Family Support Worker

Service Coordinator

Job Overview
Service Care Solutions are currently seeking a highly motivated and experienced Service Coordinator to join London Borough of Redbridge's Children's team.

The successful candidate will be responsible for assisting the Head of Service and management team in providing a high-quality service to the community.
Key Responsibilities

Build and maintain good referral pathways and relationships with key stakeholders in the department and in the community
Take ownership of business-critical pieces of work involving legal issues and child protection queries, resolving routine non-complex issues and escalating more complex issues to the Manager and/or the Head of Service
Produce and maintain Excel spreadsheets and ensure that high-level data remains accurate
Liaise with the management team and professional workforce in order to monitor the progress of works and feedback on completion
Assist social workers in coordinating the legal work space, this includes training, monitoring and feedback
Analyse proposed legislation, regulations, or rule changes to determine how the agency services could be impacted
Contribute to improving the business, by putting forward new ideas and, when requested to do so, implementing change
Manage documentation, including contracts, staff and clients records

Key Requirements

Excellent critical thinking and communication skills
Ability to evaluate the performance of a high performing department and work toward improving the service provided to the community
Experience in providing executive support to management teams and developing projects
Effective first-level communication and liaison service with internal and external stakeholders
Ability to respond and resolve straightforward enquiries and problems, judging when to pass complex queries on or involve others, in order to provide an effective service and clear advice to colleagues and callers

Qualifications and Experience

Relevant field or equivalent experience
Experience in a similar role in a public sector or social care environment
Proficient in Microsoft Excel and other relevant software

How to Apply
If you are interested in this Service Coordinator position, please submit your CV via email to Ashley.Brown@servicecare.org.uk or call the office on 01772 208 964.

I look forward to hearing from you :).