conduct Valve Development testing under the supervision and mentoring of R&D technicians, design engineers and the Engineering Manager, applying sound engineering practices in a timeframe consistent with business objectives.
- Design qualification test parameters for the validation of new products in accordance with project objectives and milestones.
- Apply relevant engineering standards, legislation, certification, and customer compliance ensuring comprehensive validation and reporting is delivered.
- Compile test reports as required for documenting design validation compliance and maintaining comprehensive traceability.
- Conduct concurrent engineering tasks optimising designs for manufacturing methodology, assembly, and testing processes.
- Develop test equipment capabilities and continuous improvement in data acquisition software/hardware and pressure/flow mechanical equipment.
- Conduct VAVE tasks to derivative and existing products, ensuring manufacturing costs are minimised and cost targets are achieved working coherently with production Engineers.
Experience required for the Test Development Engineer:
- Mechanical Engineering Degree, Diploma, or equivalent qualification or experience.
- Demonstrable key skills in and knowledge around materials, stress analysis, and practical mechanical assembly.
- Practical skills and good working knowledge of precision manufacturing, CNC lathes, milling, and general Fabrication.
- Experience or knowledge of engineering software, 2D and 3D CAD, FEA, CFD, Mathcad, and MS Office, preferably using Autodesk platforms (AutoCAD, Inventor, ANSYS).
- Professional and effective communication skills, both verbal and written.
- Strong organisational skills as the role will involve working on various projects simultaneously, including coordinating with other project team members, liaising with manufacturing and sales departments, reviewing progress as well as evaluating results.
- Commitment to work to deadlines and determination to see a job through to a satisfactory conclusion.
- Knowledge of high-pressure valves for Nuclear, Oil, Gas and Space.
- Knowledge of electrical engineering and solenoid design.
Benefits for the Electronics Engineer Manager include:
- Flexible working Hybrid options
- Pension
- Competitive salary
This is a full-time permanent position for the successful. Test Development Engineer
For more information simply apply now or call Ian on 07734406996 or e-mail ian.broadhurst@holtengineering.co.uk....Read more...
Job Description:Position: Office Admin/Social MediaSalary: €1,500 - €2,000 per monthLocation: Amsterdam, The Netherlands2/3 days per week (flexible with days and hours)Company Overview:Our client is a dynamic and influential business specializing in hotel design and hospitality development. With a track record of delivering top-notch hotel projects across Europe, they've earned multiple awards for their exceptional work.Role Summary:As Office Admin you'll play a pivotal role in keeping our operations running smoothly. Your responsibilities will include managing our social media channels, creating engaging content, and overseeing office tasks such as expense tracking, supply management, and travel arrangements. While fluency in English is required, proficiency in Dutch is highly advantageous but not mandatory.Key Responsibilities:
Manage diaries and coordinate travel arrangementsOrder office groceries and supplies (e.g., fruits, milk, coffee, stationery)Maintain office tidiness and handle incoming calls and mailCurate and update content on social media platformsSchedule and publish social media postsCreate captivating and interactive social media contentUpdate website content to ensure relevance and accuracy
For further details, apply today or send your CV to clay@corecruitment.com.Due to the volume of applications, we may not be able to provide feedback to all applicants. If you haven't heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!
http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment
....Read more...
Job Title: Technical Support Officer (Admin and Clerical) Salary: £15.00 P/H LTD Umbrella Hours: 37 Type: Temporary Ongoing Location: GU2 Start Date: ASAP Work Pattern: Mon – Fri | 09:00am – 17:30pm Are you passionate about contributing to a team that ensures the highest standards of housing maintenance and compliance? We're seeking a dedicated Technical Support Officer to join our client’s Housing Maintenance Team within their Technical Services department. This role offers an exceptional opportunity to be at the heart of our mission to maintain and enhance our housing services, ensuring safety and compliance across all aspects of housing management.Key Duties and Responsibilities:
Provide specialist administrative support, effectively managing repair inquiries, and ensuring resolution in collaboration with various internal teams.
Support contract administration, including property data management for cyclical decoration and repair contracts.
Offer comprehensive administrative support to Building Maintenance staff, ensuring effective performance tracking, database management, and order processing.
Assist in managing void properties, ensuring efficient turnover and adherence to KPIs.
Handle compliance inspection reviews, liaising with contractors to maintain gas safety and address urgent repairs.
Participate in meetings, manage data for disrepair claims, and maintain accurate records for compliance certificates.
Requirements:
Extensive experience in support roles within technical or property management fields.
Proven ability to understand and apply relevant legislation and regulations.
Strong ICT skills and proficiency in housing management/ordering systems.
Excellent analytical, problem-solving, and organizational skills.
Ability to communicate effectively across different service areas and teams.
Detail-oriented with a strong focus on accuracy and professionalism.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
Housing Options Officer Taunton, Somerset 4 week contract Hybrid – 2 days a Week in Office Full – Time, 37 hours, 09;00-17:30My client is looking for an experienced Housing Options Officer to start immediately. The client has stressed that driving and access to a vehicle is essential, as is a basic DBS and experience with housing I.T systems Locata/HP2.Main Responsibilities
Provide housing office and assistance to customers in line with current legislation and the organisation’s policy, providing a professional, sensitive and confidential service
To take proactive steps to comply with the Homelessness Reduction Act 2017 and be responsible for the decision making process under act.
To meet the organisation’s obligations under the prevent and relief duties of the act, in order to prevent homelessness by engaging in effective partnership working, negotiating and/or mediating, and providing accurate advice and assistance
Act as a caseworker to customers who approach the organisation with a housing need and assist them where appropriate, to retain their existing accommodation or advise them of the full range of alternative housing options available
If the customer is threatened with homelessness or becomes homeless, to complete a personalised housing plan in writing, giving details of the advice and options and regularly review individual plans
Essential Requirements
Awareness of the Housing Act 1996 and the Homelessness Reduction Act 2017 and its implementation
Housing experience/experience of Homelessness legislation and practice, and providing housing advice
Experience and knowledge of areas related to homelessness prevention such as employment and relationship issues
Experience of working with Locata/HP2 housing systems
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Housing Officer Brent, London Temporary Full TimeWe are seeking an experienced and enthusiastic Housing Officer to join a team in Brent on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS. Requirements
Previous experience working in a similar role, as a Housing Officer is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Full Enhanced DBS certificate is required for this role
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Officer Hounslow, London Temporary Full TimeWe are seeking an experienced and enthusiastic Housing Officer to join a team based in Hounslow on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS. Requirements
Previous experience working in a similar role, as a Housing Officer is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Full Enhanced DBS certificate is required for this role
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Officer Lambeth/Southwark, London Temporary Full TimeWe are seeking an experienced and enthusiastic Housing Officer to join a team based in Lambeth on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS. Requirements
Previous experience working in a similar role, as a Housing Officer is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Full Enhanced DBS certificate is required for this role
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Officer Hackney, London Temporary Full TimeWe are seeking an experienced and enthusiastic Housing Officer to join a team based in Hackney on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS. Requirements
Previous experience working in a similar role, as a Housing Officer is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Full Enhanced DBS certificate is required for this role
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job Title – Administrator
Location – Derby
Contract – Temp
Hours – 37
Role summary –
This company is looking for an experienced Administrator to join their resources team in Derby. The successful candidate will be responsible for providing administrative support to the repairs and maintenance team. This will include fleet management, support for the provision of the out of hours repairs service, provision of plant and equipment for repair works, issuing of keys for onsite stores at the London Road depot, plus other admin duties.
Key Responsibilities:
Being a main contact for repairs operatives to report vehicle faults and failures and to proactively problem solve finding alternative vehicle arrangements to minimise downtime.
Liaising with the Fleet management department to book in vehicle repairs, services, MOTs and driver’s assessments, monitoring the progress of vehicles in for repairs and vehicles ready to collect
Liaising with the repair’s planners to schedule in time for vehicle to attend MOTs & services
Monitor monthly fuel card usage, report anomalies and issuing of bearer cards as needed.
Ordering and issuing of parking permits as needed
Running of vehicle tracker reports
Dealing with penalty notices and parking fines
Liaise with third party garages as needed.
Chase up paperwork from repairs operatives for works carried out during non-working hours, ensure these tally to the operatives monthly claim form
Liaise with the out of hours contractor for any works carried out by them and ensure updates of the job status are provided promptly.
Forward details of out of hours work completed to the customer service team, in order for the jobs to be raised in the system.
Issuing and recording of small plant and equipment required by repairs operatives.
Perform weekly stock count of plant and equipment required for out of hours situations.
Issuing of keys for onsite stores as required
Deal with any deliveries to reception in relation to the Resources
General Admin Duties include Use the text messaging system to email the workforce any key information as requested by supervisors and managers
Update various teams following leaver notifications.
Raising purchase orders as needed
Scanning, sending, and saving of documents.
Assist other members in the team with contacting tenants to discuss satisfaction surveys.
Any other office duties as required.
Requirements:
Office based role
Office needs to be covered between the hours of 8am and 4:30pm
Rotational shift basis between the other 2 people in the team
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
JOB DESCRIPTION
**** REMOTE POSITION **** Warranty Administrator
The Warranty Administrator is responsible for managing all facets of a project's administrative duties for TremCare, TremSource, OLI, or Warranty. This includes managing payables, customer billings & receivables, field resources & customer communication. This individual displays a high degree of professionalism, organization, and cooperation with customers, field, and internal personnel. This position partners with the Sales Rep, Field Technicians, and internal departments such as IT, Finance/Accounting, Sales, Accounts Payable, Credit, and Product. ESSENTIAL DUTIES & RESPONSIBILITIES:
Set up with sales representatives, enter into database and SAP, set up equipment record(s), create inspection schedules, and calculate hours allowed per inspection Prepare quotes based on information provided by the Sales Representative Prepare Warranty Agreement, selecting the correct document based on what was sold Finalize: Verify all paperwork has been received, update SAP, assemble reps/customer's package, prepare necessary correspondence, and mail/route to appropriate parties Handle TremCare/Warranty orders running through General Contracting Handle any changes to document after issuance (including ownership changes) Prepare renewals/extensions Prepare accurate and specific customer invoices, enter vendor invoices, contracts, daily invoices, and track job progress Investigate and help resolve credit issues Provide Maintenance Plan/Service Order Assistance for Production Group as needed Implement process improvement, streamline formats, and help in designing/suggesting procedures to reduce redundant paperwork and data entry Act as liaison with accounting, field resources, sales force, and contractors assisting with questions pertaining to various services Develop and maintain an effective working relationship with team members, managers, and personnel in internal departments whose functions, directly and indirectly, impact the service level to customer Build strong relationships with salesforce, vendors, contractors, and customers through professional demeanor, and timely and accurate handling of daily administrative duties that impact these persons Learn and understand the services provided Warranty - Dispatch Final Inspection information to the field technician EXPERIENCE & EDUCATION:
Associate degree preferred, or must have equivalent work experience Must have at least three years prior experience in a similar role involving customer service and/or admin support function in a sales or technical field environment. Prior experience with billing, A/R, and A/P functions required. Must have experience in a fast-paced office environment. Ability to manage multiple priorities, effective Team Player, self-motivated, quick learner Exceptional organization skills Strong data entry skills Ability to anticipate and identify problems and strong initiative in problem-solving Superior communication skills with the ability to read, write and communicate fluently in English A high degree of flexibility requiring excellent customer service skills and orientation Proficient in spreadsheet, word processing, and database necessary Knowledge of SAP a plus The salary range for applicants in this position generally ranges between $48,000 and $60,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Job Title: Customer Care Adviser
Work Location: - London E20 (hybrid)
Contract Type: Temporary
Weekly Hours: 35 Hours per week
We are currently recruiting for a Customer Care Adviser. The successful candidate will be responsible for providing a positive customer experience and resolving a broad range of enquiries at the first point of contact. They will also liaise with external agencies and stakeholders, as well as other members of staff, where enquiries cannot be resolved within the contact centre. Key responsibilities
Deal with a wide range of enquiries in accordance with established processes, procedures and policies with internal and external contacts in person, by phone, email and letter in order to provide an excellent customer experience and resolution at first point of contact.
Arrange appointments or pass details on to other members of staff, where enquiries cannot be resolved within the contact centre.
Liaise with external agencies and stakeholders about the good management of estate services.
Provide a professional front line service to customers through various channels of communication.
Contact customers to make appointments so that trades people can access properties and repairs can be carried out.
Record information appropriately relating to enquiries, transactions and survey results in accordance with established processes, procedures and policies.
Raise Purchase Orders and payment requests, using Finance systems for invoice payments.
Ensure that all information recorded on the systems is up-to-date, professional, factual and readily understood by others.
Obtain information on behalf of customers from other departments to enable clear and comprehensive responses to be provided.
Support preparation of letters, newsletters and other communications to residents, as required.
Ensure customers are kept informed of any delays in delivering a service and of the reasons for these delays, and the action being taken to minimise delays and restore service delivery.
Ensure all information and advice provided to customers is clear, in accordance with policies, procedures and service standards, and takes into account the individual customer’s circumstances.
Update customer information as a matter of course and when finding data errors in any systems, take personal responsibility for ensuring the necessary corrective action is carried out.
Comply with all aspects of the organisation’s Health & Safety Policy, ensuring that any potential risk or breach is reported to the Team Leader.
Essential Criteria
Previous experience of working in a customer service environment.
Previous experience of providing front line services to the public and/or residents.
Previous experience of working in a target driven environment.
Previous experience in working at a high level of IT.
Good attention to detail.
Excellent interpersonal and communication skills.
Excellent telephone manner.
Fast learner.
Able to organise and prioritise workload, and meet deadlines.
IT literate, MS Office applications.
Strong oral and written skills.
Positive disposition to change.
Able to work in an agile way.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk....Read more...
Job Title: Sales Administrator Hours: 9.00am - 5.00pm, Monday to FridayLocation: StandishSalary: £22,600 The CompanyWe are recruiting for an experienced Sales Administrator to join our client leading manufacturing company who are based in the Standish area. Sales Administrator The successful candidate:
Experience within sales / customer serviceBe familiar with Microsoft office, Word, Excel and OutlookStrong attention to detail and accuracyGood communication skillsGood Time Management skillsAbility to manage workload and prioritise tasksFlexible approach to working Ability to build customer relationshipsPleasant and positive telephone mannerWork as part of a team but also use own initiativeAbility to stay calm and work accurately, even under pressureAbility to maintain high levels of customer service
Sales Administrator Role and Responsibilities:
Processing incoming sales orders via e-mail or phone accurately and in a timely mannerAnswer and deal with customer queriesResponding to customer orders and e-mailsFollow up order status and reporting of any problems or delaysUpdate customer contract detailsProducing creditsProduce and check invoicesOrder transport as required and liaise with freight forwarders and carriersProducing Dangerous Goods Notes for Export purposesProducing customs invoicesRecord Export ordersCheck transport invoicesLiaising with production and warehouse Liaise with Internal and External CustomersProviding proof of delivery and copy invoicesProviding sales reportsProducing costings for productsCover for reception and other site when requiredAnswering phone callsTaking messages for other departmentsCarrying out other administrative duties as required
ManHKeywords:Sales Admin, Administrator, Sales AdministratorPlease contact Amy McHugh at Winsearch UK for further details – amy.mchugh@winsearch.ukWinsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn.Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks....Read more...
JOB DESCRIPTION
General Purpose of the Job:
Provides support under the direction of a Sr Business Analyst and Team Leader Business Systems. Provides 1st and 2nd level SAP help desk support for master data related tickets and other areas as assigned based on experience. Trains and assists users in the use of SAP business application software as needed to support the understanding and knowledge of Master Data Management. Provides master data consulting in support business and IT initiatives, primarily SAP but also include in other Systems like CRM/PIM and Eshop. Ensures master data integrity in SAP and other key systems as identified. Identifies area's of data improvements. Prepares KPI's and recommendations for improvement. Strong Business Partner for IT internal and Internal Customers. Highly involved to communicate and to Align to the internal Master Data Governance. Notes on how to avoid master Data conflicts. Assists with SAP Roll out by assisting with data cleansing and loading activities. Additional related activities as assigned. Light configuration and other duties as assigned and as capacity allows.
Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Provides support under the direction of a Sr Business Analyst and Business Systems Team Leader. Assists with implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 1st and 2nd level SAP help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports, and performs quality assurance reviews of procedural documentation and training materials. Contributes as a team member for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting, EHS or manufacturing. Participates in various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Maintains work plans, tracks effort and progress vs. plan, and provides appropriate status information regarding projects. Coordination. Coordinates activities of with project team member in order to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. May supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Highly motivated learn new System, Processes and Business Structures. Other duties may be assigned, as required.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality. Ability to work independently and as part of a team.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree is preferred.
Practical Work Experience Required:
5+ Years SAP Super User / Business Analyst in related discipline. Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. Experience with SAP data cleansing and data loading activities. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap. High experiences with Microsoft Office (Excel/ PowerPoint)
Special Knowledge and Skill:
General knowledge and understanding of business operations. Specialize knowledge of SAP Master Data elements to include (Material Master, Business Partners (Customers/Vendors), Info Records. Knowledge of the SAP application software, including its functions & capabilities, reporting and support requirements. Excellent communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Basic understanding of IT communications networks. Analytical Abilities: Requires a high level of analytical ability evaluate master data files and assess readiness for loading
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills:
Must be highly skilled in the use of personal computers. This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc. Excellent Excel Skills Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Familiar with LSMW/LTMC Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP Training and or Certifications would be an asset.
The salary range for applicants in this position generally ranges between $71,000 and $89,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
JOB DESCRIPTION
General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is Sales and Distribution. The scope of responsibility is for Tremco North American operations; all business, all locations. Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting or manufacturing. Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration. Maintains work plans, tracks effort and progress vs. plan for small to medium scale project and provides appropriate status information regarding projects. Coordination. Coordinates / directs the activities of project teams to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree is preferred. SAP Certification in related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in Customer Service and or Distribution. 4+ Years SAP S/4HANA implementation experience is preferred. 3+ Years SAP Super User in related discipline. - Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. 2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity in order to develop effective and cost efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills:
Must be highly skilled in the use of personal computers. This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks. Experience in SalesForce integration with SAP would be an asset Building reports in PowerBI knowledge would be an asset
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Skills and Abilities:
None.
Other Qualifications:
In-depth EDI knowledge is preferred
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard. Employee will also be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel is required to regional offices and plant locations. (0-50%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Works in an office environment with controlled climate and generally quiet conditions. (80 - 100%) Exposure to CRT's. (80 - 100%) Occasional visits to manufacturing plants, including office areas and shop floor. (0 - 10%) Some travel and overnight travel is required to Head Office, Regional Offices and plant locations. (0 - 50%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. Daily lifts up to 30 lbs. Laptop & Files.
The salary range for applicants in this position generally ranges between $99,000 and $124,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
