Customer Service Representative

 Calling all Pet Lovers, this is the perfect role for you, do you like helping people and have a passion for Dogs, Cats, Horses ?Job Title: Customer Service RepresentativeLocation, Aylesbury, HP21 - Onsite parking, next to Aylesbury Station - HYBRID WORKING - Wednesday in the office - 4 days home Salary: £22,500 per annum depending on experienceStart date 10 June 20249-5pm - 10am-6pm Monday - Friday1 Saturday in 4 weeks 9am-1pm PLUS a free day off that week  The Business:Our client administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.The RoleTo respond appropriately to all customer enquiries Main Responsibilities & Duties:• Answer all Customer and Claims incoming calls efficiently, professionally and at all times• Outbound calling including; breeders, requesting information for claims • Discussing with customers policy cancellations, Claims decisions , payment collection• Respond to customer enquiries appropriately, ensuring all documentation is professional and correct• Deal and attempt to resolve customer complaint Key Skills & Attributes:• Effective questioning and listening skills.• Good organisational and interpersonal skills.• Ability to work under pressure and to tight deadlines.• Computer literate (MS Office) with keyboard skills.• Precise comprehension and ability to communicate clearly in both verbal and written form.• Ability to work to agreed performance targets.• Ability to work independently and as part of a tea To apply please contact Kylie Ross 07966 225870 or email - kylie@cpi-selection.co.uk