Diagnose and resolve hardware, software, and network issues.
Escalate complex issues to second-line support or relevant departments.
Maintain accurate records of client interactions and support activities in our ticketing system.
Assist with the setup and configuration of new hardware and software.
Provide guidance and training to clients on IT best practices and usage.
Monitor system performance and proactively address potential issues.
Collaborate with team members to ensure timely resolution of client issues.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:• Learn on-premise and cloud-enabled technologies and services.• Learn technical content that aligns to and is relevant to employers and the market.• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.• Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Once you have successfully completed the apprenticeship, there will be the option to gain / pursue excellent career development opportunities and where appropriate, sponsorship of a relevant qualification.Employer Description:Newburgh Networks is a leading provider of IT solutions and services, dedicated to delivering exceptional support and innovative technology to our clients. We pride ourselves on our commitment to excellence and our dynamic, collaborative work environment.Working Hours :All details will be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
Be involved in IOS & Android Development Projects
Create automated workflows with Power Automate for process optimization
Design interactive dashboards and reports using Power BI for data visualization
Conduct thorough testing and quality assurance for applications.
Integrate Power Platform applications with other services and data sources
Maintain detailed documentation for applications
Provide training, support, and user education for effective application utilisation
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
Career Progression Plans – Mentorship and promotion opportunities
Potential opportunity for a full-time job role upon completion
Employer Description:Based in Newcastle upon Tyne, this company specialises in information technology consultancy services, business mobile, broadband, and other communication solutions for local businesses of all sizes in the North East. Their comprehensive suite of services includes VoIP, cloud solutions, cybersecurity, and network management. With a hands-on, personal approach to customer service, they tailor solutions to meet the unique needs of each client, allowing businesses to focus on growth while they manage IT and communication requirements.Working Hours :All details will be confirmed at interview.Skills: IT skills,Organisation skills,Problem solving skills,Team working,Non judgemental....Read more...
To action any asset change in compliance with the Change Control Procedure
To complete additional adhoc project work, as required
To assist the Network Manager by carrying out reasonable requests for additional duties as and when required
To keep the working area clean & tidy at all times
To attend and complete education courses and exams that are part of the Apprenticeship Programme
To ensure compliance at all times to all Health & Safety and ISO policies and procedures
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
You can progress into: Cyber Security, Network Engineering or System Engineering
Initial focus will be on you achieving your apprenticeship and becoming an ICT Technician
Employer Description:European Electronique is a leading UK systems Integrator, specializing in the delivery of secure technology platforms including Hybrid IT, Cyber Security and Networking Infrastructure. Our innovative solutions are created in partnership with first class technology vendors and the vision of our customers provides the foundation on which we build. European Electronique specializes in designing and implementing solutions for public sector institutions including, Education, Healthcare and Local Government delivering key public services.Working Hours :All details will be confirmed at interview.Skills: IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
To provide technical advice, and to work closely with colleagues to maintain agreed service levels
To implement and work on specific IT projects as required
Provide onsite and face-to-face ICT support to customer organisations
Provide Service Desk support / cover as required
To provide support for the Client Manager in times of absence
To help maintain operational procedures and system documentation
Deliver to deadlines
Diagnosing and resolving technical faults accurately
Ghosting and deploying desktop images
Training:
Level 3 Information communications technician qualification
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Possibility of full-time employment.Employer Description:Bates IT has over 25+ years’ experience in delivering large scale digital transformations and operational support into a diverse range of verticals. Our service portfolio encompasses every device that touches a desk, effectively making us a unique unified service provider. We are a family IT Company supporting an NHS Trust with headquarters in Worthing.
Our core values include flexibility towards the changing needs of our customers, ownership and accountability for the services we provide, passion for continual service improvements and delivering exceptional service to our customers.Working Hours :To be confirmed at interview.Skills: Team working....Read more...
Helpdesk Monitoring: Answer and prioritise telpehone/MS Teams queries, escalating support as needed
Office equipment support: Maintain printers, copiers and scanners, ensuring timely consumable orders and liaising with suppliers for faults
IT Setup and Management: Set up and maintain new computers, printers, copiers and scanners and liaise with suppliers for faults, maintaining hardware asset records
System Maintenance: Patch servers/workstations according to standards and remediate security issues
Project Participation: Work on group-led projects, ensuring timely completion, and liaise with system suppliers for support
Remote Access and Security: Set up and monitor remote user access, ensure data protection, and comply with GDPR
Training and Development: Undertake technical training, develop industry knowledge and record Continuous Professional Development (CPD)
Additional Support: Assist with presentation equipment, network cabling, office moves, and provide cover for other IT staff as needed
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
Upon completion of the Apprenticeship your role will be evaluated, with the opportunity to stay on in the company
Employer Description:Canaccord Genuity Wealth Management is one of the top 10 wealth managers in the UK (by assets under management), with offices nationwide, as well as international investment teams and operations in the Crown Dependencies. We have successfully grown our business and reputation over the years, and now provide large numbers of high net worth clients with expert wealth management to help them reach their objectives.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
We are now searching for 3 candidates to join us on a IT Azure Level 3 Apprenticeship.
Under supervision, you will assist and provide a key second line incident management support service to all users via telephone, remote support software and site visit.
Duties will be to:
Provide a key second line Incident Management, Request Fulfilment technical support service to all users via telephone, remote support software and site visit
Provide second line assessment and prioritisation of all Incidents and Requests, with a view to service restoration or fulfilment as quickly as possible and or functional escalation as appropriate within agreed process and procedure
Analyse information obtained from first line support and computer users on all desktop related IT incidents and issues to enable resolution
Respond to and resolving all incidents within agreed service levels
Escalate unresolved incidents to third line support specialists with full information
Provide day-to-day management and monitoring of team specific ITBM support queue within agreed Service Level Agreements updating and or closing tickets and providing confirmation to the Customer as required
Update the Ticket status and progress throughout lifecycle, including chase updates, reassignments, Resolution & Closure verification
Provide a professional, efficient and reliable Customer Service to all supported users utilising good communication and customer relationship skills
The post holder will attend operational, and project meetings as required, particularly linked to Go Live projects and if their IT/Systems expertise required
Training:Why choose our Azure Cloud Support Specialist apprenticeship?The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and Powershell
Training Outcome:This apprenticeship comes with the possibility of gaining full-time employment upon successful completion of the course.90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Benefits:
Free Tea and Coffee
Free uniform provided
Cycle to work scheme
NHS Blue light card for discount at major stores
Employer Description:UHB is one of the largest teaching hospital trusts in England, serving a local, regional, national and international population.
The IT Services Technical Support Team provides second line support services for all internal and external IM&T Incidents, Routine Requests, Service Requests and inquiries.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental....Read more...
