Level 3 Customer Account Handler Apprentice

Taking enquiries via the telephone/email and processing them accordingly Processing new and established customer orders; working closely with the planning departments and also liaising with the warehouse/transport departments for efficient deliveries Dealing with artwork from initial stages through to customer approval (where necessary) to finished product To provide an efficient customer service with regard to prompt attention to all enquiries/complaints and being responsible for the collation of all relevant information To deal with any customer complaints alongside the technical/quality control departments To maintain and update customer price files Extensive use of the PC to input/amend orders from receipt until invoice stage To provide stock information and proof of deliveries where necessary To co-ordinate the cost recovery on originations and obsolete stocks and labels Some travel to customers & other Berry sites may be required on occasion

Experience desired: 

Sales account co-ordination Customer service & order intake experience required Microsoft Word & Excel knowledge needed Must be able to communicate at all levels Excellent telephone manner Must be able to work as part of a team and on own initiative Good organisation skills Confident and self-motivated Able to work under pressure and prioritise a busy workload May need to work extra hours when required Experience of SAGE would be an advantage (but not essential) Comfortable working in a process changing environment

Training:

The apprentice will undertake the Level 3 Business Administration Apprenticeship. 

Day-release training takes place at Burnley College. 

Training Outcome:

The apprentice may secure full-time employment on successful completion of the apprenticeship. 

Employer Description:
At Berry, we create innovative packaging solutions that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry leading talent of 40,000+ global employees across more than 240+ locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey.

Working Hours :
Monday to Friday. Shifts can be either: 8am - 4pm, 8.30am - 4.30pm, 9am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative