Business Administration Apprentice

Based in Julia Buckley’s Shrewsbury constituency office, you will be supporting her busy team whilst studying for a Level 3 Business Administration qualification, which typically takes 12 to 18 months. We are looking for someone with strong communication skills (email / phone / written / face-to-face) as well as excellent listening and empathy skills – whilst maintaining confidentiality. There are times when the office is extremely busy with requests and short deadlines, so you will need to prioritise your workload and use your own initiative. Attention to detail is essential, due to recording data and interactions with constituents and other stakeholders. Due to the nature of our work you will come across sensitive and confidential information, and sometimes the information and / or situation can be challenging, complex and emotional. Full training and support are provided.

 

You will support the Office Manager with the administration for the whole team – which includes managing and ordering supplies, such as stationery and keeping the office in good order.

Key responsibilities

Assist with arrangements for events; this may include: venue research and bookings; compiling and managing guest-lists; liaising with suppliers; and providing on-the-day event support as required Handle administrative arrangements for meetings with members of the public/MP surgeries Attend and participate in meetings as appropriate, and draft meeting notes Draft some constituency correspondence and ministerial letters Assist with social media posts Triage written and electronic communications from constituents Assist the Office Manager with developing a programme of events for parliamentary and constituency engagement Ensure the office is fully equipped with the required office supplies Photocopying, filing, record-keeping and typing correspondence Respond to enquiries by telephone, e mail and social media, passing on queries to other team members/MP as appropriate Engage confidentially, professionally, with care and integrity with members of the public, through telephone enquiries, social media, email and face to face Complete other administrative tasks required for the effective operation of the MP's Parliamentary office Compliance with Data Protection requirements when storing and sharing confidential / sensitive data Liaise with other Parliamentary offices as required Assist Office Manager with office maintenance requirements

Training:

You will be required to attend college at the London Rd Campus one day per week for taught in put with the reaminder of your working week being based in the workplace setting.

Training Outcome:

If a vacancy is open at the end of the apprenticeship the apprentice is welcome to apply for it and we would support this.

 

Employer Description:
Julia Buckley is the Labour MP for Shrewsbury, elected on 4 July 2024, unseating a Conservative who had held the seat for 19 years. She’s the first-ever female MP for Shrewsbury. She holds a postgraduate degree in Philosophy from the University of Wolverhampton and previously served as a policy adviser in the European Parliament, later working on regional and local government initiatives. Julia’s constituency office—based in Shrewsbury town centre—handles direct services for around 76,000 constituents, processing thousands of emails and casework requests each year. Your workplace supports her compact team in: Managing daily casework and surgeries with community members Coordinating communications, including email, phone, written and face‑to‑face enquiries Administering client-sensitive data, often involving complex or emotional issues Organising events and outreach efforts, like surgeries and school visits.

Working Hours :
Monday to Friday 9am – 5pm. Some weekend working will also be required but time off in the week will be given in lieu of this.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working