Service Desk Coordinator

Service desk Coordinator - FM Service Provider - Up to £35,000 per annum   

Are you looking for a new challenge?

Do you have experience within facilities management?  

CBW is currently recruiting for a Service desk Coordinator. The Service Desk Coordinator will have responsibility for the overall process to ensure that all aspects of production are operating as effectively as possible.   

Details/Hours of work:
Monday to Friday08:30am to 17:00pm   
Key duties & Responsibilities:Service Desk Coordinator (Water) will be reporting into the Head of Water TreatmentResponsible for planning and scheduling engineers’ workload/diaries by allocating jobs and re-arranging engineers jobs at short noticeYou will also be responsible for liaising with our customers via email and phone, ensuring our high level of professionalism is consistently maintainedBe responsible for maintaining a portfolio of clientsOrganising works in line with client’s defect trackers & KPI’sData logging and reviewing of our CAFM systemUphold high levels of communication with the client, responding to queries and requests in a timely manner.Aid in the management of permits, RAMS and health and safety documents as per work requirementsEnsure all service records are recorded accurately, with all relevant information detailed, within the agreed timelines.Overall, to undertake all reasonable requests in line with this role and the wider business requirements.Other general Administration tasks Requirements CAFM proficient Experience within FM General AdministrationIT proficient Send your CV to Jordyn at CBW Staffing Solutions for more information.