Technical Service Manager
As the Technical Service Manager, you will be joining a fast growing business based in Banbury.
As the Service Manager, you will play a critical role in ensuring the delivery of high-quality service to their clients.
You will oversee the service department, including technical support, repairs, and customer assistance.
This role incorporates both on-site engineering and office based Monday – Friday 9am – 5pm.
Key Accountabilities and Responsibilities for the Technical Service Manager
Lead and manage a team of service technicians and support staff, providing guidance, training, and support to ensure exceptional service delivery
Oversee all aspects of service operations, including scheduling, dispatching, and prioritising service requests
Provide technical expertise and assistance to clients and internal staff regarding the installation, operation, and maintenance of medical devices.
Troubleshoot technical problems and coordinate solutions with manufacturers as needed
Coordinate repair and maintenance activities for medical devices, ensuring compliance with manufacturer guidelines and regulatory standards.
Develop and implement preventive maintenance programs to prolong equipment lifespan and minimise downtime
Build and maintain strong relationships with clients, serving as the primary point of
Collaborate with sales and account management teams to identify opportunities for service improvement and upselling
Implement and maintain quality assurance processes to ensure the highest standards of service delivery
Conduct regular audits and inspections to assess compliance with service protocols and regulatory requirements
Establish KPIs and metrics to monitor the performance of the service department
Analyse data and generate reports to track service levels, identify trends, and implement continuous improvement initiatives
Develop training programs and materials to enhance the skills and knowledge of service personnel
Key skills, attributes and experience required for the Technical Service Manager
Strong technical background in biomedical engineering, healthcare service management, or a related field
Previous experience in refrigeration (F-Gas certification)
Proven ability to troubleshoot and resolve complex technical issues related to medical devices
Familiarity with regulatory requirements governing medical device servicing, including MDR, IVDR regulations and ISO standards
Proficiency in using service management software and tools for scheduling, tracking, and reporting service activities
Excellent leadership and team-building skills, with the ability to motivate and inspire staff to achieve service excellence
Exceptional customer service skills, with the ability to build rapport with clients and address their needs in a timely and professional manner
Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to both technical and non-technical audiences
What’s in it for you?
You will be joining a well-established company, the annual salary is c£50,000 plus 25 days holiday, the chance to be part of a growing successful company, with career advancement and professional development, pension (increases after 6months), training and joining a dynamic and collaborative work environment with a focus on innovation and excellence.