Key Responsibilities
Helping customers access library and archive resources
Delivering excellent customer service at library counters and enquiry desks
Taking a leading role in library activities for people of all ages, including Rhymetime and storytelling sessions
Assisting customers with self-service kiosks and IT enquiries
Processing new memberships and handling payments
Maintaining a clean, welcoming library environment
Organising and repairing library stock
Supporting the Modern Records Service
Who We’re Looking For
We’re seeking someone who is:
Friendly, approachable, and confident in public-facing roles
Organized and methodical with strong attention to detail
Comfortable using IT and learning new systems
A team player who will support colleagues and adapt to change
Resilient and solution-focused, even in challenging situations
Able to communicate clearly and effectively in spoken English
Creative and proactive in promoting library and archive services
Someone able to work occasional evenings for events
Training:
Qualification: Level 3 Library and Archive Services Assistant Apprenticeship
Duration: 20 months (Fixed-term)
Delivery: All learning will be delivered online alongside the face-to-face role at the library
Training Outcome:Possible full-time employment upon completion of the apprenticeship. Employer Description:Portsmouth Libraries serve everyone who lives, works, or studies in the city—and beyond. With nine branches and a mobile library, we offer a wide range of services. Our Archive Services, delivered from the Portsmouth History Centre, aim to collect, preserve and share the rich heritage of the city. We also provide the Modern Records Service, managing the paper and digital records of Portsmouth City Council.Working Hours :Monday to Friday (37 per week - including some Saturday working). Exact shifts will be confirmed at the interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
You will be expected to:
Promote a love of reading with both school staff and pupils across the city.
Work as part of the team to support schools and host visiting authors at events.
Select books to issue to schools as per requests and as part of our advisory support service.
Work closely with schools to develop and maintain their library space
Assist with stock purchase, deliveries and adding new stock to our system
Have an enhanced DBS certificate as some unsupervised working may take place in schools
Welcome visitors to the SLS Centre and help them during their book exchange visits
Issue and return books using the computerised library management system
Maintain a tidy and organised workspace which includes shelving books, tidying and routine stock maintenance
Package consignments for delivery, including lifting and moving boxes
Update social media to promote the service we offer and share details of events we host.
We're looking for a friendly, resilient person who communicates well, stays organized, and can build good relationships with others. Being creative and proactive is important to help promote all the services we offer. It’s important that you stay motivated and enthusiastic, even as things change quickly, and that you focus on finding solutions.Training:
Qualification: Level 3 Library and Archive Services Assistant Apprenticeship
Duration: 20 months (Fixed-term)
Delivery: All learning will be delivered online alongside the face to face role at the library.
Training Outcome:Possible full-time employment upon completion of the apprenticeship. Employer Description:Portsmouth Libraries serve everyone who lives, works, or studies in the city—and beyond. With nine branches and a mobile library, we offer a wide range of services. Our Archive Services, delivered from the Portsmouth History Centre, aim to collect, preserve and share the rich heritage of the city. We also provide the Modern Records Service, managing the paper and digital records of Portsmouth City Council.Working Hours :Monday to Friday (37 per week - including some Saturday working). Exact shifts will be confirmed at the interviewSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
