Product Support- Technical Trainer
JOB DESCRIPTION
Job Title: Product Support - Technical Trainer
Location: Vernon Hills, IL
Department: Rust-Oleum US
Reports To: Manager - Product Support & Social Customer Care
Direct Reports/Manages others: No
Hybrid Schedule: Our hybrid work environment includes two (2) remote days/week.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry.
We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
JOB PURPOSE:
Overview
The Product Support Technical Trainer will be responsible for developing and executing training strategies, content, and programs to enhance the skills and knowledge of our product support team.
This role requires a proactive individual who can effectively communicate with various departments and customers to ensure that training needs are met and that our team delivers exceptional product support.
They will be responsible for collaborating with various groups to build both educational and evaluative content across all products, brands and platforms within the Rust-Oleum product family.
Key Responsibilities
Develop Training Strategies and Content: Create comprehensive training programs for both new hires and ongoing skill reinforcement.
This includes evaluating and assessing skill competencies to ensure effectiveness.
Execute Training Plan: Work closely with the Product Support Management team to implement the training blueprint, ensuring alignment with overall business objectives.
Liaison Between Departments: Act as a bridge between consumers and various departments, including Tech Service, Marketing, Quality, and Sales, to communicate consumer needs and feedback.
Create Training Curriculum: Design hands-on training modules and classroom-style training sessions tailored to different learning styles and needs.
Monitor Training Progress: Track and monitor individual progress through training programs, scheduling additional training sessions as needed to ensure continuous development.
Customer Interaction: Provide consumers with information about proper product selection and usage through telephone or written communication.
Assist in resolving product complaints effectively.
Qualifications
Proven track record in meeting established goals and objectives.
Exceptional time management and organizational skills.
Demonstrated success in managing multiple, concurrent projects.
Ability to work independently with minimal supervision or as part of a team.
Capable of multitasking and adapting to changing priorities.
Strong initiative and ownership of projects.
Positive, motivating attitude with an open-minded and approachable demeanor.
Adaptability to various personalities and learning styles.
Driven, focused, organized, and dependable.
Additional Skills
Excellent communication and interpersonal abilities.
Proficiency in creating engaging and effective training materials.
Strong problem-solving skills and attention to detail.
Ability to convey technical information in an easily understandable manner.
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and one floating holiday per year.
You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!