Service Charge Team Leader

Service Charge Team Leader Birmingham, UK Full Time – Hybrid Permanent £36,905 - £41,999 We have the fantastic opportunity for the right candidate to join a team based in Birmingham, as a Service Charge Team Leader.

This is a full time, permanent position.

This position offers a hybrid working approach.

The Service Charge Team Leader will manage a team of 2 officers and 1 assistant, and ensure continuous development of the service.

Requirements

Extensive experience in a Service Charge role
Team management experience
Knowledge of Housing Associations – experience desirable


Previous experience of a computerised accounting system
Previous experience of working with complex control accounts
Previous experience within a Housing Association is desirable
Able to plan and prioritise high volume workloads
Excellent IT skills, including using Excel, Access, Powerpoint, and Word
Excellent communication skills both verbal and written

Role Expectations

Lead the management of the Electronic Service Charge System (ESCS)
Work with budget holders to calculate variable service charges across the organisation
Identify improvement required and implement solutions
Manage and coordinate the team , allocating responsibilities and reporting on KPIs
Processing invoices and managing financial documentation
Creating year-end forecasted expenditure reports, estimated Service Charge budgets, and summary letters for approval
Managing accruals and prepayments as needed throughout the year
Regularly reviewing income, expenditure, and cash flow of blocks
Preparing periodic income and expenditure reports
Serving as the primary point of contact for contractor payment inquiries
Facilitating invoice payments
Calculate and produce accurate actual and estimated service charges statements
Liaise with key internal and external partners
Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk