Business Administration Apprentice

To maintain all Customer records and documentation To maintain online customer records accurately To help with production and collation of reports for Head of Customer Relations To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time

Training:
Working towards completing Level 3 Business Administration Apprenticeship Standard Work based learning with attendance at Hertford Regional College once per month for workshop with Assessor

Training Outcome:
There will be opportunities for progression and a permanent position subject to performance

Employer Description:
We recruit, predominantly for Social Workers and Medical Staffing on a locum/temporary basis, but have ventured into permanent recruitment for mortgage & insurance brokers and nursery nurses. A tight knit team working in a fun and relaxed office that still works very hard. We are based in Hertford town centre and socialise with each other quite regularly.

Working Hours :
Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 3.00pm

Skills:
Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Adaptability