Warranty Administrator

JOB DESCRIPTION

GENERAL PURPOSE OF THE JOB:

The Warranty Administrator is responsible for Warranty setup, preparation, and finalization, working through the sales representatives and internal departments to ensure accuracy and completeness.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Set up Warranty orders. Review order information, follow up with sales representatives, update SAP, set up equipment record(s), and create maintenance plans. Select the appropriate Warranty type; prepare the Warranty document. Finalize Warranty. Verify all paperwork has been received, update SAP, assemble Warranty package, prepare necessary correspondence, and mail/route to appropriate parties. Handle Warranties running through General Contracting. Revise/Re-issue Warranties as needed. Receive Warranty leak calls and communicate information to customer service for service order creation. Provide Maintenance Plan/Service Order Assistance for the Production Group as needed. Implement process improvement, streamline formats, and help in designing/suggesting procedures to reduce redundant paperwork and data entry. Act as liaison with field resources, sales force, and contractors assisting with warranty questions. Develop and maintain effective working relationships with team members, managers, and personnel in internal departments whose functions directly and indirectly impact the service level to customers. Aid in building strong relationships with sales force, vendors, contractors, and customers through professional demeanor, and timely and accurate handling of daily administrative duties that impact these persons. Learn and understand the services provided. Special projects as needed. Other tasks as assigned by the manager. OTHER SKILLS AND ABILITIES:
Able to multi-task and prioritize workload. Exceptional organizational skills. Strong data entry skills. Ability to anticipate and identify problems and strong initiative in problem-solving. Superior communication skills with the ability to read, write, and communicate fluently in English. High degree of flexibility requiring excellent customer service skills and orientation. Proficient in Microsoft 365, including Excel, Word, and Outlook. Experience with Smartsheet and SAP preferred.
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