Income Manager

Income Manager Glamorgan, South Wales Full Time TemporaryWe are currently searching for a prospective Income Manager to join a team based in Glamorgan, on a full time temporary basis with an initial contract period of 3 months.

The Income Manager will lead the Income Management service, undertaking full line management responsibilities and providing direction to the team.

Requirements

Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment


Knowledge of IT processes, including Word and Excel
Team leadership experience
Appropriate experience of income management and recovery
Sound knowledge of welfare benefits and money advice
Good communication and negotiation skills
Ability to deal with people in difficult and challenging situations
Experience presenting cases in Court is desirable

Role Expectations

To lead the Council’s Housing Income Management and Money Advice Service ensuring the service is fully staffed and operational
To be undertake full line management responsibility for the staff in the Councils Housing Income Management and Money advice Service.

providing leadership, direction and motivation
Responsible for maximising the Councils housing related income whilst ensuring a sensitive and sympathetic approach to tenants in genuine hardship
To deliver an effective debt monitoring and management service
To deliver a high quality, effective and confidential Money Advice Service
To contribute fully to the delivery of all Housing Services particularly in relation Housing Income Management
To contribute fully towards the Council’s Core Objectives and Housing & Building Services Plan
Undertake all aspects of income recovery, including: arrears notification and advice to tenants, making agreements for repayment, and monitoring cases
Work alongside key partners, internal and external
Manage a complex caseload and initiate legal action for debt recovery
Attend Court where necessary and represent the company, as well as coordinate and attend evictions where necessary
Lead the team to achieve targets and maximise income

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk