Apprentice Customer Service Administrator

Reception and Customer Service:

Greet and welcome visitors in a professional and friendly manner during scheduled events Provide information regarding services, office hours, and company policies Answer incoming customer telephone calls and respond to customer emails 

Administrative Support:

Carry out general administrative tasks to support the daily customer service workflows Manage booking correspondence and maintain accurate records Schedule and confirm appointments as required Maintain and update calendars for office meeting rooms 

Reception Area Management:

Ensure the reception area remains clean, tidy, and presentable
Maintain visitor logs and issue visitor badges in line with company procedures

Meeting and Event Coordination:

Coordinate meeting room bookings and prepare spaces accordingly Set up meeting rooms, including audiovisual equipment and refreshments as needed 

Post and Courier Services:

Receive, sort, and distribute incoming post and deliveries.
Prepare and send outgoing post, including Archive services and courier packages

Training:

Customer Service Specialist Level 3.

Training Outcome:

You will become a permanent member of the Policy and Communications team.

Employer Description:
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.

Working Hours :
The Customer Service Centre opening hours are between 8.00am - 6.00pm over seven days. You will be required to work different shift patterns to cover the Customer Service centres opening hours. You will be contracted to 35 hours per week.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working