Hyundai Customer Service Apprenticeship - Exeter

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core

elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Bristol Street Motors are currently seeking a Customer Service Apprentice to join their dealership. This is an exciting reception-based role,

working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term

career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve

formal qualifications through extensive product training as well as building up confidence and gaining valuable work

experience whilst undertaking the role.

Duties will include:

Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience Upselling and cross-selling additional products and services Booking in cars for MOT's and service Liaising with workshop vehicle technicians for updates with vehicle repair timescales Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone Working to a high level of customer service at all times General ad hoc duties as and when required

Training:
Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Level 2 Customer Service Practitioner apprenticeship standard

Standard Training will include:

Nationally recognised qualifications IMI level 2 Certificate in Customer Service for the Automotive Industry ATA Accreditation Customer Service Advisor

Training Outcome:
Possible permanent position on the completion of the apprenticeship On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k

Employer Description:
Bristol Street Motors has grown to become a national brand recognised for its honesty, integrity and quality of customer service for over 100 years. Representing 15 of the world's major manufacturers, Bristol Street Motors offers new cars, ex demonstrator cars, used cars, electric cars, new vans and used commercial vehicles from Citroen, CUPRA, Dacia, Ford, Hyundai, Mazda, MG, Nissan, Peugeot, Renault, SEAT, SKODA, and Vauxhall. Our dealership teams are on hand to offer the highest standards in sales and aftercare for new cars, used cars and commercial vehicles operating throughout our local dealerships across England. We have a range of aftercare services to choose from including car servicing and MOT.

Working Hours :
Monday - Friday, 8.00am - 5.00pm with a 30 min lunch

Skills:
Communication skills,Attention to detail,Customer care skills,Team working