Apprentice Customer Account Handler

JOB FUNCTION:

To provide an efficient liaison between the Customer, Area Sales Manager, Internal Departments and the various factories from first enquiry to delivery of finished goods. Provide information to customers regarding orders / deliveries etc.

MAIN TASKS:

Taking enquiries via the telephone/email and processing them accordingly Processing new and established customer orders; working closely with the planning departments and also liaising with the warehouse/transport departments for efficient deliveries Dealing with artwork from initial stages through to customer approval (where necessary) to finished product To provide an efficient customer service with regard to prompt attention to all enquiries/complaints and being responsible for the collation of all relevant information To deal with any customer complaints alongside the technical/quality control departments To maintain and update customer price files Extensive use of the PC to input/amend orders from receipt until invoice stage To provide stock information and proof of deliveries where necessary To co-ordinate the cost recovery on originations and obsolete stocks and labels Some travel to customers & other Berry sites may be required on occasion

Training:
BTEC Level 3 Diploma in Business Administration, QCF Functional Skills Level 2 maths and English can be obtained on the course if you don't already hold these qualifications

Training Outcome:

The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in administration working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then a Business Apprenticeship could give your career a great start.

Employer Description:
We partner with our customers to bring innovative solutions that meet the needs of some of the fastest growing markets, while harnessing the strength of our people around the world to help customers and communities we serve achieve their sustainability goals.

Working Hours :
Monday - Friday 9am - 5pm. May need to work extra hours when required.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative