FRONT OF HOUSE/CUSTOMER SERVICE

Collaborate with the Body shop Principal to devise and execute a bespoke concierge service designed to make clients and visitors feel they are in an environment of luxury and maximise their experience, which is second to none in the industry Always maintain the pristine condition of the Body shop, ensuring it reflects the luxury brand image Develop a comprehensive understanding of the Body shop business, products, and services Welcome and assist visitors upon their arrival to the Body shop, providing a warm and professional reception Ensure clients are offered refreshments and that the seating and refreshment areas are consistently well-stocked Manage incoming calls, directing them to the appropriate department or team member, and documenting messages as necessary Provide administrative assistance to aiding in the smooth operation of daily activities, including creating and posting approved social media content and ordering of showroom supplies Processing sales of brand merchandise and be responsible for stock take and stock replenishment Essential Skills: Demonstrated experience in a prestigious automotive dealership or front-of-house role within a luxury retail brand Exceptional verbal and written communication abilities, with a professional and confident demeanour in interacting with both new and existing clients Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, coupled with strong administrative skills Familiarity with CRM and sales software systems, with the capability to effectively utilise such tools Passion for cars and an interest in the automotive industry Proven organisational skills and exemplary time management skills Commitment and discipline to adhering to the companies administrative protocols and procedures