Cloud Support Engineer 3rd Line up to £70k

Cloud Support Engineer (Third Line) – Up to £70K | Hybrid 📍 Location: Hampton Wick / Hybrid (UK) 📅 Department: Service Delivery ⏳ Contract: Permanent, 37.5 hrs/week Role Overview We are seeking a Cloud Support Engineer (Third Line) to manage and support Azure cloud deployments, troubleshoot escalated technical issues, and enhance system efficiency through automation and proactive monitoring. Key Responsibilities 🔧 Support & Troubleshooting Act as third-line support for complex technical issues. Resolve application, data, and cloud infrastructure problems. 📊 Proactive Monitoring Monitor cloud resources (CPU, memory, storage) to prevent downtime. Implement alerts and dashboards to track system performance. 💻 Development & Automation Write and optimise SQL scripts for data analysis and issue resolution. Develop C# scripts/tools for automation and troubleshooting. ☁ Cloud Management Oversee Azure deployments for high availability and cost optimisation. Adjust configurations to maintain performance and resource efficiency. 🤝 Collaboration & Documentation Work with development and support teams for seamless issue resolution. Maintain internal documentation and knowledge-sharing resources. Required Skills & Experience ✔ Proven experience in third-line support for cloud-hosted solutions. ✔ Strong Microsoft Azure knowledge (monitoring, resource management, cost optimisation). ✔ Advanced SQL skills (query writing, debugging, optimisation). ✔ Proficiency in C# for application troubleshooting and debugging. ✔ Understanding of application, database, and infrastructure troubleshooting. ✔ Experience with monitoring tools (Azure Monitor, Application Insights, etc.). ✔ Experience supporting a B2B Azure Cloud environment. Desirable Skills ➕ Experience with DevOps tools (Azure DevOps, CI/CD, Terraform). ➕ Knowledge of AWS, Google Cloud, or hybrid environments. ➕ Familiarity with ITIL practices (incident, problem, and change management). Personal Attributes ✅ Strong problem-solving skills and ability to handle critical incidents. ✅ Excellent communication skills, able to explain technical issues clearly. ✅ Proactive, self-motivated, and service-driven. ✅ Security-conscious and focused on building resilient solutions. ✅ Willingness to learn new skills and contribute to team growth. ✅ Ability to work out of hours if required (police vetting necessary). 🎁 Benefits 🎯 Private Medical Insurance 🎂 Birthday Off 🏖 Option to purchase additional holiday days 📞 Employee Assistance Programme (24/7 support) 🕑 Early Friday finish (2pm) 🏡 Hybrid working where applicable 💰 Pension scheme (via NEST) This version improves readability with proper formatting, icons, and structured sections while maintaining the original content. Let me know if you'd like any further adjustments! 🚀