Administrator and Scheduling Coordinator

Job Title: Administrator and Scheduling Coordinator Salary: £17.72 P/H LTD Umbrella Hours: 37 Type: Temporary Ongoing Location: Eastleigh, SO50 Start Date: ASAPWe are excited to offer an exceptional opportunity for a dedicated Administrator and Scheduling Coordinator to join our client’s HomeCare Directorate team.

This role is pivotal in ensuring the seamless coordination and scheduling of our damp, Mould & Disrepair Team, aiming to deliver top-tier services aligned with our KPIs and SLAs.

As the backbone of our administrative operations, you will be instrumental in managing the schedules of our Operatives/Surveyors, ensuring efficiency and excellence in customer service.Key Duties and Responsibilities:

Take full ownership of coordinating the diaries of our Operatives to ensure effective service delivery in line with our key performance indicators.
Work closely with Senior Managers, Surveyors, and Operatives to ensure a holistic approach to work coordination, fulfilling requirements across all areas for efficient completion and excellent customer service.
Proactively liaise with customers to schedule appointments and keep them informed, emphasizing superior customer service, especially in scenarios with potential legal implications.
Coordinate essential surveys (Electrical, Gas, EPC, Asbestos) and ensure all relevant documents and certifications are up to date and properly stored.
Oversee the raising of POs and the purchase ledger process, ensuring compliance with business financial requirements.
Manage performance and assurance spreadsheets, raising jobs as needed, and work closely with surveyors and subcontractors to ensure smooth job execution.
Engage in any other administrative duties as requested by line management.

Requirements:

Proven experience in prioritizing workloads in a busy environment.
Exceptional communication, administration, and customer service skills.
Proficiency in Microsoft programs and database management.
Organized, efficient, and a committed team player.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk