Technical Support Officer

Job title – Technical Support Officer
Location – Hackney, E8
Contract – Temporary ongoing
Hours – Full Time 35 hours
Start Date: ASAP
We are currently recruiting for a Technical Support Officer to provide administrative support for the Resident Safety Team.

The successful candidate will be responsible for managing diaries, drafting letters and responding to enquiries, monitoring compliance, writing reports, project support and uploading documentation to a compliance database.
Duties would include:

Manage diaries and draft letters
Respond to enquiries and monitor compliance
Write reports and provide project support
Upload documentation to a compliance database
Build solid working relationships with a variety of people
Liaise directly with residents and others, mostly over the phone but also working face to face
Prioritise a range of issues and a competing workload
Develop and maintain high-quality administrative and management information systems to support the work of the team
Ensure that all key project documentation is filed in accordance with council procedures
Work in conjunction with relevant senior officers to ensure that administrative and project support is provided to cover the requirements of different workstreams within the team
Support the Resident Safety team in developing ongoing improvements to digital record-keeping, migrating key documents to new systems as required, and contributing to the development of new procedures

Essential criteria and experience:

Experience in supporting the Resident Safety team in developing ongoing improvements to digital record-keeping, migrating key documents to new systems as required, and contributing to the development of new procedures
Experience in working in conjunction with relevant senior officers to ensure that administrative and project support is provided to cover the requirements of different workstreams within the team
Experience in responding to enquiries and monitoring compliance
Experience in writing reports and providing project support
Experience in uploading documentation to a compliance database
Ability to liaise directly with residents and others, mostly over the phone but also working face to face
Experience in developing and maintaining high-quality administrative and management information systems to support the work of the team
Ability to ensure that all key project documentation is filed in accordance with council procedures


If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk