Business Administrator Apprentice for our Professional & Financial Services Team

Key Responsibilities:

Act as the first point of contact for student enquiries, offering frontline support to learners and stakeholders Collaborate with department staff and Learning Area Managers to track learner progress and maintain accurate records Support the enrolment process and ensure the accuracy of student data Monitor learner achievement and completion rates, working closely with academic teams Manage financial processes including invoicing and order tracking

Role to include: 

Provide frontline support to learners, handling day-to-day enquiries and acting as the central contact for internal and external stakeholders Work closely with the Assistant Principal, Learning Area Managers, Team Leaders, Programme Leads, and Tutors to support learner tracking and data management (including learner databases, SLAs, contextualised statements, and marking records) Process and track enrolment forms and student data Monitor learner achievement and completions, ensuring accurate recording in collaboration with academic teams Coordinate financial processes such as invoicing, order processing Support liaison with external stakeholders, including employers, awarding bodies, and social services Assist with marketing and promotional activities, including course promotion, events, and updating prospectuses and website content Support exam bookings and registrations with professional bodies, liaising with the exams office and students Undertake general office duties such as word processing, photocopying, filing, and handling correspondence Use college systems (e.g., PowerBi, ProSolution) to complete administrative tasks efficiently Provide support for promotional events and other departmental initiatives

Training:

The apprentice will attend the Filton Campus on a Monday to complete the learning element of their apprenticeship which will be the Level 3 Business Admin Diploma. This will be one block of learning for 10-weeks. The rest of the learning will be ongoing support in the workplace with the apprentice tutor and manager supporting them with the required learning and training to successfully complete their Business Admin Level 3 Apprenticeship Standard. 

Training Outcome:

A Business Administration Level 3 apprenticeship provides a solid foundation for career progression in various directions. It can lead to higher-level apprenticeships, specialised roles such as executive assistant, or project coordinator, and further develop their skills in management, HR, or other business functions. 

Employer Description:
SGS College is praised for its strong teaching quality, excellent mental health and wellbeing support, and effective academic support, as evidenced by high satisfaction ratings in the 2024 National Student Survey (NSS). The college also receives recognition for its outstanding adult provision and personal development, as well as its contribution to meeting regional skills needs, according to Ofsted. Additionally, SGS College is known for its small class sizes, which allow for more personalized attention, and its strong connections with local employers, particularly in apprenticeship programs. SGS College offers a range of benefits for its employees, including generous annual leave, professional development opportunities, family-friendly policies, and access to various discounts and wellbeing resources. Specifically, staff can expect to receive between 25 and 30 days of annual leave (depending on years of service), extensive professional development support, including a 25% tuition discount for family members, and access to "My Lifestyle" discounted shopping benefits. Additionally, SGS College provides a cycle-to-work scheme, a Technology Salary Sacrifice Scheme, free eye tests, and subsidized on-site catering.

Working Hours :
Monday to Friday, 8.30am - 4.30pm. Working in our Filton campus predominantly, occasion home working may be considered.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working