CX Insights Manager

This is a great opportunity to join a family business that is opening up a new position due to growth.

They have strong principles that include pride, trust, and leadership, and would love to find someone to uphold these and add value to the business.

The Customer experience insights manager will be inquisitive, curious, collaborative and great at creating convincing stories.

You will have the benefits of working in a great culture/environment, season ticket loan, great pension, and subsidised private healthcare.The CX Insights Manager role
Analyse customer complaints and experienceOwn trust pilot, CACI, NPS/CSAT metricsAnalyse sales data and trendsDevelop Power BI dashboards and reportsPerform A/B testingPresent to CX and sales director
Key Skills
Past experience as data/business analystPower BISQL, excel and data visualisationDegree level education in statistics, mathematics, CX or computer science is preferrableSimilar experience
The Ideal CX insights Manager:
A genuinely curious person that loves dataStrong analytical and communication skillsExperience with market segmentation would be usefulHappy to be in office 3 days a week
If you are keen to discuss the details further, please apply today or send your cv to Hayley