Administration Assistant

Administration Assistant | Insurance | Gibraltar | Salary c£20k DOE plus benefits including summer hours| Office based

SRG is searching! Administration Assistant required for an established Insurance company based in Gibraltar.

As the Administration Assistant you will provide support to the Customer Service and Underwriting teams, undertake general administrative duties including answering calls and taking messages, as well as any additional tasks required from the management team.

The role will require undertaking secretarial duties including producing agendas and taking minutes.

What's on offer to you?

Summer Hours
Life Insurance
Health and Travel Insurance
Generous Education Incentives
Sponsorship on training
Pension Scheme (After 6 months’ probation)

What You Will Be Doing

Answer incoming telephone calls, outline purpose of call and forward calls to appropriate personnel and departments.
Email management.
Service committee meetings, produce agendas and take minutes.
Perform any other duties as assigned by Senior management or the other senior insurance team members.
Organise/book/schedule any event &/or travel/transport requirements.

What You Will Need to Succeed in This Role

Administrative Skills: Proficiency in general administrative tasks, including managing emails, organising documents, and scheduling appointments.
Communication Skills: Excellent verbal and written communication skills for interacting with clients and colleagues.
Customer Service Skills: Ability to provide exceptional customer service, handle inquiries, and resolve issues professionally.
Attention to Detail: Precision in taking accurate messages and documenting meeting minutes.
Organisational Skills: Capability to efficiently organise events, travel arrangements, and transport requirements.
Time Management: Ability to prioritise tasks and manage time effectively to meet deadlines.
Technology Proficiency: Familiarity with Microsoft Office Suite and industry-specific software.
Adaptability: Willingness to take on additional tasks and adapt to changing priorities.
Proactivity: Taking initiative to identify and address potential issues.
Confidentiality: Ability to handle sensitive information with discretion.
Team Player: Collaborative attitude to work effectively within teams.
Professionalism: Maintaining a professional demeanour in all interactions.
Commitment to Learning: Willingness to participate in educational incentives.
Problem-Solving Skills: Capacity to think critically and find solutions to challenges.
Timeliness: Ensuring prompt response to telephone calls and efficient task completion.
Meeting Performance Objectives: Striving to achieve individual performance objectives set annually.



Keywords: Administration Assistant | Gibraltar | Insurance |Meetings | Customer Service