Customer Service Administrator - Energy Sector

An excellent opportunity has arisen for a Customer Service Administrator to join a well-established company specialising in home energy-efficiency upgrades. Their services include insulation, solar panel installation, and low-carbon heating systems for homes across the UK. In this full-time, office-based role, you'll play a vital part in coordinating energy efficiency programmes and delivering a high standard of service to customers and third-party partners. Key Responsibilities: ? Coordinating customer appointments for home energy surveys and installations ? Managing inbound and outbound calls and emails ? Updating third-party lead generators on customer and job progress ? Maintaining accurate records across internal databases and spreadsheets ? Ensuring a smooth and professional customer experience from start to finish ? Handling customer queries and complaints in a timely and efficient manner What We're Looking For: ? Previous experience in a similar role such as: Customer Service Administrator, Customer Support Coordinator, Client Services Executive, Customer Service Advisor, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Specialist or Customer Support Administrator ? Ideally, you will have experience working in Renewable Energy, Sustainability, Environmental Services, Utilities, Retrofit or housing sectors. ? Alternatively, you may come from a call centre background, working for companies that support energy providers such as E.ON, OVO, British Gas, EDF, Octopus, or similar ? Experience handling billing, energy queries, appointment bookings, or customer complaints is highly desirable ? Familiarity with Microsoft Office, Google Suite, and PDF tools ? Excellent verbal and written communication skills, particularly over the phone and via email ? Minimum of 4 years proven customer service experience What's on Offer: ? Competitive salary (£24,000 - £28,000 DOE) ? Profit-r