Customer Service Specialist - Apprentice

The programme builds the specialist knowledge and skills needed to influence the customer experience and their satisfaction with your organisation Learners will develop important customer service skills and behaviours alongside product/service knowledge, enabling them to effectively handle a range of customer interactions, whether face-to-face, on the phone, by post, email or text, or through social media

Training:
Customer Service Specialist Level 3 Apprenticeship Standard

Training Outcome:
Upon successful completion of the apprenticeship, apprentices have the opportunity to continue their careers with our company. They can transition into permanent roles, applying the skills and knowledge gained during their training As they grow within the organisation, they will have access to continuous learning, career development opportunities, and the chance to take on increasing responsibilities in their chosen field

Employer Description:
Chain Logistics Services is a team of dedicated professionals having distinct experience in Maritime, supply chain and logistics industries. It has been our constant endeavour to provide first class, highly competitive services to our clients. By monitoring and responding to our client’s needs, Chain Logistics Services is constantly developing the scope of its expertise which has made us a fast growing logistics service provider. Our comprehensive range of services and solutions, cover every single need of Importers & Exporters. Chain Logistics Services develops customised logistics solutions to meet the priorities of each client, with a responsible, ethical approach. Chain Logistics Services is a stable, independent and fast growing freight forwarder. Our excellent customer service, In-House expertise and our global logistics network has placed us at forefront of our industry.

Working Hours :
Monday - Friday, 9.00am - 5.00pm (Office based)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative