IT SUPPORT TECHNICIAN APPRENTICE (LEVEL 3)

To be a member of the IT support team at Lawrence Sheriff School supporting in the delivery of the curriculum and maintenance of health and safety standards working under the guidance of the Director of IT Services Provide technical support for hardware, software/application, and network issues by diagnosing problems and implementing effective solutions to ensure minimal downtime and optimal performance Help manage the daily operations of the school network, clients, peripherals and software Support the installation and configuration of software and updates Manage efficient and timely responses to requests made to the IT Helpdesk – providing a basic first line technical support Help monitor and maintain network and server performance Escalate complex issues to senior IT staff Participate in IT projects and training sessions Proactively monitor and maintain the school’s IT resources for safe and effective use by staff and students Support teaching staff in their use of IT in specific teaching and learning programs Support students in the appropriate use of ICT when required Set up equipment such as laptops, data projectors, sound systems and other specialist IT equipment, ensuring that systems are ready for use and operating correctly – this may be in preparation for school assemblies or ensuring IT support is in place for Teaching School courses/events Assist with the auditing of hardware, software, and IT Support requests as needed Support the smooth implementation of specific IT projects Assist in the monitoring of the usage of ICT packages ensuring all legal requirements are adhered to Support the Director of IT Services in all IT related issues, monitor IT systems and follow routine maintenance procedures Attend relevant courses, or utilise other means to improve/update IT skills Assist users with technical issues by providing clear and helpful guidance, ensuring excellent customer service and high user satisfaction Report any issues or incidents to the Director of IT Services The post has responsibility for physical resources, involving the correct and secure handling and processing of information, maintenance of equipment, stock control of a limited range of supplies, and use of expensive equipment Create and maintain a data base of programmes, website links etc. linked to topics, ages and ability of pupils

Training:

In addition to internal training and support, external training will be provided by LearnTech and will include:

2 hours training session each week (this will happen on the same day/same time each week) Homework/tasks assigned to the learner by the trainer to be completed after the training session Self-led/guided study Workplace shadowing and mentoring
 

1.5 hours out of the 7.5 hours are spent on vocational training, and will include:

1.5 hours per week portfolio building Monthly mentoring session with LearnTech mentor 10-12-weekly review session with the line manager and LearnTech mentor

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician.

Training Outcome:

IT Technician.

Employer Description:
Lawrence Sheriff School is an outstanding boys’ grammar school of approximately 1200 students, around 450 of whom are in our coeducational sixth form. As a National Teaching School, we have played a significant role in initial teacher training and continuous professional development across the region. Our Teaching School Hub status also enables us to offer all staff varied and interesting opportunities to enhance their practice.

Working Hours :
37 hours per week. Monday to Friday, 52 weeks per year, fixed term – full time. Times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Physical fitness