Service Desk Apprentice - IT

To maintain and administer 1st line and 2nd line Telephone Support service desk services. Management of IT assets (laptops, desktops, mobile phones, printers etc.) reporting directly to the IT Service Desk  Manager, completing set out long-term/short-term projects, ongoing daily tasks, quality control checks, implementing hardware handling processes. Working closely and in conjunction with Service Desk Team members, monitoring and managing call queues, tickets and emails. Ensuring new starters and leavers are processed correctly and on time. Identify priority cases and jobs, actioning promptly. Investigate, troubleshoot, and fix any incidents assigned to you, or escalate them to the relevant team. Ensure security and strict confidentiality. Communicate effectively to with customers, internal and external to the organisation.

Training:

You will be allocated the time required during the working week to attend learning sessions that support your apprenticeship course.

Training Outcome:

Our apprenticeships are the perfect way to gain new skills and earn while you learn. The apprenticeship offers a clear pathway to a rewarding career within our IT Department. 

Employer Description:
We are Polaris, one of the UK’s largest leading communities of children’s service providers. Within the community, we have independent fostering and adoption agencies that have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Education, and bespoke children’s services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We’re ambitious for our children and young people, families, and staff, and believe in their futures.

Working Hours :
Monday - Friday between 9am - 5pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills