Planner

Planner Location: Food Alert Office/Flexible Remote.Working hours: 37.5 hours Reporting to: Planning Manager
Purpose of the role
• To co-ordinate and plan consultant diaries • To manage and co-ordinate Group client audit scheduling
Key duties, responsibilities and objectives
• To manage designated Consultant diaries.• Booking audits, whether announced or unannounced to the client in designated Consultant diaries, ensuring that billable targets are consistently achieved.

• Booking of set-up visits and/or other reactive visits to client premises such as AFP investigations, consultancy support etc.

• Co-ordinating the management of group client audit scheduling, ensuring that all audits are booked within agreed calendar dates.

• Amending or adjusting diary entries as and when required to meet Client or Consultant requirements.

• Developing a good working relationship with designated Consultants and liaising with them to ensure that diaries are appropriately and suitably managed.

• Advising the Planning Manager/Operations Director of any no-show or no-access events for their dedicated Consultants.

• Working as a team player within the Planning Team, assisting other members of the team on an as and when required basis, including providing cover for other Planning Team members during periods of annual leave/sickness.

• Monitoring the Planning Inbox and responding to client queries within a timely manner as detailed in Planning Procedures.

• Following Planning Team operational procedures at all times.
Responsible for
• Management of relationships with designated Consultants• Management of designated Consultant diaries• Booking of audits, set-up visits, consultancy sessions any other client site visits• Liaising with group clients and managing audit schedules
Person Specification
Experience
Working in a scheduling/planning role, preferably within the catering and hospitality environment
Personal Competencies
• A strong customer focus and excellent relationship-building skills • Strong process analysis skills, with a focus on optimising service provision.

• Excellent interpersonal skills.• Strength of character and the ability to achieve positive change.

• Ability to work as part of a teamWillingness to learn and develop
Specific Knowledge
• Proficient in the use of MS Office applications• Knowledge of the food safety and health and safety environment, • Health & safety related qualifications are beneficial
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