Apprentice Administration Assistant

Key responsibilities:

Communication:

Overseeing the Wirral Mencap reception area including; greeting and signing-in visitors, providing refreshments when appropriate, notifying relevant staff of arrivals and dealing with basic enquiries  Taking calls, dealing with basic enquiries, taking messages, and passing on to relevant team member  Communicate with our beneficiaries including people with a learning disability, in person and over the phone to update them on services and arrange meetings  Ensure any public facing information is accurate and up to date including print media  Deal with any incoming/ outgoing post and monitor the info@ mailbox  Promote Wirral Mencap and our services whenever possible 

Marketing:

Use specialist programs (e.g., Canva) to create graphics/ media posts/ flyers  Assist with the publication of our bi-monthly newsletter  Use our website, Facebook and Twitter to keep people up-to-date and engaged with Wirral Mencap  Assist in updating our website using WordPress  Create accurate mailing lists 

Office Team Support:

Provide administrative support across all services including volunteers  Assist with preparation of courses/ events/ training  Assist in organisation of meetings/ diary management  Assist in managing shared spaces i.e. Reception and meeting rooms  Scanning, photocopying, shredding and laminating  Maintain accurate and up to date individual and organisational records on database and paper-based systems  Manage our membership renewal process  Maintain and collect data as required to feed into monitoring and evaluation 

General Admin support:

Proactively assist with the smooth running of the office  Assist with minibus bookings  Assist with open up/close down of reception area/ offices at the beginning and end of the day  Abide by Wirral Mencap’s policies and procedures at all times  Carry out other duties appropriate to the role when requested by the Office Manager

Training Outcome:

Qualfied Level 3 Administrator.

Employer Description:
Wirral Mencap is a local independent charity that promotes equality for people with a learning disability - helping them to discover new opportunities, make new friends and feel valued and safe in their community. We deliver a range of projects and services that improve health and wellbeing, reduce isolation, support skills development, and help families avoid crises.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience