Customer & Web Support Apprentice (part time)

Customer admin work  - replying to emails/loading data onto Order Processing Software General liaison on customer queries – suppliers/logistics providers Wedsite support duties - primarily loading images/text onto new web pages as required Attend monthly meetings - Sales and Web Review

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN) You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote Additional training for functional skills in English and maths will be undertaken if needed You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Services Practitionaer qualification There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme

Training Outcome:
Subject to performance, possible full time permanent

Employer Description:
International supplier of dispensing products over 20 years

Working Hours :
5 days per week 10.00am - 4.00pm (flexibility with hours as required) Hours possibly increasing to full-time subject to demand

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Flexible- can do attitude