Commercial Account Manager
Commercial Account Manager – Product Data
Food Alert is a leading consultancy specialising in food hygiene and health & safety. We work with many high-profile hospitality clients including restaurant and pub groups, independent restaurants, and hotels.
Our compliance software is the most comprehensive platform available in the hospitality sector, covering every aspect of hygiene and safety with all our clients operating paper-free. This is supported by award-winning food data systems that manage information such as nutritional content and allergens.
As part of the Citation Group, we offer colleagues and clients unique opportunities focused on growth, investment, and service excellence. We avoid cost-cutting and bureaucracy, instead prioritizing action, delivery, and innovation. We don't engage in politics or micro-management; we empower and support our team. We are leaders who love our business, not empire builders.
The Citation Group has grown rapidly over the past few years and has big ambitions for the future. As a Private Equity backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions. It truly is a great place to work because the people we employ are fun, professional, and supportive.
The role
Join our dynamic Product Data team to manage and grow client relationships by selling our leading enterprise product information management systems. You'll drive business growth with top clients like Starbucks and JD Wetherspoon, using our "Assure" platform to manage end-to-end product data, including nutritional and allergen information. This role focuses on account management and sales, especially within large pub groups, casual dining, coffee chains, and grocery retailers.
Commercial Account Management:
• Manage high-profile enterprise and smaller client accounts from a commercial perspective.
• Assist in the commercial aspects of client contract reviews and new work requests.
• Schedule and lead regular business review meetings with key clients, documenting action points and ensuring follow-ups.
• Collaborate with the Technical Account Manager to align on client needs.
• Ensure client contracts and service level agreements (SLAs) are commercially viable and attractive.
Sales and Business Development:
• Generate sales within existing client accounts through upselling and cross-selling opportunities.
• Progress sales opportunities from both inbound leads and self-generated outbound activities.
• Communicate client needs and demands to relevant internal teams.
• Identify and pursue opportunities to expand business with existing clients.
• Support the Product Data team with commercial queries, contract adjustments, and proposals.
• Collaborate with the Hospitality Compliance Sales Team on business development for existing and prospective clients.
• Partner with the Food Alert Marketing team to enhance market positioning and increase lead generation.
• Build and maintain strong client relationships, specialising in enterprise-level business requirements.
• Deliver product demonstrations and attend sales meetings as needed.
• Attend industry conferences, meetings, and events to promote our Product Data services and brands.
• Stay informed about market trends and competitor activities to ensure competitive positioning.
Who we are looking for
We're seeking a dynamic, results-driven individual with a passion for software solutions. If you have a strong technical background and excel at translating that knowledge into effective sales, we want to hear from you. The ideal candidate combines technical expertise with exceptional interpersonal skills, driven by a genuine interest in understanding our software inside and out.
• Proven Experience in Software Sales: Strong track record in enterprise-level software sales, closing complex deals and driving revenue growth.
• Expertise in Product Information Management Systems: In-depth knowledge of PIM systems, translating technical features into client benefits.
• Proficiency in MS Office: Skilled in Excel, Word, and Outlook for data management, reporting, and communication.
• Attention to Detail and Organization: Meticulous and highly organized, ensuring accuracy in contracts, proposals, and client interactions.
• Effective Communication: Clear and persuasive in both written and verbal communication, adept at presenting ideas and leading discussions.
• Interpersonal and Time Management Skills: Strong relationship-building abilities paired with efficient time management to handle multiple priorities.
• Cross-Department Collaboration: Excellent at working with diverse teams, ensuring alignment and effective communication across departments.
• Collaborative and Proactive: Team-oriented with a proactive approach to identifying improvements and sharing best practices.
• Adaptable and Deadline-Focused: Flexible in responding to change while maintaining a strong commitment to meeting deadlines.
• Positive and Results-Driven: Energetic and determined, consistently focused on achieving goals and delivering results.
What you’ll receive from us:
• A competitive salary and professional development opportunities, benefits package, pension contributions and more.
• 25 days holiday plus three gift days at Christmas.
• Company team and social events
Coming to work should never be a chore so we, and you, create an environment where you can be at your best. You will be surrounded by great people who care about what we do and have a true sense of purpose. We will continually stretch and grow you – you will never clock watch with us. We will trust you, rely on you and care about you.