Apprentice Administration / Rota Clerk

The following are the core responsibilities of the Administration / Rota Clerk. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Supporting the management team in their day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.     Rota clerk to facilitate efficient and effective staff and premises usage and adjust where necessary to cover for day-to-day changes ensuring the patients are informed where necessary. Utilising and monitoring IT programmes to keep HR, organisational functions, practice policies, safety alerts, etc. up to date.     Attend, participate and take meeting minutes for the various team meetings held internally or externally to the practice.     Providing admin support for the team where required.     Provide support for elements of QOF, compliance with CQC regulations and standards, etc.      Supporting the practice with recruitment including pre-employment checks and DBS.     Organising, monitoring, and maintaining a robust staff induction, training and appraisal programme.     Supporting the management team with the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues.       Updating and acting as the focal point for the practice website and social media sites.       Supporting the practice in managing and highlighting issues with services e.g., cleaning, gardening, window cleaning, building faults, etc.      Work on reception desk on a rota basis with other colleagues.       Liaise with both internal and external agencies.   To provide office cover to support the clinical team.     Process changes to patient registration, deduction of record and new patient registration.     Input data into the patients’ healthcare records as necessary.     Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately.     Welcome patients and visitors to the organisation, directing requests appropriately.      Always maintain a clean, tidy, effective working area.     Support all clinical staff with general administrative tasks as requested

This list is not exhaustive.

Training:

As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Standard Apprenticeship Level 2 Functional Skills in maths and English if not already achieved You will also develop the skills, knowledge and behaviours required to work within an office environment This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions All evidence will be logged to your electronic portfolio

Training Outcome:

Great prospects for progression to a permanent Assistant role for the right candidate.

Employer Description:
"Providing outstanding care and promoting a healthy future for our community" Bankfield Surgery is a kind caring practice located at the heart of the Elland Community, close to the M62. We are a training practice and have a dedicated team of staff and Practice Champions to help to improve the health, wellbeing and lives of the patents we care for. ‘Our surgery is part of the Calder and Ryburn Primary Care Network’

Working Hours :
Monday to Friday. 37.5 hours. Shifts to be confirmed at interview.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Confidentiality,Proactive,Willing to learn,Flexibility,Ability to work under pressure