Customer Relations Manager

Customer Relations Manager – Chorleywood, Hertfordshire Location: Burford House Care Home, Rickmansworth Road, Chorleywood, Rickmansworth, WD3 5SQSalary: £34,000 to £36,000 plus commission for sale of bedsHours: Monday to Friday, 37.5 hours per week  Job type: PermanentCome and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgateWe are recruiting an experienced and proactive Customer Relations Manager to join our team at our newly-built, luxury care home, Burford House in Chorleywood, Rickmansworth.

 The successful candidate will be responsible for marketing our luxury care home, generating and managing bed enquiries and ultimately selling our care home beds in order to support high occupancy.You will work closely with the Home Manager, Head of Sales and Group Marketing Manager to generate enquiries, convert them into resident admissions, and ensure our residents’ moving in process is smooth and efficient, whilst promoting a positive and enjoyable lifestyle for them.We are looking for someone with excellent customer service and sales skills, who can drive results to maximise revenue whilst demonstrating care and compassion for our current and prospective residents.Due to the nature of the role, some flexibility in hours will be required and candidates should be prepared to offer this during the week, and occasionally on weekends, in order to drive results.What’s in it for you?
Very competitive salary plus commission for sale of beds25 days annual leave plus bank holidaysPaid induction and ongoing training  Refer a friend scheme with cash rewardsFree DBS check (refunded once probation has been passed)Free parkingPension schemeAccess to the Blue Light Card which provides various discounts from hundreds of nationwide high street and online stores
About the role:
Build relationships with local businesses, organisations, clubs and groups in the community to promote your local care home and the Westgate Healthcare brandWrite and implement an effective localised marketing and sales plan for the care homeArrange local events to help promote the care home and raise the company profileGenerate enquiries and manage the sales process to drive occupancyManage the enquiry process from start to finish, be first point of contact, ensure follow ups are prompt and effective, arrange show rounds and ensure all prospective clients have been responded to in a timely mannerMaintain social media platforms to ensure we are engaging with our local communityMeet with the Home Manager regularly to review progress and discuss upcoming plans and objectivesWork closely with the Home Manager, Marketing team and other departments across the group
About you:
The right to live and work in the UKClean driving licence and access to a vehicle for business usePrevious experience of sales and marketing within the care industryUnderstanding of fee sources and structures in the care sectorExcellent verbal and written communication skillsA proactive, positive and professional approachCommercially focused with excellent customer service skills
We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.WGHROB