IT Apprenticeship

Assist customers with diagnosing and resolving computer-related issues, offering expert guidance and effective solutions Perform key IT support tasks, including password resets, router configurations, and phone system maintenance Troubleshoot network issues using diagnostic tools such as Wireshark, Ping, Traceroute, and other network analysis techniques Automate administrative tasks and streamline workflows using PowerShell Accurately document customer inquiries, technical issues, and resolutions to maintain detailed support records Install, repair, and maintain computers, printers, peripherals, and network equipment to ensure optimal functionality Analyse call logs to identify recurring technical issues, enabling proactive problem resolution and system improvements

Training:

Online training with Baltic Apprenticeships qualified trainers.

Training Outcome:

Potential for a full-time job role upon completion. 
 

Employer Description:
Digitel Europe Ltd is today one of the fastest growing business communications companies in the U.K. This success is due in large part to their commitment to providing their customers with quality solutions reducing communications costs, increasing operating efficiency and enhancing customer service.

Working Hours :
Monday - Friday - 9.00 am - 5.30 pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills